7 of 7 Permanent Customer Engagement Jobs in North Yorkshire

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters. Key responsibilities: Duties will include, but are not restricted to the following: • Successful project delivery • Plan and direct the overall project … of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. • Effective management of issues and risks ensuring that options and … reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole More ❯

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters. Key responsibilities: Duties will include, but are not restricted to the following: • Successful project delivery • Plan and direct the overall project … of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. • Effective management of issues and risks ensuring that options and … reporting across the Delivery and Cloud Services Group functions to internal and external parties. • Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management • Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. • Creating and retaining customer engagement throughout the whole More ❯

oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team … allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for customer queries and escalations. Logging, tracking, and co-ordinating the implementation of Service Improvement Initiatives. Increasing customer engagement levels and … build strong relationships. Notifying Account managers where sales related opportunities have been identified Supporting the customer service teams in their understanding of customers Adhering to Redcentric's ISO accreditation standards Complying with Redcentric's policies and procedures Handling and protection of Redcentric information Reporting of any security events KEY OBJECTIVES Increase levels of customer satisfaction Improve customer More ❯

generate new sales opportunities across Northern UK • Support RIEGL's York-based technical operations, including: o Instrumentation testing and maintenance o Administrative support for RIEGL TLS service workflows o Customer demonstrations including support for southern UK regions o Helpdesk and technical customer support o Follow-up technical communications to ensure customer success o Delivery and enhancement of … RIEGL's training programs • Collaborate with both sales and support teams-50/50 split focus • Contribute to marketing initiatives including trade show representation and customer case studies Candidate Requirements • Experience in technical sales and/or support, ideally in a related engineering or geospatial technology field • Comfortable with hands-on instrumentation and customer-facing tasks • Strong communicator … with a proactive mindset for customer engagement • Valid UK driving licence (required) • Based in Northern England at RIEGL's York office, with travel throughout the region, Scotland and Ireland (Hybrid working an option) • Occasional international travel maybe required for training and event attendance • Some manual handling and frequent customer site attendance will be involved in this role. More ❯

regional e-commerce platforms. Manage product listings, pricing, and inventory to meet the needs of global markets. Apply SEO best practices to improve visibility and conversion rates. Digital Marketing & Customer Engagement Conduct market research and outreach to build strong customer relationships. Support digital marketing campaigns that drive traffic and boost sales. Enhance the user experience through journey … mapping, usability testing, and optimisation. Collaborate with customer service to analyse feedback and enhance satisfaction and retention. Streamline the customer journey from lead generation through to post-purchase follow-up. Sales & Performance Tracking Implement growth strategies to attract new customers and expand market reach. Use data insights and reporting tools to monitor performance and drive improvements. Support product More ❯

of issues• Pro-actively working towards issue prevention• Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: • Deliver … support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement• Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately• Maintain and share knowledge of supported products and services• Maintain an understanding of the company’s organisation and customers of the Service Desk• Adhere More ❯

of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities … support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services * Maintain an understanding of the company's organisation and customers of the Service Desk * Adhere More ❯