4 of 4 Permanent Customer Experience Jobs in North Yorkshire

marketing, analytics, and operational teams, driving growth through performance marketing, SEO, conversion optimisation, and data-led insights. You will manage and mentor a multidisciplinary team, ensuring sustainable growth, improved customer journeys, and maximised digital marketing ROI. Additionally, you will act as a senior voice within the leadership team, influencing wider business strategy. Responsibilities Define and execute the digital strategy … Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI and reporting (Power BI, SQL, BigQuery) plus … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth More ❯

business whose products are used by thousands of companies and impact millions of lives. They're looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think - it's all about problem-solving, customer service, and communication, with some technical elements. You'll be … the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you'll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and up … to date. Spotting ways to improve processes and enhance the customer experience. What we're looking for: Strong communication and customer service skills - you'll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn't have to be deep More ❯

business whose products are used by thousands of companies and impact millions of lives. They’re looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think — it’s all about problem-solving, customer service, and communication , with some technical elements. You’ll be … the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you’ll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and up … to date. Spotting ways to improve processes and enhance the customer experience. What we’re looking for: Strong communication and customer service skills — you’ll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn’t have to be deep More ❯

remote role with field-based client meetings as required. Key Responsibilities Manage and convert warm leads provided by the business into successful sales. Build and maintain strong, long-lasting customer relationships. Promote and sell the company's full range of telecoms solutions. Conduct client meetings (both virtual and face-to-face) across the region. Achieve and exceed individual sales … targets and KPIs. Work closely with internal teams to ensure smooth delivery and excellent customer experience. Maintain up-to-date knowledge of the telecoms market and competitor offerings. What We're Looking For Proven track record in B2B sales, ideally within telecoms, IT, or technology. Confident communicator with strong negotiation and closing skills. Self-motivated and target-driven, with More ❯