17 of 17 Permanent Customer Service Jobs in North Yorkshire

business whose products are used by thousands of companies and impact millions of lives. They're looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think - it's all about problem-solving, customer service, and communication, with some technical elements. You'll … be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you'll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and … up to date. Spotting ways to improve processes and enhance the customer experience. What we're looking for: Strong communication and customer service skills - you'll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn't have to More ❯

business whose products are used by thousands of companies and impact millions of lives. They’re looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think — it’s all about problem-solving, customer service, and communication , with some technical elements. You’ll … be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you’ll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and … up to date. Spotting ways to improve processes and enhance the customer experience. What we’re looking for: Strong communication and customer service skills — you’ll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn’t have to More ❯

Are you a customer focused person? Do you like assisting people and resolving problems? This role is a blend of technical support and customer service where you will support our clients to get the most out of the software whilst fixing faults and issues that may arise. Key Responsibilities: Managing client contact via phone and email, aiming … the same day. Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves. Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required. Educate new and existing clients on the product via video calls and conferences. Once fully trained … assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable but not essential. Previous customer service experience (minimum 2 years preferred) A team player who can handle support tickets and troubleshoot first line issues. Strong and clear communication More ❯

be amazing to hear from you! We have a fantastic opportunity for a Digital Apprentice to join the Hospice's Digital Team to provide an excellent first line IT service and assist in the delivery of their strategic aims of transforming the Hospice's cloud first environment. This is a permanent, full-time position working 37.5 hours per week … Apprenticeship within IT. As part of your learning, you will also receive hands-on training, mentoring and support which will enable you to develop both your technical expertise and customer focus skills. Our ideal candidates will have: A keen interest in IT and a willingness to learn and develop new skills Good customer service and organisation skills … and action the installation of new and existing hardware and software. 3. Support and maintain the Hospices cloud environment. 4. Assist with software upgrades with assistance from our Managed Service Provider (MSP) where appropriate. 5. Assist with ensuring colleagues have access to all systems that are required. 6. Telephony work with colleagues and providers to ensure theyre set up More ❯

winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router … question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training … EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right More ❯

winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router … question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training … EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right More ❯

winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router … question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training … EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right More ❯

Field Service Engineer Middlesbrough/Darlington Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company Our client is one of the country's largest technology providers, supplying EPOS (till) systems, mobile apps for ordering and web apps for engaging with consumers through loyalty programmes or reservations. The Job As a Field … Service Engineer, you will install, maintain, and troubleshoot system connectivity issues at sites throughout Middlesbrough and Darlington. Duties include: Site Surveys Installation, testing and configuration of EPOS systems, including structured cable testing Planned maintenance Diagnose faults and swap out units Fault-finding on computer WIFI networks Reimage PCs, data copies and system updates About You As a Field Service Engineer, you should have a good mix of the following skills and experience. Field-based customer service engineering experience Knowledge of computer hardware (PCs, IP Networks and WIFI) Manage own diary and workload EPOS knowledge desirable/not essential as training given Full Driving Licence Hours Monday to Friday, 9am 5pm On-Call One Week in Three More ❯

IT capabilities are aligned with contract needs and regional priorities. This role combines business partnering, digital delivery oversight, and accountability for regional digital performance, driving tangible outcomes across operations, customer service, and compliance. Location : North Eastern Region (Yorkshire) Hours: 40 hours per week Salary: £55,000 - £60,000 per annum What we offer: 24 Days holiday plus Bank … Holidays Pension Company car/car allowance Death in service Key Responsibilities: 1. Digital Business Partnering Act as the primary Digital & IT interface for regional contract leadership. Build strong relationships with contract and operational leaders to understand business challenges and opportunities. Influence strategic and tactical decision-making by ensuring regional needs are understood and met. Build and maintain strong … initiatives align with business objectives and deliver measurable impact. Oversee the full lifecycle of regional digital projects from scoping through delivery and embedding. 4. Governance & Accountability Own the digital service experience in the region — including quality, uptime, and responsiveness. Enforce compliance with IT security, data protection, and digital governance policies. Serve as the escalation point for digital issues affecting More ❯

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry? We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others … for new Engineers Sign Off Engineers Competence post-training Support Large or Complex Installations as the technical lead Help Develop Training Materials, Online Courses, and Best Practice Manuals Audit Customer Aftercare Services and provide coaching where needed What You Bring: Knowledge of garage doors, components, and installation Skilled in troubleshooting & fault diagnosis Experience in performance coaching and auditing Excellent … communication, especially when working remotely Self-motivated, solutions-driven, and a team player Passion for customer service and exceeding expectations Why Join ? Be part of a fast-growing, respected brand Make a real impact on product quality and customer satisfaction Collaborate with a passionate, expert team Opportunities for career growth and continuous learning More ❯

support, field support and working in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS … Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from More ❯

will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Because client communication and information security are vital to the service we deliver, you’ll receive Client Communication and ISO 27001 awareness training, delivered as part of your onboarding. This will ensure you’re confident not only in the technical … friendly, supportive team culture where learning is encouraged • The chance to directly shape HA’s automation-first, AI-enhanced, ISO 27001- certified hosting platform Essential Requirements: • Strong commitment to customer service and clear communication • Solid Linux sysadmin knowledge (server management, troubleshooting) • Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker • Python scripting experience (or strong willingness to learn More ❯

will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Because client communication and information security are vital to the service we deliver, you’ll receive Client Communication and ISO 27001 awareness training, delivered as part of your onboarding. This will ensure you’re confident not only in the technical … friendly, supportive team culture where learning is encouraged • The chance to directly shape HA’s automation-first, AI-enhanced, ISO 27001- certified hosting platform Essential Requirements: • Strong commitment to customer service and clear communication • Solid Linux sysadmin knowledge (server management, troubleshooting) • Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker • Python scripting experience (or strong willingness to learn More ❯

automation and workflow. Your input will be of great value in strengthening our infrastructure, advancing automation, enhancing client experiences, and building strong team dynamics. Essential Requirements: Strong commitment to customer service and clear communication Solid Linux sysadmin knowledge (server management, troubleshooting) Experience with Apache, Nginx, PHP, MySQL, Postgres, and Docker Python scripting experience (or strong willingness to learn More ❯

Fri 9am-5.00pm (37.5 hours a week) Office based Close to public transport including Rail/Bus Free car parking Opportunity for growth and development Responsibilities/Requirements: Lead customer onboarding - from initial setup through to full rollout. Assist in the Delivery of live and online product training sessions for new users. Monitor adoption and follow up to ensure … software platforms and learning new tools quickly. Highly organised with attention to detail and follow-through. A proactive problem-solver. Team player comfortable working across departments and client levels. Customer Service orientated If you would like to work for a company who can offer you training and development as well as career progression email me or apply online More ❯

Are you a customer focused person? Do you like assisting people and resolving problems? This role is a blend of technical support and customer service where you will support our clients to get the most out of the software whilst fixing faults and issues that may arise. Key Responsibilities: Managing client contact via phone and email, aiming More ❯

Meraki) Network configuration and troubleshooting (firewalls, routers, switches) Knowledge of WAN and LAN technologies Experience with VPNs, MPLS, BGP, OSPF, QoS Strong understanding of TCP/IP, IPv4, IPv6 Customer service and communication skills Project management and documentation Hands-on experience with Cisco, Fortinet, Huawei, and other vendors Security standards and compliance (ISO9001, ISO27001) Ability to work independently More ❯