1 to 25 of 29 Permanent Customer Service Jobs in North Yorkshire

Role Details Job Title Service Desk Analyst Division Customer Services - Service Desk Job Location Harrogate Reports To Service Desk Team Leader Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered. Role Our Support Teams provide a complex mix of both customer … and managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in … depth technical assistance from our product support specialists. Key Responsibilities and Tasks First point of contact for all inbound customer calls received into the main support number(s). Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to providing first time fixes. Information gathering, qualification and More ❯

IT Service Desk Engineer Location: Fully RemoteSalary: £25-£29k – 18:00-02:00am shiftType: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they … need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are … support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and More ❯

IT Service Desk Engineer Location: Fully Remote Salary: £25-£29k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the … tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community … support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and More ❯

entitlement and a competitive pension. As a Data Analyst apprentice, you'll be working to learn all the skills necessary to harness our data, driving business improvements and enhancing service standards that make a real difference to our customers. In this role you'll be sat in the heart of the business so get ready to be learning all … problem-solving We are thrilled to offer two Data Analyst apprenticeships in key areas of the business. Both roles will provide great experience and development opportunities. The teams are: Customer Service & ICT Customer Service (Redcar) Asset & Sustainability Asset Data Performance(Redcar) You will complete a Level 4 Data Analyst Apprenticeship Standard which includes an end point More ❯

to:- Manage and maintain the EPOS system including product uploads, pricing changes and general stock management Provide daily, weekly and monthly reports to key personnel on business performance Provide customer service and support to stores Monitor stock movement and store cash flow Liaising with suppliers on upcoming and current product information Any additional tasks as requested Requirements: Strong … customer service skills and attention to detail Strong IT skills including a good working knowledge of Microsoft Office suite, particularly Excel. Experience with EPOS systems or product databases preferred but not essential (training provided) Ability to work independently and manage time effectively Previous office experience essential In return for your hard work, we offer a generous staff discount More ❯

Are you passionate about IT and technology?Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll play a key part in enhancing end-user service, efficiently managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear from you. Key Responsibilities: Spearhead functional changes and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate … closely with IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise service delivery and drive continuous improvements. Build and nurture strong working relationships across IT teams to improve end-user productivity, satisfaction More ❯

Here at Chubb Fire & Security we're looking to add aField Service Engineerto join ourLarge Project Team based across Yorkshire. Ideally based out of York or Leeds this is a key role for us, working on prestigious sites across the region within Security Systems. About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting … Central Benefits Platform offering a wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence Goals and Objectives: To provide first line service and routine maintenance activities and support to all the company & third party products in use, throughout the region. Responsibilities: To repair, maintain and service systems in accordance with … Qualifications/Experience/Knowledge: Good basic education and ideally a relevant qualification in the electrical/Electronic industry. Alternatively able to demonstrate in depth knowledge through assessment. Field Service Experience. Good standard of IT skills. (Computer Literate). Good level of Customer Service experience. IPAF, ECS, CSCS, Safety Passport holder or similar would be beneficial. Full More ❯

Customer Support Representative – French Speaking Location: Hybrid-remote in Harrogate, UK Job Type: Full-time Schedule: 8-hour shift | Day shift | Weekend availability Salary: £28,000–£30,000 per year Are you a great communicator who thrives on solving problems and supporting customers? Are you fluent in both French and English, and excited to be part of a forward … thinking company rapidly expanding within European markets? If so, we’d love to hear from you. The Role You’ll be part of our small but impactful Customer Support team, acting as a key contact for both UK and French-speaking customers. Initially, your focus will be supporting consumers , but as you grow in the role, you’ll take … on more responsibility supporting our project partners and B2B clients. We’re looking for someone who is proactive, thoughtful, and enthusiastic about delivering exceptional customer service. This is a great opportunity for someone who wants to gain experience in the tech industry while building a long-term career in customer success, support operations, or account management. The role More ❯

user support for all system users and requires both technical and business knowledge. The role is part of the Commercial Operations Team which ensures that the Labcorp Biopharma Laboratory Service (BLS) Sales, Proposals and Contracts teams can leverage new and existing technologies to meet the commercial needs of our clients. A unique opportunity to combine your interest in sales … Active Directory and Internet Information Server (IIS) Strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization Effective communication skills to help internally "sell" and "service" the user group, including training requirements and system benefits About you: To be successful for this position you must have the following criteria: Excellent customer service skills More ❯

Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment. You'll play … a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and … identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be eligible to work in the More ❯

extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance,dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Pocklington Work type: This is a permanent role, working full time, 37 hours per week, Monday Friday between … a working window of 8:00am-6:00pm. We have an exciting opportunity for a Data Maintenance Technicians to join the Water Service Delivery Team at Yorkshire Water. You will provide expert technical advice and support to the business and external customers in relation to leakage reduction through deployment, analysis and investigation of data logger anomalies to ensure regulatory … Repair and connect relevant pulse units for meters where a Data logger is connected. Carry out dynamic risk assessments to ensure all activities are safe and delivered with minimal customer impact What skills and qualifications you will need: Passionate about delivering excellent customer service You will be required to enter confined spaces as part of the role More ❯

extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance,dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Pocklington Work type: This is a permanent role, working full time, 37 hours per week, Monday Friday between … a working window of 8:00am-6:00pm. We have an exciting opportunity for a Data Maintenance Technicians to join the Water Service Delivery Team at Yorkshire Water. You will provide expert technical advice and support to the business and external customers in relation to leakage reduction through deployment, analysis and investigation of data logger anomalies to ensure regulatory … Repair and connect relevant pulse units for meters where a Data logger is connected. Carry out dynamic risk assessments to ensure all activities are safe and delivered with minimal customer impact What skills and qualifications you will need: Passionate about delivering excellent customer service You will be required to enter confined spaces as part of the role More ❯

Understand technical requirements for Salesforce Automation, Microsoft Exchange, SQL Server, Active Directory, and IIS. Communicate effectively to promote system benefits and training. About you: Successful candidates will have: Excellent customer service, attention to detail, and tact. Strong MS Office skills, especially Excel, Word, Outlook, PowerPoint. Ability to plan, multi-task, and prioritize. Teamwork, communication, and organizational skills. Ability More ❯

and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from you! Junior 1st Line Support Harrogate - 2 days a week Up to £22,250 per year with rise closer to £24k … inital 6 Months Permanent role What we're looking for: A friendly, problem-solving attitude with great communication skills Either a relevant IT degree or solid experience in a customer-facing role A willingness to learn and grow in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can More ❯

senior engineer across various commercial contracts Assisting with the installation, servicing, and maintenance of security systems Learning how to fault-find, configure, and test equipment Supporting system upgrades and customer visits Following industry standards and safety procedures Building strong customer service and technical communication skills What We're Looking For: Some hands-on electrical, engineering, or technical More ❯

required to achieve the best possible results for your clients. Experience required: 2+ years experience working in PPC Experience of Google Ads and Microsoft Ads (Amazon Ads desirable) Strong customer service experience Experience using analytics tools (GA4, Optmyzr More ❯

Functional Specialist or Developer, in the definition, design, development, testing and deployment of D365 and Power Platform applications and solutions. • In depth knowledge of Microsoft Dynamics 365 CE (particularly Customer Service and Sales) and the Power Platform (Power Apps, Power Automate, Power Pages, Power BI and CoPilot Studio) including an appreciation of appropriate use cases for each. • Experience More ❯

leisure providers, hospitality, and more Exclusive Tastecard discount - up to 50% off dining out Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period. Benefit subject to deductions to ensure colleagues … the following skills and values: Caring nature Strong communication skills Ability to work as part of a team and independently Flexibility and adaptability to residents' needs Experience in catering service environments is desirable but not essential Delivering prepared food from kitchen to dining areas and serving meals in a friendly manner Ensuring refreshments are always available Setting up tables … tidying work areas, and preparing food areas for next service to maintain hygiene standards Experience Experience in busy restaurant, hospitality, or catering environments is preferred Good communication and customer service skills to serve visitors and elderly residents effectively Team player, self-motivated, proactive, and flexible If you wish to use your care experience and people skills in More ❯

About the Company An innovative cloud-based business management solution, Optix has been providing excellent service to our clients since 2007 and has achieved phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience … and develop your career. This role is a blend of technical support and customer service where you will have a first-hand role in enabling our client base to get the most out of the software whilst fixing faults and issues as they arise. This is not your typical service desk role, every day is different and … the same day. Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves. Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required. Attending client visits at local sites may become a part of the role as time goes More ❯

About the Company An innovative cloud-based business management solution, Optix has been providing excellent service to our clients since 2007 and has achieved phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience … and develop your career. This role is a blend of technical support and customer service where you will have a first-hand role in enabling our client base to get the most out of the software whilst fixing faults and issues as they arise. This is not your typical service desk role, every day is different and … the same day. Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves. Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required. Attending client visits at local sites may become a part of the role as time goes More ❯

Incident Management Analyst Harrogate/Hybrid Up to £24,500 Role The Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events. As Incident Management Analyst, you will ensure that customers receive the best communication and service … support tickets are being managed correctly and within defined SLA parameters. Reporting into the Incident Management Team Leader, you will be responsible for daily aged ticket reporting, monitoring key customer accounts, bespoke communication processes, and the tools used to manage these activities. Key Responsibilities and Tasks Manage and proactively ensure timely and appropriate updates are communicated back to customers. … First level of incident escalation and working with resolver teams, suppliers, and the customer to manage the ticket to a satisfactory and quick outcome. Part of the team assigned to performing monthly ticket and call Quality Checks for the Service Desk. Provide training and guidance to Support teams regarding Incident Management processes. Constant monitoring of ticket queues with More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

will proactively use initiative and conduct themselves in a professional manner while keeping on top of all day to day tasks and processes. Involving and requiring. Excellent communication Good customer service Professional phone manner Data Entry In addition you will need. General IT skills Good typing speed Team player Good at coordinating the team members. Key Skills Required More ❯

of everything we do. We believe success comes from great people and treating everyone as individuals. Our values;Trust,Ownership, andOne Teamguide how we work together and deliver exceptional service to our customers This role will support our journey of continual improvement by partnering with all business departments, you will help create and maintain the most efficient internal system … have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum More ❯

modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that … automation within ServiceNow platform. Champion platform scalability, reuse, and modularity, leveraging ServiceNow's native capabilities wherever possible. Act as a technical point of contact for stakeholders across IT Operations, Customer Services and Business Systems. Translate business requirements into platform solutions, engaging both technical and non-technical audiences. Work closely with external ServiceNow partners, vendors and integrators. Line manage a … at least 3+ years in an architectural role. Hands-on delivery expertise across ITSM, CSM, ITOM, Discovery, and integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned implementations. Experience managing and mentoring More ❯