24 of 24 Permanent Customer Service Jobs in North Yorkshire

IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear More ❯

Job summary Are you passionate about customer service and working in a digital service desk environment supporting your colleagues and service users? If so, we have an exciting opportunity for an administration assistant to join the team supporting e-Rostering and overseeing the system service … an eye for detail. You will be answering the phone and support requests from managers and users. You will be expected to provide excellent customer service and help the users get the best from the systems we have in place. You will already be able to use Excel … MS packages and be willing to learn about our e-Rostering and ESR systems. Full training is provided in our e-Rostering system. The service desk operates Monday - Friday, 8.30 - 4.30. The team operate a paperless environment. Please ensure you read the job description and evidence how you meet More ❯

requires the post-holder to balance and prioritise their workload in order to succeed in meeting the key objectives associated with the role: proactive customer engagement, allocating resources and liaising between Consultants, AAPPs, Account Managers and customers in a timely manner; maintaining clear and accurate records using ArrowECS’s … in the engagement Ensuring timely invoicing of completed engagements Administering the Services Software to maintain a central up to date database of consultancy and customer information Raising departmental purchase orders Undertaking ad-hoc tasks as directed by Services Management Proactive generation of incremental business through developing accounts Qualifying quotes … to ensure they meet the customer’s requirements and assisting with queries Assisting in arranging customer meetings for external resources Attendance at key account review meetings Proactive work with all Arrow ECS teams to identify both new partners and new opportunities Create and develop relationships with key decision More ❯

Engineer Location: Middlesbrough (full-time onsite) Salary: £30,000 - £35,000 Industry: MSP About the Company Our client, a well-established and growing managed service provider based in Middlesbrough , is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity … environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support. Role Overview As a 2nd Line Engineer , you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring … the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring More ❯

digital divide and empowering people with access to information, education, and opportunities. Full Training & Support: Receive comprehensive training on our products, sales techniques, and customer service, plus ongoing support from your manager and team. Be Equipped: Utilise company iPads/tablets to update systems, access product information, and … enhance customer interactions. Positive Company Culture: Be part of a dynamic and supportive team that values innovation, collaboration, and making a positive impact on the community. What you'll do as a Field Sales Executive: Engage with residents in newly built rural areas, building rapport and understanding their needs. … through face-to-face sales, local events, and community engagement activities. Build relationships and sign up customers for top-notch broadband deals, providing excellent customer service and ensuring a smooth onboarding experience. Do you have what it takes to be a successful Field Sales Executive? Experience in customer More ❯

Are you passionate about IT and technology?Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll … play a key part in enhancing end-user service, efficiently managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear … and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate closely with IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise More ❯

Role Introduction We are seeking a Customer Obsession Support Operations Team Lead to foster this culture within our teams and ensure excellent service delivery through managing a service desk and client site operations across one or more customer contracts. The successful candidate will focus on Continual … Service Improvement by developing team members' skills and attributes aligned with our core values, and by identifying opportunities for service enhancements and efficiencies. What You Will Do Understand the contracts supported and the responsible business areas Conduct reporting and trend analysis Participate in customer service reviews … Build strong relationships with customers and internal teams, including handling escalations Collaborate across teams to ensure service excellence Maintain a customer-obsessed approach to achieve high satisfaction levels Proactively develop yourself and your team What You Will Have Excellent people management skills to foster a positive culture Analytical More ❯

Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly … will involve responding to tenders, bids, and other sources of solution generation. KEY RESPONSIBILITIES: Duties will include, but are not restricted to the following: Customer satisfaction: You will ensure the delivery of high-quality services to customers and on-going commercial viability so that our business becomes a trusted … ensure the right stakeholders are fully engaged in corporate initiatives. You will build team, department, and business consensus to ensure high quality in our service delivery to customers. Resource: You will ensure we have the right quantity and quality of resource to meet the business strategy. You will ensure More ❯

Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly … will involve responding to tenders, bids, and other sources of solution generation. KEY RESPONSIBILITIES: Duties will include, but are not restricted to the following: Customer satisfaction: You will ensure the delivery of high-quality services to customers and on-going commercial viability so that our business becomes a trusted … ensure the right stakeholders are fully engaged in corporate initiatives. You will build team, department, and business consensus to ensure high quality in our service delivery to customers. Resource: You will ensure we have the right quantity and quality of resource to meet the business strategy. You will ensure More ❯

the Veolia contract, covering sales orders, procurement, warehousing and distribution activities across both Veolia SAP & Univar SAP Maintain the daily production schedule to meet customer demands Work collaboratively with business stakeholders to ensure all operational requirements are achieved Ensure effective and timely customer service through verbal collaboration … Ensure effective control of stock and costs Take product samples Lead Wastewater effluent testing and PTO tank inspections Support the investigation and administration of customer complaints Ensure compliance to Statutory requirements, Quality procedures, GDP Policies and Procedures, Insurance requirements About you: Good numeracy and statistics skills and an excellent … the varying tasks that the role requires The ability to prioritise work and display a high level of attention to detail You must be customer focused, providing excellent service at all times and it is essential that youre a good team player Who we are: With revenues in More ❯

IT SERVICE DESK - 2ND LINE 3-MONTH CONTRACT YORK HQ - HYBRID WORKING DAY RATE - £180.00 - £200.00 (UMB RATE) Your new role My client is looking to hire an experienced 2nd Line IT Contractor who has experience of working on a busy IT Helpdesk. The contract role would suit a … TCP/IP Networking, DNS & DHCP. - ITIL based environment experience would be ideal. - Experience of supporting M365 Services (Teams, SharePoint and One Drive) - Outstanding Customer Service skills. - Excellent communication skills and performs well under pressure in a fast-paced environment. What you'll get in return 3-Month More ❯

Automation, Microsoft Exchange, SQL Server, Active Directory, and IIS. Communicate effectively to promote system benefits and training. About you: Successful candidates will have: Excellent customer service, attention to detail, and tact. Strong MS Office skills, especially Excel, Word, Outlook, PowerPoint. Ability to plan, multi-task, and prioritize. Teamwork More ❯

in an ambitious technical team. Key Responsibilities - * Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an … Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-face If you are passionate about IT, have a customer-centric mindset, and thrive in a More ❯

Product Integration You will be responsible for ensuring X-Rite products and services are implemented into customer workflows, ensuring hardware, software, and service solutions are configured, operators are trained, and the customer's color management needs are met. Customer Support X-Rite aims to deliver world … class customer service. Your role is critical to understand customer needs, pain points, and work with internal stakeholders to support customer's color workflow. Ideation AETS specialists are often on the forefront of innovation, translating customer feedback product ideas, feature requests, and escalations. They have a … trends in technology, color science, and industry standards, informing X-Rite's strategic and innovation engine. Core Responsibilities: Sales Support: Delivering product sales and customer training remotely and on-site, when needed Tech Support: Collaborating with the technical support team to address customer issues User Stories: Write clear More ❯

good understanding of data protection and GDPR principles in an IT support context. Personal qualities A positive attitude with an appetite to learn Strong customer service skills Excellent organisational skills Excellent communication skills to support the on-site team Ability to work in a front-line customer More ❯

Resources or related field, or equivalent combination of education and/or work experience. Ability to work in a team environment and provide excellent customer service. Strong proficiency in MS Office (Word, Excel, Power Point). Prior leadership experience preferred Experience with HRIS system required; SuccessFactors is a plus. … Skills and Abilities: Ability to work in a team environment with exceptional customer service skills Communicate effectively and professionally with various levels of the organization Excellent time management, organizational, and project management skills; detail oriented. Must be able to maintain confidentiality and appropriately handle sensitive information Strong proficiency More ❯

alcohol. Provides professional representation at internal and external meetings and events. Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. Ensures interactions with internal and external guests follow the guidelines of … the customer service program. Adheres to all Corporate and local policies, procedures, and operating guidelines. BRING US YOUR BEST. High school diploma/GED; one to two years of work experience that demonstrates qualities of sound judgment and dependability or equivalent combination of education and experience. One year More ❯

be installing Fibre connections/including underground or overhead cables and installing broadband connections for our residential and business connections and ensuring an excellent customer service experience every time. You really will be connecting rural communities to a World of possibilities! Here's why you'll love this … great in this role... - You are comfortable working at heights, climbing ladders is no problem for you. - You have experience in a similar role. - Customer care comes second nature to you. - You will have a full clean driving licence The benefits... - Pension – 5% employer/5% employee contribution. - WPA … Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food More ❯

put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core … in place to achieve programmes and financial commitments, whilst meeting the changing operational need. You will also confer with local DIO representatives, the Local Customer Service Representative and the relevant Site Manager to agree scope, priorities and delivery programmes of Billable Works on a regular basis, work with … stakeholder expectation through excellent communication and sound commercial decisions to ensure value for money, support end users and management in providing optimal solutions to customer requirements to resolve end user issues, where possible, with a focus on supporting the MoD's carbon reduction target and assist in the resolution More ❯

legislation, and other technical requirements. Technical Support Supervisor- Candidate Able to support, encourage, motivate and lead a team. Have strong communication skills with excellent customer service experience. Have a technical and engineering mindset, comfortable problems solving and fault finding, being solution focused. Ability to deliver tasks with a More ❯

Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers' solutions and building a meaningful operational partnership. The Microsoft … motivated individual who is a subject matter expert and able to quickly become knowledgeable on customers' supported applications, always delivering an excellent level of customer service. You will be able to keep pace with technology developments and complete the appropriate certification. Key Responsibilities Responsible for all supported customers across … the technology and providing an excellent level of customer service. Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers. Confident and capable in handling support calls covering complex and non-routine solutions More ❯

benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Yorkshire Region (Bradford, Leeds, Sheffield, York, Hull) Remote working with regular travel to … a Project Engineer ICA to join the Engineering Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … legislation including Health and Safety and Construction Design and management. (CDM) requirements as appropriate, acting as Principal Contractor. Ensure all projects follow a formal customer handover process against the agreed scope. To ensure the creation and modification of assets results in safe, compliant, reliable, affordable assets that are aligned More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯

FTTH Engineer, you'll benefit from: Competitive salary Company Van 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and … in cabling, splicing, and testing, although these hands-on tasks are not a daily part of this specific role. Excellent communication, people management, and customer-facing skills are essential. You will need the ability to engage effectively with internal planning, project, and delivery teams, and represent the company professionally … Oversee all field health, safety, and wellbeing, including risk assessments, reporting, vehicle checks, and audits. Build and prepare the Access Network, from cabinets to customer premises (including rodding, cabling, splicing, testing, commissioning, customer handover). Assist with installing and commissioning of new street cabinets and 3rd party connections More ❯