13 of 13 Permanent ITIL Jobs in North Yorkshire

Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be eligible to work in the UK. UK Driving licence needed due to office location. More ❯

role. Demonstrated success in designing and executing IT strategies, roadmaps, and related systems/processes. Post-secondary degree in IT, Computer Science, or a related field. Relevant certifications (e.g., ITIL, CISSP, PMP) are highly desirable. Deep knowledge of IT infrastructure, cloud-based solutions, cybersecurity, and enterprise applications. Proven ability to assess and implement new technologies to meet evolving business needs. More ❯

goal setting. Person Specification Education & Qualifications Bachelor’s degree in Computer Science, IT, or a related field (required). Master’s degree and/or relevant certifications (e.g. PMP, ITIL, CISSP) are advantageous. Skills & Abilities Strong strategic thinking and business alignment. Ability to lead cultural and technological change within teams. Excellent communication and leadership capabilities. Experience At least 5 years More ❯

being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Behaviours We'll assess you More ❯

VPN technologies, and virtualized environments. Excellent problem-solving skills and ability to work collaboratively. Effective communication and interpersonal skills. Understanding of computer architecture and operating systems. Willingness to learn ITIL principles. More ❯

Lead vendor selection processes and coordinate between multiple service providers Oversee day-to-day IT operations and manage incident, request, and change processes Drive continuous improvement initiatives aligned with ITIL frameworks Microsoft 365 Governance Work with service providers to ensure M365 is configured, secured, and optimised Develop governance policies and promote best practices across the business Monitor compliance with licensing … Strong knowledge of Microsoft 365 capabilities, security, and administration Experience managing outsourced IT providers and vendor relationships Solid understanding of ISO 27001 and ISMS implementation Knowledge of ITSM frameworks (ITIL) and service delivery best practices Strong vendor management and stakeholder engagement abilities Proactive, solutions-oriented mindset with excellent problem-solving skills Desirable Qualifications ISO 27001 Lead Implementer or Auditor certification … Microsoft certifications (MS-100, MS-101, Security-focused) ITIL Foundation or higher certification Experience in medium-sized business or scale-up environment If this sounds like the job for you, make sure to apply today! NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the More ❯

integrations. Strong working knowledge of CMDB design, Discovery, Event Management, and Service Mapping. Deep understanding of platform tools: Flow Designer, IntegrationHub, Scripting (JavaScript, Glide), Scoped Apps. Solid understanding of ITIL processes and experience with ITIL-aligned implementations. Experience managing and mentoring technical teams in an Agile or DevOps environment. Exposure to Performance Analytics and ServiceNow Data Foundations. Working knowledge of More ❯

and Money business divisions. As an ITSM Specialist your role is to ensure that IT deliver high-quality services that meet customer and colleague needs, while also following the ITIL best practices, compliance to agreed processes and driving continuous improvement. What's In It For You? Skipton values work/life balance and we are proud to support hybrid and … including cycle to work initiative and discounted gym membership. What Will You Be Doing? As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment . The team will be responsible for both the delivery and More ❯

PowerShell or Python. Collaborate with teams to understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of system integration, APIs, and …/CD pipelines. Strong communication and problem-solving skills. A collaborative mindset and willingness to learn and grow. Desirable (but not essential) Experience with Microsoft Dynamics 365 Knowledge of ITIL practices and ITSM tools Relevant Microsoft certifications (e.g., Azure Administrator Associate) Benefits: Competitive salary and performance bonuses. Comprehensive health, dental, and vision insurance. Generous pension scheme. Opportunities for professional development More ❯

s policies and procedures Handling and protection of Redcentric information Reporting of security events Implementing appropriate policies and procedures Preferred Competencies ITILv3/v4 qualified or experience within an ITIL environment BPSS Security Clearance (Identity, Right to Work, Employment History & DBS Check) Key Skills & Competencies We would expect the successful candidate to have an attitude for learning, with a proactive … and experience, which are not necessary, but would benefit you within a role on our Service Desk team: Experience of working in a customer service environment. Knowledge of the ITIL framework. Good experience with Microsoft Office applications (Word, Excel, PowerPoint) Efficient and accurate keyboard skills. Possible Progression Paths Technical Support Analyst (1st Line) Service Desk Team Leader. Incident Management Analyst. More ❯

to facilitate and chair meetings, including the Change Advisory Board and Change Review Meetings. • A reasonable understanding of a Technical Infrastructure such as Networks, Servers, Desktops, Storage and Applications. • ITIL 4 Foundation Certificate. • Understanding of the Financial Services Industry. Desirable • ITIL Change Management Practitioners Certificate • Understanding of the Vocalink processes and systems • Commercial understanding Corporate Security Responsibility Every person working More ❯

function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative AI. Our 24x7 Operations squads support the health, stability and scalability of our customers' network infrastructure, routing, switching and firewall environments. As a … TCP/IP, DNS, DHCP, BGP, OSPF. Some exposure to firewall technologies (e.g. Cisco ASA, Palo Alto). Experience using monitoring tools such as LogicMonitor or PRTG. Familiarity with ITIL principles and change control. Clear and methodical troubleshooting skills. Excellent verbal and written communication. Eligibility for UK Government Security Check (SC) clearance. Desirable Skills and Experience Cisco CCNP certification or More ❯

issues and recommend solutions. Accuracy in maintaining records and ensuring compliance with processes. Ability to communicate effectively with both technical and non-technical stakeholders. Familiarity with ITIL frameworks (Information Technology Infrastructure Library) particularly Configuration management process A solid understanding of IT systems, infrastructure and services, particularly in relation to Configuration management tools and processes. Previous experience in a Configuration management … role Proficiency in ITSM tools and software ITIL certification or relevant industry qualifications. Leadership skill: should be able to manage the resources, set priorities and make decisions about the configurations that impact multiple teams. Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals More ❯