13 of 13 Permanent ITIL Jobs in North Yorkshire

Working knowledge of PowerShell and Terraform for administration, automation, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL-aligned service management. Strong customer-facing consultancy and communication skills, able to explain complex technical concepts clearly and deliver to time, cost, and quality targets ...

user stories Confidence with process mapping tools such as Visio or BPMN A solid understanding of Agile, Waterfall and hybrid delivery, plus familiarity with ITIL and project governance Experience across different sectors or regulated environments Ideally, experience of digital transformation such as cloud migration or Microsoft 365, tools like ServiceNow ...

legal right to work in the UK at the time of application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills ...

delivery and support. The ability to communicate technical concepts effectively to both technical and non-technical audiences. Experience producing clear and comprehensive technical documentation. ITIL Foundation Certificate in Service Management. HNC/BTEC qualification in Computing or a related discipline, or equivalent relevant experience. Experience within the public sector, policing ...

with data analysis and reporting tools (e.g., Excel, Power BI, Tableau). Knowledge of project management methodologies (Agile, Waterfall) is a plus. Certification in ITIL, PMP, or similar credentials. Evidence of continuous professional development Manufacturing or services industry experience. Experience of ClickLearn What we can offer you: Enhanced maternity,paternity ...

sense of urgency to the tasks at hand High level of initiative, self-motivation, resourcefulness, collaboration and patience Strong oral and written communication skills ITIL v3 fundamentals certification or higher Preferred Qualifications BS or higher in Computer Science, Engineering, or related technical experience Global Payments and Worldpay recently joined forces ...

Strong knowledge of Salesforce configuration, user access, workflows, reports and dashboards. Experience managing software support services, technical suppliers and service performance. An understanding of ITIL service management principles. Excellent communication, organisation and problem-solving skills, with the ability to manage competing priorities. A proactive, collaborative approach and a passion ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

complex projects, lead design governance, and embed automation to deliver secure, scalable services. You will mentor engineers, produce technical documentation, and ensure alignment with ITIL v4 service management while maintaining strong stakeholder communication. #J-18808-Ljbffr ...

maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents end-to-end, and push for continual process improvements. Applicants should have ITIL Foundation certification and proven experience in an ITSM environment. #J-18808-Ljbffr ...

Management process to enable quicker diagnosis, resolution, and prevention of future incidents. Defining, documenting, and refining core service management processes and SOPs based on ITIL/ITSM principles. Investigating root causes, analyzing data trends, and managing performance dashboards. Acting as a key communication bridge between technical engineering teams, customer success … commitments. Your Qualifications Experience : Proven commercial experience in Major Incident Management, Problem Management, and Relationship Management, or similar, plus practical experience working with ITIL principles and ITSM frameworks. Certifications : ITIL v5, v4, or v3 certification, or similar, is required. Project Management (e.g., Prince 2) and Major Incident Management (MIM) Professional ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...