a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum … strategy, to remain effective whilst supporting modern service delivery approaches, including Agile and DevOps. As such the role requires the ability to function seamlessly between strategic thinking and operational management of live services. The role's level of operational responsibility is high and includes leading through major disruption at times of major incidents including cyber security ones. As a … be required to develop strong relationships with Defra group's delivery bodies and Arms Length Bodies (ALBs) in order to deliver core IT services as part of the Service Management Operating Model. Key Responsibilities Primary responsibility is to ensure service availability is maintained at required levels, and in doing so own the responsibilities of: Sets the vision, and strategy More ❯
Role Introduction We are seeking a strategic and hands-on ServiceNow Architect to take on a Player-Manager role - combining hands-on technical leadership with line management responsibilities. You will lead the design, governance, and continuous improvement of our ServiceNow platform. The ideal candidate will have deep expertise in ITSM, ITOM, and CSM , with strong working knowledge across other … ServiceNow modules like HRSD, App Engine, APM, SecOps, Knowledge Management, and Platform Automation. This is a critical leadership role shaping the architecture and roadmap of our core operational platform, enabling service excellence, automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that … of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review and approve technical designs, integration blueprints, and automation flows (e.g., Flow Designer, Integration Hub). Design, document and implement deployment More ❯
power, and data brings knowledge. At Simpson Associates data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performancemanagement solutions enable us to help organisations understand and resolve some of the most complex and shared challenges. We are a Microsoft Solutions Partner, holding Specialisations in AI … responsible for designing, deploying, and managing cloud solutions on the Microsoft Azure platform. Your role will involve architecting cloud infrastructure, implementing security best practices, and optimising cloud resources for performance and cost-efficiency. You will work closely with cross-functional teams to deliver robust and scalable cloud solutions. You will provide expert guidance on cloud strategy, assist in cloud … migration projects, and ensure that our customers' needs are met with the highest standards of service. Excellent stakeholder management skills are essential as you will interact with a broad spectrum of customers and internal team members, including direct interactions with senior leadership. Key Responsibilities Design and implement Azure cloud infrastructure solutions, ensuring scalability, reliability, and security. Manage and optimize More ❯
