1 to 2 of 2 Permanent 1st Line Support Analyst Jobs in the North of England

excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Core Responsibilities: As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone … calls, emails and from a chat system. You will be resolving 1st line incidents answering and resolving customer queries to a high standard. Serve as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education Logging … You: Requirements: At least 2 years previous experience as a Customer Support or Technical Support Representative in a complex environment 1st Line Support and remote troubleshooting experience ideal Excellent written and spoken English. Great communication skills are a must Desirables: MS more »

1st Line/Application Support Analyst - Manchester - £38K Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to maintaining uninterrupted service for their users. In this role, you'll be the main point of contact for their support operations, handling incoming requests and providing first-line support for their apps, websites, and CMS. You'll communicate directly with … clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with clients. Your responsibilities will also include working closely with the more »