1st Line Support Analyst Jobs in the North of England

First Line Support Analyst
England > North of England

The median First Line Support Analyst salary in the North of England is £24,000 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 364 429 425
Rank change year-on-year +65 -4 -101
Permanent jobs requiring a 1st Line Support Analyst 26 5 36
As % of all permanent jobs advertised in the North of England 0.15% 0.029% 0.20%
As % of the Job Titles category 0.16% 0.032% 0.21%
Number of salaries quoted 26 4 31
10th Percentile £20,500 £19,475 £19,313
25th Percentile £21,000 £19,813 £21,250
Median annual salary (50th Percentile) £24,000 £23,750 £23,000
Median % change year-on-year +1.05% +3.26% +4.55%
75th Percentile £25,250 £30,188 £25,375
90th Percentile - £32,775 £29,250
England median annual salary £25,000 £26,000 £25,000
% change year-on-year -3.85% +4.00% +13.64%

All Permanent IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 16,418 15,595 17,345
% of permanent jobs with a recognized job title 94.97% 89.40% 96.15%
Number of salaries quoted 12,704 8,271 11,117
10th Percentile £27,000 £30,500 £28,000
25th Percentile £36,250 £39,000 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £65,000 £68,750 £65,225
90th Percentile £78,446 £81,250 £80,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support Analyst
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support Analyst in the North of England

1st Line Support Analyst
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in the North of England.

Salary trend for 1st Line Support Analyst in the North of England

1st Line Support Analyst
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the North of England region over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +109 18 £24,500 -27.94%
North West +9 7 £21,000 +6.33% 2
North East -7 1 £20,000 -27.27%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 2 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 1st Line Support Analyst in the job title.

1 19 (73.08%) Windows
1 19 (73.08%) Social Skills
2 18 (69.23%) Active Directory
3 15 (57.69%) Microsoft
4 14 (53.85%) Microsoft Office
5 13 (50.00%) Management Information System
6 11 (42.31%) Microsoft Excel
6 11 (42.31%) SharePoint
6 11 (42.31%) Analytical Skills
6 11 (42.31%) Microsoft PowerPoint
7 10 (38.46%) Incident Management
7 10 (38.46%) ServiceNow
7 10 (38.46%) Mimecast
7 10 (38.46%) Data Centre
7 10 (38.46%) Proactive Monitoring
7 10 (38.46%) Cisco
7 10 (38.46%) HP
7 10 (38.46%) Dell
7 10 (38.46%) NetApp
8 9 (34.62%) Customer Service
9 6 (23.08%) Microsoft 365
10 5 (19.23%) Business Continuity
10 5 (19.23%) Disaster Recovery
10 5 (19.23%) SLA
11 4 (15.38%) LAN
11 4 (15.38%) Law
12 3 (11.54%) Windows Server
12 3 (11.54%) Private Cloud
12 3 (11.54%) Cloud Security
12 3 (11.54%) Problem-Solving

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (42.31%) SharePoint
2 1 (3.85%) Microsoft Exchange
Applications
1 14 (53.85%) Microsoft Office
2 11 (42.31%) Microsoft Excel
2 11 (42.31%) Microsoft PowerPoint
Cloud Services
1 10 (38.46%) Mimecast
2 6 (23.08%) Microsoft 365
3 2 (7.69%) AWS
3 2 (7.69%) Azure
4 1 (3.85%) SaaS
Communications & Networking
1 4 (15.38%) LAN
2 3 (11.54%) Wi-Fi
3 1 (3.85%) TCP/IP
3 1 (3.85%) WAN
3 1 (3.85%) Wireless
General
1 19 (73.08%) Social Skills
2 11 (42.31%) Analytical Skills
3 4 (15.38%) Law
Miscellaneous
1 13 (50.00%) Management Information System
2 10 (38.46%) Data Centre
3 3 (11.54%) Private Cloud
Operating Systems
1 19 (73.08%) Windows
2 3 (11.54%) Windows 10
2 3 (11.54%) Windows Server
2 3 (11.54%) Windows Server 2008
3 2 (7.69%) Linux
4 1 (3.85%) Mac OS
Processes & Methodologies
1 10 (38.46%) Incident Management
1 10 (38.46%) Proactive Monitoring
2 9 (34.62%) Customer Service
3 5 (19.23%) Business Continuity
3 5 (19.23%) Disaster Recovery
4 3 (11.54%) Cloud Security
4 3 (11.54%) Problem-Solving
4 3 (11.54%) Service Delivery
5 2 (7.69%) IT Strategy
5 2 (7.69%) ITSM
6 1 (3.85%) ITIL
6 1 (3.85%) Service Management
Quality Assurance & Compliance
1 5 (19.23%) SLA
System Software
1 18 (69.23%) Active Directory
Systems Management
1 1 (3.85%) Microsoft Intune
Vendors
1 15 (57.69%) Microsoft
2 10 (38.46%) Cisco
2 10 (38.46%) Dell
2 10 (38.46%) HP
2 10 (38.46%) NetApp
2 10 (38.46%) ServiceNow
3 2 (7.69%) Veeam