21 of 21 Permanent 2nd Line Support Jobs in the North of England

Job Title: 1st/2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to … bring on a 1st/2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of … in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of More ❯

2nd Line Support Engineer (Linux) Stockport (Hybrid) £30,000 - £35,000 + Flexible Working + Training + 25 Days Holiday (+ Bank Holidays) + Pension + Global Travel Opportunities Are you a 2nd Line Support Engineer with Linux experience, looking … part in DevOps, supporting manufacturing testing and remote deployments, while occasionally travelling overseas to support international clients. This role would suit a 2nd Line Support Engineer with Linux experience, looking to join a leading manufacturing and engineering company where you'll support … in a Stockport open to international travel Keywords : Software, Applications, Stockport, Macclesfield, Manchester, Engineer, Engineering, Website, IT Support, 1st line, 2nd Line, Help Desk Reference Number: BBBH18177 If you're interested in this role, click 'apply now' to forward an up-to-date More ❯

you an IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in … South Manchester. About the Role As a 2nd Line Support Engineer, you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You’ll handle and work on a variety of end … user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment. Key Responsibilities Provide 2nd line support across the organisation (hardware and software). Troubleshoot and resolve issues related to: Windows OS & Office 365 Active Directory & Group Policy Endpoint patching and More ❯

hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in … South Manchester. About the Role As a 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle and work on a variety of end … user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment. Key Responsibilities Provide 2nd line support across the organisation (hardware and software). Troubleshoot and resolve issues related to: Windows OS & Office 365 Active Directory & Group Policy Endpoint patching and More ❯

We are working with a busy and growing organisation to support with the recruitment of a 2nd line Support Technician on a full time permanent basis. This role is based in their Carlisle office 5 days per week with client site visits required … pool car provided) Key Responsibilities for the 2nd Line Support Technician: - Visiting client sites to install printers, Wi-Fi and cables - Onsite and remote 2nd line support via both tickets and phone calls - Building strong relationships clients, becoming main point … of contact for support queries Key Skills for the 2nd Line Support Technician: - Experience within an MSP or Cyber Security environment is preferable - Previous experience at 2nd line level - Strong relationship building skills Please apply as directed More ❯

1st & 2nd Line Support - Wakefield Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll … part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system … thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you. 1st & 2nd Line Support - Wakefield More ❯

1st & 2nd Line Support - Manchester Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you’ll … part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system … thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you. 1st & 2nd Line Support - Manchester More ❯

2nd Line Support Engineer (Linux) Stockport (Hybrid) 30,000 - 35,000 + Flexible Working + Training + 25 Days Holiday (+ Bank Holidays) + Pension + Global Travel Opportunities Are you a 2nd Line Support Engineer with Linux experience, looking … to join a leading manufacturing and engineering company where you'll support cutting-edge digital infrastructure, enjoy international travel, benefit from ongoing training and career development, and work in a fun, collaborative, and forward-thinking environment? Do you want the opportunity to join a family-feel company at … part in DevOps, supporting manufacturing testing and remote deployments, while occasionally travelling overseas to support international clients. This role would suit a 2nd Line Support Engineer with Linux experience, looking to join a leading manufacturing and engineering company where you'll support More ❯

Role: 2nd Line Support Engineer Location: Liverpool - hybrid Salary: £30,000 - £35,000 D.O.E Industry: Managed Services Ready to take your IT support career to the next level? Whether you're an experienced 2nd Line Engineer or a 1st Line … in a fast-paced environment while developing your skills in hardware, software, networking, and help desk management. What You'll Be Doing: * Providing 2nd Line technical support for hardware, software, and networking issues. * Troubleshooting and resolving Windows, macOS, and Linux operating system problems. * Managing … of issues and solutions. * Keeping up to date with the latest technology trends and best practices. What We're Looking For: * Experience in a 2nd Line IT support role OR a 1st Line Engineer eager to step up. * Strong understanding of computer hardware More ❯

Position: 2nd Line Support Engineer Location: Leeds, On-site (UK-based) Salary: £26,000 - £32,000 A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider … environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged and want to continuously develop their skills. Key Responsibilities: Provide second-line support via phone, email, and remote tools Take ownership of support tickets, ensuring timely resolution and customer satisfaction Troubleshoot … and contribute to the internal knowledge base Support project work including migrations and infrastructure upgrades Required Skills & Experience: Proven experience in a 2nd Line IT support role Strong knowledge of Windows 10/11, Windows Server, Active Directory Proficiency in Office 365, Azure More ❯

would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime … development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills … resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management More ❯

would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime … development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills … resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management More ❯

Position: 2nd Line Support Engineer Location: Leeds, On-site (UK-based) Salary: £26,000 - £32,000 A fantastic opportunity has become available for an experienced and motivated 2nd Line IT Service Desk Technician to join a fast-growing and award-winning provider … environment is dynamic, fast-paced, and ideal for individuals who thrive when challenged and want to continuously develop their skills. Key Responsibilities: Provide second-line support via phone, email, and remote tools Take ownership of support tickets, ensuring timely resolution and customer satisfaction Troubleshoot … documentation and contribute to the internal knowledge base Support project work including migrations and infrastructure upgradesRequired Skills & Experience: Proven experience in a 2nd Line IT suppo... More ❯

2nd Line Support Engineer - Up to £30,000 + Benefits Location: Newcastle-under-Lyme Office: 4 days per week | Full-Time | Permanent Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely … the ideal next step in your career. iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and … DNS, DHCP) Occasional travel to client sites and the Manchester office (expenses covered) What You'll Bring: A minimum of 2 years in a 2nd Line Support or MSP-based service desk role Strong problem-solving skills and a logical approach to troubleshooting Comfortable with More ❯

2nd line onsite Engineer Salary: £26,000 - 30,000 Location – Newcastle - 3 days onsite What you will be doing A growing and established Newcastle based MSP are seeking a 2nd Line support Engineer to join the team. You will providing escalated support … your tickets and taking them through to resolution. Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT More ❯

Role: 2nd Line Support Engineer Location: Doncaster onsite - you must be commutable from Doncaster Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. … Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with More ❯

2nd Line Support Engineer (Linux) Stockport (Hybrid) £30,000 - £35,000 + Flexible Working + Training + 25 Days Holiday (+ Bank Holidays) + Pension + Global Travel Opportunities Are you a 2nd Line Support Engineer with Linux experience, looking … to join a leading manufacturing and engineering company where you'll support cutting-edge digital infrastructure, enjoy international travel, benefit from ongoing training and career development, and work in a fun, collaborative, and forward-thinking environment? Do you want the opportunity to join a family-feel company at … people, and promotes from within. In the role, you'll be responsible for maintaining and supporting Linux-based digital infrastructure, providing internal IT support, administering Postg... More ❯

An exciting opportunity for a dedicated 2nd line Support Engineer to provide first-class technical support within the property industry. The ideal candidate will be solution-oriented, with a keen interest in technology. Client Details Our client is a prominent organisation within the … They are renowned for their commitment to delivering high-quality services, and for their forward-thinking approach to technology. Description Provide comprehensive technical support to the team Analyse and resolve system issues promptly Develop and maintain IT infrastructure Collaborate with the technology team to improve systems Train staff … systems Create technical manuals for reference and reporting Ensure system security and data protection Stay abreast of industry trends and advancements Profile A successful 2nd line Support Engineer should have: A degree in Computer Science, IT or related field Proven experience in a similar role More ❯

another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, youll become a key part of a close-knit team that values curiosity … solving problems properly (not just closing tickets), and being part of a team that supports each other, youll feel right at home. As a 2nd Line Support Engineer, youll be the go-to person for escalated issues from the 1st line team, owning … PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) Youll Thrive Here If: Youre already working in a 2nd Line role, or youre a confident 1st Line engineer whos ready to step up and take on more ownership. Youll More ❯

Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support … delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. … and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS More ❯

another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch click apply for full job details More ❯