16 of 16 Permanent 2nd Line Support Jobs in the North of England

BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £35,000 p/a plius benefits Opportunity to work with leading technologies within a growing MSP Hybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to Friday ABOUT THE CLIENT: Our client is a … Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they're now looking for a 2nd Line Support Engineer to strengthen their growing support function. A GLIMPSE AT THE BENEFITS/CULTURE: Comprehensive benefits package Hybrid working model, Supportive … and inclusive team environment Ongoing training and development opportunities Clear progression pathways within the business 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you'll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. More ❯

2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of … continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role … management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk/MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both More ❯

Job Title: 2nd Line Support Technician Location: London UK UK Salary: £28k - £32k per annum + Benefits I am seeking a skilled 2nd line support Technicians to join my clients dynamic team in London! I am looking for candidates who are skilled with: Microsoft 365 & Active Directory Windows Server administration … Networking fundamentals (TCP/IP, DNS, DHCP) Desktop support (Windows/macOS) PowerShell scripting Troubleshooting hardware and software issues Key Responsibilities: Provide 2nd line support across multiple locations Resolve incidents and service requests Monitor system performance and implement improvements Escalate complex technical issues to 3rd line or specialist teams Maintain accurate … documentation of systems and procedures Support deployment and upgrade projects when required Do you have the required skillset? Please apply below More ❯

2nd Line Support Technician for AV (Audio Visual) Sheffield + Ad Hoc site visits | Hybrid | Full-time | Permanent Join a leader in the AV industry responsible for creating the best and most reliable experiences. You'll be key in delivering timely and accurate technical support for a network of AV and IT systems … it for you? * Salary: Up to £28,000 per annum * Benefits: 25 days paid annual leave + bank holiday, company pension and more! What You'll Be Doing Deliver 2nd line technical support for AV & IT systems across a nationwide customer base Act as the main point of contact for resolving hardware, software, and peripheral … issues Collaborate with Engineering, Support & 3rd Line teams to solve complex problems Keep Salesforce CRM accurately updated in real time Escalation point for 1st Line support, offering guidance and training as needed Help identify root causes, implement long-term solutions, and support internal projects What You'll Need Strong knowledge More ❯

Liverpool Football Club are currently recruiting for a IT Senior Analyst - 2nd line support to join our Digital team.You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders. This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach. What will you be doing? Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting. Fulfil service requests escalated from first line that require in-person execution. Manage escalated … issues end-to-end, ensuring clear stakeholder communication. Collaborate with 1st and 3rd line teams on complex problems and incidents. Identify and implement process improvements and automation opportunities. Perform regular maintenance to ensure maximum uptime of assets and a 'compliant' estate. Support the Service Desk Manager in delivering IT projects and rollouts. Build, maintain and grow More ❯

Your role involves providing 2nd line IT support to the business, ensuring the seamless operation of end-users to fulfill IT requirements. You are tasked with supporting all aspects of hardware and software, prioritising service requests and incidents whilst ensuring the fulfilment of service level agreements. You will act as a technical escalation point for … the 1st line IT service desk. On call requirement - 1 in every 5 weeks, Thursday - Thursday About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home and thats just what we do at DFS. Were the leading sofa retail specialist in the UK, helping people find … articulate technical solutions to non-technical users. Provide technical expertise to the 1st line support team, and collaborate to ensure efficient resolutions. Participate in the 2nd line on-call rota, approximately 1 in every 5 weeks. The role is for you if... Knowledge of Google workspace, Active directory, Group policy, and Microsoft 365. More ❯

2nd Line IT Support Engineer – Chorley - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Chorley Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a family ran Managed Service Provider based in Chorley who are on the lookout for … a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are More ❯

2nd Line IT Support Engineer – Chorley - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Chorley Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a family ran Managed Service Provider based in Chorley who are on the lookout for … a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are More ❯

2nd Line IT Support Engineer - £30,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an 2nd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including … offering a salary of £30,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 2nd Line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

2nd Line IT Support Engineer - £30,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an 2nd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including … offering a salary of £30,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 2nd Line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

Desktop Support Engineer (1st/2nd line) *Newcastle onsite* to £35k 12 month FTC Are you a bright, ambitious technologist? You could be progressing your career at a global MSP on client site for a growing Investment Management consultancy based in Newcastle. As a Desktop Support Engineer you'll provide 1st line support in line with SLAs, your responsibilities will encompass hardware deployment (PCs, laptops, phones), hardware repairs and replacements, inventory management, software installations, office moves and AV support. You'll have varied and interesting role with lots of learning and self development opportunities. Location: You will be based onsite in client offices in Central Newcastle … month Fixed Term Contract, likely to extend* Salary to £35k Professional development Apply now or call to find out more about this Desktop Support Engineer (1st/2nd line) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯

We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯

Role: IT Support Engineer Location: Radcliffe, Manchester Salary: £27,000 - £31,000Are you looking to join one of the best MSP's in the UK that provide support within the Education sector? If so, this is the company for you! What makes these guys the best is their strong ethos on staff retention and development, these … guys really know how to treat their staff well and can offer a genuinely great place to work. The company work exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another IT Support Engineer at their office … from you: ** Full Driver's license** Microsoft Windows and Server operating system knowledge** Veeam** Microsoft Intune** Office 365** Sophos Enterprise** Hyper - V/VMWare** DBS Clearance Responsibilities: ** Provide support both remotely and face to face to teachers and pupils.** Provide Windows Server, mobile device and network infrastructure support.** Provide support for other technicians and work as More ❯

Why Join Us? Be a key technical point of escalation in a fast-paced, solutions-led support team. Gain hands-on experience with diverse technologies including networking, cloud, AV, and communications. Work closely with senior engineers and contribute to the delivery of high-quality client projects. Enjoy a workplace that values collaboration, problem-solving, and professional growth. Join … a company that delivers all support in-house — no outsourcing, just a strong, centralised team. Key Role Responsibilities Handle escalated technical support issues across hardware, software, and infrastructure systems. Deploy, configure, and maintain networking equipment, AV setups, and cloud platforms. Support infrastructure upgrades and service improvements across client environments. Liaise with technology vendors to … resolve hardware or software issues. Produce and maintain technical documentation and client support materials. Key Attributes Required 2+ years’ experience in a second-line IT support role or similar. Good understanding of networking, Windows environments, and cloud services. Experience working with AV systems, telephony, or access control is a plus. Strong troubleshooting, time management More ❯