2nd Line Support Jobs in the North of England

Second Line Support
England > North of England

The median Second Line Support salary in the North of England is £30,500 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 276 265 313
Rank change year-on-year -11 +48 +9
Permanent jobs requiring a 2nd Line Support 73 131 120
As % of all permanent jobs advertised in the North of England 0.62% 0.74% 0.71%
As % of the Job Titles category 0.67% 0.78% 0.79%
Number of salaries quoted 70 127 94
10th Percentile £26,000 £25,300 £25,500
25th Percentile £28,500 £26,750 £26,250
Median annual salary (50th Percentile) £30,500 £30,000 £28,500
Median % change year-on-year +1.67% +5.26% +3.64%
75th Percentile £34,125 £33,750 £33,750
90th Percentile £37,500 £34,250 £38,750
England median annual salary £31,500 £31,250 £32,000
% change year-on-year +0.80% -2.34% +6.67%

All Permanent IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North of England with a recognized job title 10,815 16,750 15,196
% of permanent jobs with a recognized job title 92.22% 94.99% 89.53%
Number of salaries quoted 5,780 12,957 8,065
10th Percentile £25,750 £27,250 £30,500
25th Percentile £38,750 £36,250 £39,544
Median annual salary (50th Percentile) £50,055 £50,000 £53,500
Median % change year-on-year +0.11% -6.54% +7.00%
75th Percentile £62,500 £65,000 £69,649
90th Percentile £77,500 £78,750 £81,250
England median annual salary £56,800 £53,000 £60,800
% change year-on-year +7.17% -12.83% +1.33%

2nd Line Support
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Support in the North of England

2nd Line Support
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing 2nd Line Support in the North of England.

Salary trend for 2nd Line Support in the North of England

2nd Line Support
Salary Histogram in the North of England

Salary distribution for jobs citing 2nd Line Support in the North of England over the 6 months to 17 May 2025.

Salary histogram for 2nd Line Support in the North of England

2nd Line Support
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North of England region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +57 40 £29,000 -7.20% 5
North West -39 25 £33,500 +13.56% 11
North East +27 8 £32,000 -0.78% 7
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 17 May 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North of England region featuring 2nd Line Support in the job title.

1 53 (72.60%) Windows
2 42 (57.53%) Active Directory
3 36 (49.32%) Microsoft 365
4 30 (41.10%) Windows Server
5 27 (36.99%) Social Skills
6 25 (34.25%) ITIL
7 23 (31.51%) Microsoft Exchange
7 23 (31.51%) SharePoint
8 22 (30.14%) Microsoft
8 22 (30.14%) Customer Service
9 19 (26.03%) Law
10 17 (23.29%) Cisco
11 16 (21.92%) Mac OS X
11 16 (21.92%) Python
11 16 (21.92%) Linux
11 16 (21.92%) Cisco IOS
11 16 (21.92%) Windows 10
12 14 (19.18%) Azure
13 13 (17.81%) Firewall
14 11 (15.07%) Microsoft Intune
14 11 (15.07%) Degree
15 10 (13.70%) Wireless
15 10 (13.70%) Microsoft Certification
15 10 (13.70%) SLA
16 9 (12.33%) Cisco Certification
16 9 (12.33%) DNS
16 9 (12.33%) DHCP
16 9 (12.33%) Problem-Solving
17 8 (10.96%) Windows Server 2019
17 8 (10.96%) Microsoft Copilot

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (31.51%) Microsoft Exchange
1 23 (31.51%) SharePoint
Applications
1 3 (4.11%) Microsoft Excel
1 3 (4.11%) Microsoft Office
1 3 (4.11%) Microsoft PowerPoint
Cloud Services
1 36 (49.32%) Microsoft 365
2 14 (19.18%) Azure
3 8 (10.96%) Microsoft Copilot
4 5 (6.85%) Power Automate
5 2 (2.74%) Entra ID
6 1 (1.37%) OneDrive
Communications & Networking
1 16 (21.92%) Cisco IOS
2 13 (17.81%) Firewall
3 10 (13.70%) Wireless
4 9 (12.33%) DHCP
4 9 (12.33%) DNS
5 6 (8.22%) VPN
6 3 (4.11%) VoIP
6 3 (4.11%) Wi-Fi
7 2 (2.74%) LAN
8 1 (1.37%) WAN
General
1 27 (36.99%) Social Skills
2 19 (26.03%) Law
3 8 (10.96%) Manufacturing
4 4 (5.48%) Analytical Skills
5 3 (4.11%) Organisational Skills
6 1 (1.37%) Finance
Miscellaneous
1 8 (10.96%) FMCG
1 8 (10.96%) Self-Motivation
2 4 (5.48%) Driving Licence
3 3 (4.11%) Blackberry
3 3 (4.11%) EPoS
4 2 (2.74%) Life Science
5 1 (1.37%) Educational Technology
5 1 (1.37%) PropTech
Operating Systems
1 53 (72.60%) Windows
2 30 (41.10%) Windows Server
3 16 (21.92%) Linux
3 16 (21.92%) Mac OS X
3 16 (21.92%) Windows 10
4 8 (10.96%) Windows Server 2019
5 7 (9.59%) Android
6 3 (4.11%) Windows 7
7 2 (2.74%) Mac OS
Processes & Methodologies
1 25 (34.25%) ITIL
2 22 (30.14%) Customer Service
3 9 (12.33%) Problem-Solving
4 7 (9.59%) Process Improvement
4 7 (9.59%) Service Delivery
5 6 (8.22%) Disaster Recovery
6 5 (6.85%) Application Packaging
6 5 (6.85%) Mentoring
6 5 (6.85%) Patch Management
6 5 (6.85%) Task Automation
7 4 (5.48%) Remote Monitoring and Management
7 4 (5.48%) User Experience
8 3 (4.11%) Service Management
9 2 (2.74%) Asset Management
9 2 (2.74%) ERP
9 2 (2.74%) Systems Analysis
10 1 (1.37%) Business Continuity
10 1 (1.37%) Change Control
10 1 (1.37%) Migration
10 1 (1.37%) Risk Management
Programming Languages
1 16 (21.92%) Python
2 7 (9.59%) SQL
3 5 (6.85%) PowerShell
Qualifications
1 11 (15.07%) Degree
2 10 (13.70%) Microsoft Certification
3 9 (12.33%) Cisco Certification
4 7 (9.59%) CCNP
4 7 (9.59%) MCSA
5 6 (8.22%) ITIL Certification
6 2 (2.74%) CCNA
7 1 (1.37%) Computer Science Degree
7 1 (1.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (13.70%) SLA
System Software
1 42 (57.53%) Active Directory
2 5 (6.85%) Hyper-V
2 5 (6.85%) Virtual Machines
2 5 (6.85%) VMware Infrastructure
Systems Management
1 11 (15.07%) Microsoft Intune
2 6 (8.22%) SCCM
3 1 (1.37%) Backup Exec
Vendors
1 22 (30.14%) Microsoft
2 17 (23.29%) Cisco
3 7 (9.59%) Apple
4 5 (6.85%) VMware
5 4 (5.48%) Datto
6 3 (4.11%) Adobe
6 3 (4.11%) iManage
6 3 (4.11%) Intapp
6 3 (4.11%) ServiceNow
7 1 (1.37%) Veritas