Shipley, West Yorkshire, Yorkshire, United Kingdom
Watermark Technologies Limited
Job Title : TechnicalSupport Engineer (2ndLinesupport) Location : Shipley Salary : £30,000 - £35,000 per annum Job type : Full time - Permanent Company Overview: Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating … excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more. Job overview: Provide 2ndlinetechnical customer support for Watermark's in house developed products (SaaS) Perform Watermark product installations Perform data … Previous experience in a Customer Support or TechnicalSupport Analyst role providing application support in a 2ndline capacity Experience with software ticketing systems and CRM software Ability to multitask and priorities tasks Excellent communication skills, both verbal and more »
Kingston upon Hull, East Riding of Yorkshire, United Kingdom
Ada Meher
2ndLineTechnicalSupport | £35,000 | Hull | On-site My client is looking for someone to join their support team to fulfil 2ndlinesupport responsibilities. The ideal candidate should possess on-site experience and will … such as telephone or ticketing systems. Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Linesupport team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems. … Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Linesupport team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer more »
2ndLineTechnicalSupport Engineer Come join an established MSPthat prides itself on a culture of positivity and collaboration, all aimed at achieving lightning-fast resolution times and providing unparalleled service to their clients. You'll be an integral member of a team … of talented professionals, pooling your knowledge and learning from each other to deliver a superior support experience that exceedscustomer expectations. This company is deeply committed to your professional growth, offering top-of-the-line training and development opportunities. Location: Ilkley Salary: £24,000 - £35,000 Position … Virtualisation (VMWare, HyperV, and Azure) Backup admin, setup and DR Here's what we're looking for from you: Experience in an MSP support or similar busyrole Ability to work across technologies which include; Windows Server, Cloud (Azure, AWS & O365), Active Directory, Virtualisation, Exchange, Infrastructure and IT security more »