6 of 6 Permanent CMDB Jobs in the North of England

maintain email and messaging systems Maintain and optimise the backup and recovery environment Develop and maintain documentation in line with ITIL requirements and the CMDB Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring Contribute to proactive infrastructure management ...

foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands ...

/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag them into Problem Management. Support ongoing CMDB, dependency, and configuration data accuracy. Documentation & Knowledge Management Maintain and update operational documentation, including: Runbooks Known error articles Service FAQs Onboarding guides and team knowledge ...

ServiceNow modules (specifically ITSM and ITOM ). Hands-on Development: Writing clean, performant JavaScript , developing Service Portals, and creating sophisticated Workflows/Flow Designers. CMDB & Discovery: (High Priority) Owning the health of the CMDB. Configuring Discovery schedules , Service Mapping, and ensuring our infrastructure data (including Data Centre assets ...

Effective License Positions (ELP) for Tier 1 vendors (IBM, Oracle, Microsoft, SAP). Integration Leadership: Building and maintaining robust pipelines between Flexera and our CMDB (ServiceNow) , SCCM, and Cloud portals. SaaS & Cloud Growth: Helping the business transition into SaaS management and Cloud Cost Optimization (CCO) via Flexera One. What ...

timely resolution of escalated 3rd line support issues for key business systems. Maintain documentation in line with ITIL requirements and the configuration management database (CMDB). About You We are looking for a candidate with strong technical expertise, analytical skills, and the ability to work under pressure while delivering practical ...