2 of 2 Permanent Capacity Management Jobs in the North of England

impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient … against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce planning, capacity ...

Insight Global is seeking an experienced Scrum Master to join a Tier-1 bank's global payments technology programme, supporting release management across a highly complex, scaled Agile (SAFe) environment. This individual will work within a central release governance team responsible for coordinating delivery across 41 applications supported … SAFe framework across multiple release trains Ensure adherence to Scrum principles, Agile best practices, and release governance processes Drive team velocity, sprint planning, and capacity management Support coordination of 3–4 production releases per weekend, including unplanned releases Work closely with Product Owners, Release Management, and engineering ...