17 of 17 Permanent Case Management Jobs in the North of England

50k. The need a Proclaim Developer who can assist them to further integrate Proclaim into their firm. They really need someone who really has a deep understanding of Proclaim case management software, in particular Eclipse, what can be done with it and a realistic view of what can't be done, the firm have their own ideas of … change the way the firm operates to cater for the application As a Proclaim Developer, you'll play a vital role in developing, and enhancing the firm's Proclaim case management system to support business growth and efficiency. You'll work closely with stakeholders across departments, contributing to a range of exciting projects while helping to shape the … digital future of the business. Key Responsibilities: Take the lead on developing, customising, and optimising Proclaim case management systems. Automate workflows and build smart tools that help legal teams work faster and smarter. Collaborate with legal ops and IT to create seamless, modern user experiences. Key skills the Proclaim Developer will have: Proclaim Development experience SQL Server Previous More ❯

experience (junior, mid or senior) You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm wide packages including the practice management … to integrate workflows into line of business applications; Database development - designing data structures and access methods to support any custom development; Data analysis - building applications that allow for accurate management information and reporting, integrating case and financial data into developed applications; and They are looking to pay a starting salary of between £40,000 - £55,000 + Benefits More ❯

Services team in the UK. This role can sit in Manchester or Remote in England. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their … Case Management System to streamline processes, maximize margin, and provide improved client experiences. In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. At ShareDo, Business Solution Architects … ShareDo fits into their broader enterprise architecture, including integrations, data models, and system dependencies. Make recommendations around data and integration architecture that support scalable, maintainable solutions. Product Influence & Change Management Feed client and domain insight into the product roadmap, influencing core features and product strategy. Support adoption and change through mentoring, training, and proactive client engagement - helping ensure solutions More ❯

and Quality Specialist As a Customer Delivery Performance and Quality Specialist, you'll play a key role in elevating the capability, quality, and consistency of over 45 contact and case management agents. While the role has no direct reports, you'll work closely with frontline leaders, L&D, Customer Experience, and Field Operations to deliver best-in-class … to influence and drive performance across teams. You'll also have: Proven experience designing and embedding QA frameworks, including scorecards and feedback loops Solid understanding of contact centre and case management KPIs (e.g. CSAT, AHT, NPS, QA Scores) Demonstrated ability to coach and upskill teams, driving measurable improvements in service quality Experience creating onboarding content and collaborating with More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

focused. Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput, aging). Identify, remove, and … backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability of commitments. Coach on DevOps and … Excellent communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support teams in a production environment. Experience of legal case management tooling, such as ShareDo. Knowledge of incident & problem management, experience of ServiceNow. Agile community of practice leadership. What’s in it for you? Apart from the More ❯

member of the CD&A team, helping to drive the transformation of data understanding across the team, developing standards of excellence and efficiency. Data Enablement is embedding robust data management practices across the global Case Management System, ensuring that the CD&A team has the necessary visibility and understanding to satisfy client requirements. As a Data Enablement … team with visibility and training to make use of this documentation to service client requirements Review & understand the GISDS, escalating and managing any change requests to the Insurance Data Management Group Understand the business requirements in respect of client MI and internal information to inform the correct recommendations around the GISDS Review/understand new requirements and map these More ❯

of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating … engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar More ❯

of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating … engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar More ❯

Remote Asset Management Ltd (R.A.M.), a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth journey. Further strengthening our position … in the market, RAM was acquired by Kerridge Commercial Systems (Klipboard) in 2025, aiming to enhance field service management product suites and provide more comprehensive solutions to clients. With a commitment to innovation and customer satisfaction, RAM continues to support businesses in optimising their fleet operations and achieving significant cost savings As a skilled customer service/complaints handler … hours Work to resolve refund queries Work with the winbacks team where required to understand customer accounts and requirements. Maintain accurate and thorough complaint records to support effective case management and reporting Assess customers’ individual needs and circumstances to provide tailored resolutions Liaise with internal and external parties to gather relevant information for complaint investigations Provide professional, empathetic More ❯

in all aspects of Criminal Law. Up-to-date specialist knowledge of the law and legal system, and relevant experience of handling a wide range of cases. Experience with case management systems. Knowledge of legal aid and legal aid billing would be advantageous. An understanding of the small law firm's culture & expectations. A passion for technology. Budgeting More ❯

user experience through UI enhancements and Lightning component optimisation. Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality. Strengthen Service Cloud capability across case management, knowledge, and support workflows. Support Marketing Cloud Engagement with journey management, audiences, and integrations. Contribute to projects aimed at replacing legacy code with modern declarative or More ❯

user experience through UI enhancements and Lightning component optimisation. Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality. Strengthen Service Cloud capability across case management, knowledge, and support workflows. Support Marketing Cloud Engagement with journey management, audiences, and integrations. Contribute to projects aimed at replacing legacy code with modern declarative or More ❯

complex data into clear insight. Experience building reporting suites or dashboards (Excel, Power BI, Sage, etc.). Confident communicator who can engage with senior stakeholders. Familiarity with CRM or case management systems. Understanding of financial reporting and operational performance metrics. If this sounds like the kind of challenge that gets you fired up - and you're not looking More ❯

a subject matter expert in our software. You will be talking to and meeting with our customers nationwide to ensure that they're making the most of their LEAP case management software subscription. In this role, you will Develop and maintain an outstanding knowledge of LEAP software & its companion products. Promote use of the full suite of LEAP More ❯

a subject-matter expert in our software. You will be talking to and meeting with our customers nationwide to ensure that they're making the most of their LEAP case management software subscription. In this role, you will: Develop and maintain an outstanding knowledge of LEAP software & its companion products. Promote use of the full suite of LEAP More ❯

the following but if not, we can teach you Previous experience in LQA, translation or proofreading. Experience with working with the software tools in use for LQA testing (test case management and text editing tools). Working knowledge of CAT tools (MemoQ). Knowledge in video game industry and trends. Desirable but not essential: Bachelor's of higher More ❯