Customer Success Manager
Newcastle upon Tyne, Tyne and Wear, Gateshead, Tyne & Wear, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
GEM Partnership
HQ hybrid, flexible to candidates out of region on a remote basis Benefits: incl 30 days holiday inc stats, pension, healthcare The Role: Our client is a leading SaaS provider in the North East of England with a unique suite of services. They are currently looking to appoint a … ensure clients are 'launched' on optimal terms. * Good understanding of websites and familiar with the different platforms such as HTML and WordPress. * Own the client journey from sale to renewal (and beyond). * Help define and deliver account reviews and appropriate communications to ensure client satisfaction. * Create opportunities … for revenue growth. * Ensure clients renew on the same or better terms. * Use all data and relevant resources to create compelling client stories to amplify our success. The Person: You will possess a minimum of 2 years experience in a similar customer facing B2B role (Customer Success, Account Management more »
Employment Type: Permanent
Salary: £35000 - £40000/annum plus bonus of £5-£10k
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