4 of 4 Permanent Contextual Inquiry Jobs in the North of England

generated answers, retrieval sources, and confidence indicators Surface risks around over-reliance, misunderstanding, or mistrust of AI outputs Plan and conduct interviews, contextual inquiry, usability testing, and diary studies with civil servants and internal government users Recruit participants in line with government research standards and data handling policies … Researcher on complex, digital products, ideally data-heavy or AI-assisted systems Strong grounding in qualitative (and ideally quantitative) research methods: interviews, usability testing, contextual inquiry, surveys Experience researching trust, transparency, and comprehension issues in software presenting automated or algorithmic outputs Experience recruiting and conducting research with government ...

make decisions based on research findings Skills, knowledge and expertise Practice Experienced in user centred, lean and agile research methodologies including: Usability testing Contextual enquiry Rapid research Measurable and evaluative research Accessibility and inclusive design Understands and adheres to Made Tech’s research standards, the MRS code of practice ...

Experience Strong portfolio demonstrating end-to-end UX design for complex, data-heavy, or AI-powered products Experience conducting user research (interviews, usability testing, contextual inquiry) and synthesising findings into design decisions Experience designing for trust, transparency, and explainability in software presenting automated or AI-generated outputs Proficiency ...

experience design across SaaS platforms, embedded interfaces and operational tools Translate complex technical capabilities into clear, efficient user journeys and workflows Conduct user research, contextual inquiry, and usability testing to validate design decisions Develop prototypes and interaction models to test concepts and reduce risk before development Simplify complex ...