1 to 25 of 88 Permanent Customer Experience Jobs in the North of England

Customer Experience Specialist Manchester (Hybrid after 4 months – 3 office/2 home) Working hours 11:30 – 20:00 Start date – 13th April Permanent We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking … Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market. This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support. Benefits for a Customer ...

Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you Role Overview Owns the creation, structure, and quality … internal and external knowledge content on our customer service platforms. The role ensures customers and colleagues can easily find clear, accurate information that supports self-serve, reduces contact, and improves overall experience. It manages the customer Help Centre, internal knowledge bases, and content used across chatbots and telephony ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated … clients, this is not your normal high volume customer service role. For the first 30 days of a clients contract, you will be responsible for dealing with any issues, general queries and technical questions they may have about the software, helping them to navigate the system and being ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated … clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

This role goes beyond traditional operational service management. We’re looking for a dynamic, strategic professional who can take a consultative approach, guiding the customer through Continual Service Improvement while ensuring services are delivered in line with contractual commitments. You will own the relationship end-to-end, ensuring service … excellence while proactively identifying opportunities to enhance quality, increase customer satisfaction, strengthen commercial performance, and drive long-term value. This is a highly customer-facing, strategically focused position where influence, insight, and leadership are as important as operational control. Key Responsibilities Own the customer contract and service ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding … present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. * Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth ...

commercial parameters, ensuring that all activity supports both commercial success and long-term value. A central part of the role is delivering an exceptional customer experience through clear communication, consistent and reliable service, meaningful value creation, and the successful delivery of each project from initial enquiry through … contract acceptance to brief internal teams, address queries, and complete a thorough handover to Design Approval and Operations to enable seamless project delivery. Experience: Experience in a similar B2B role with a tracked record of working with Data Centres Experienced at successfully managing a portfolio of customers with ...

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...

Platforms/Senior Project Manager. This is a senior leadership opportunity to shape and evolve core digital platforms that power online trading, fulfilment and customer experience at scale. This is a business-critical role, reporting directly to the Managing Director and sitting on the Senior Leadership Team. … business platforms. Leading a multi-disciplinary team across project delivery, platform support and continuous improvement, you'll ensure technology enables growth without compromising customer experience or operational resilience. Acting as the key conduit between business and technology, you'll balance BAU support, optimisation and large-scale change - delivering ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

claims are delivered today and how they'll work tomorrow. If you're passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference. The opportunity: As our Claims Digital & Technology Lead … role offers the chance to: Lead meaningful digital change in a respected, specialist insurer Influence strategy at leadership level Deliver improvements that directly impact customer experience, efficiency and performance Be at the forefront of innovation within claims We offer hybrid working, a competitive salary, generous bonus ...

Digital, Data and Technology to take responsibility for leading and influencing our technology function, setting strategy, driving delivery and ensuring our digital, data and customer experience capabilities meet the needs of the Council now and into the future. This role provides the opportunity to shape our future technology … landscape, creating a service that is digital by design, customer focused and able to seize the benefits of new technology. Reporting to the Executive Director of Strategy and Transformation, you will be the Council's senior professional for DDaT, leading a multi-disciplinary team of around 50 colleagues across ...

Plus, Plus Company Van, Plus Paid Overtime, Fuel Card, Expenses, Plus a Benefits Package. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data & EPOS and CCTV Systems Must be customer facing and able to speak with all levels of customer Experience with CCTV systems Experience with Access Control installation Hold a valid Full UK Driving license This role involves working locally and UK Wide Must able to work away from home and work overtime when required Should this vacancy be of interest and you match the required job speck ...

complicated area of business by offering simple, straightforward support that helps companies stay confident and in control. They combine practical guidance with a smooth, customer-focused experience, making it easier for organisations to make smarter decisions without the usual guesswork.Are you a HubSpot expert who loves improving systems … solving data problems and enabling better marketing, sales and customer journeys? This is a hands-on role where you’ll own the CRM, shape how it’s used across the business, and play a key part in supporting growth. The Role: As the CRM Manager ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

front-end fundamentals, with a solid understanding of SEO and accessibility standards. A high level of attention to detail, strong problem-solving skills, and experience contributing to or managing Design Systems will be highly valued. Experience within B2B or trade-focused environments would be advantageous. Key Responsibilities Website … Design & User Experience Collaborate with internal stakeholders to understand business goals, user requirements, and brand standards. Lead UX/UI improvements to enhance customer experience, usability, and conversion performance. Design and implement website layouts aligned with brand guidelines. Design, Prototyping & Visual Assets Produce wireframes, page layouts ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities : Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering ...

driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/… Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain ...

team and revenue grow. The Opportunity In the early stages, you will lead from the front prospecting, pitching and securing new business across defined customer sectors, with full ownership of your own sales target. Alongside this, you ll shape the sales strategy, define priority markets and ensure a best … class customer experience. Within the first 3 6 months, you ll begin building your team, starting with responsibility for two Customer Service Representatives and the recruitment of a Regional Business Development Manager/Account Manager. Over the next 1 2 years, this role is expected to progress into ...

week)Up to £33,000 + bonus Are you a CRM specialist looking to step into a role where you can truly shape customer journeys? This is an exciting opportunity to join a luxury retail brand and play a pivotal role in driving CRM strategy across multiple channels. … COMPANY Our client is a well-established luxury retail brand with a strong focus on customer experience and growth. As part of continued investment in CRM, they are expanding their team to strengthen lifecycle marketing and automation capabilities. THE ROLE As a Senior CRM Executive, you will ...

Join us as a Product Owner - Data Quality and Governance within Barclays UK. You will be responsible for ensuring the accuracy and integrity of customer data, focusing on data governance, data quality thresholds, and protecting both the bank and its customers. Your role involves addressing challenges like data misalignment … such as duplicate records, and improving the customer experience by aligning data across systems. You will work closely with the Data Quality delivery team to prioritize and implement data fixes, ensuring end-to-end delivery and collaborating with various stakeholders. A key part of the role is also ...

keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore and online shopping experience with amazing customer service provided by our friendly, brilliant and knowledgeable teams. From humble beginnings but with great belief and dedication from … Operating from over 200 shops Nationwide and a fast growing online presence we are committed to looking after and continually developing our forever growing customer community. This is a great opportunity to join one of the UKs best loved jewellery brands. The Website Developer Role: Assist the Principle Website ...

piloting, implementation, roll-out, documentation and training. Ensuring IT remains visible and accessible by conducting regular visits to all the firm's offices. Experience needed Good, all-round technical knowledge of the Microsoft Windows desktop operating system. Demonstrable technical ability and good troubleshooting and fault-finding skills for both … knowledge of Microsoft Windows Server operating systems and services would be beneficial but not essential. Ability to apply a methodical approach to fault-finding. Experience working in an ITIL-governed environment. Experience of new hardware and software deployments at all stages. A "can-do" attitude combined with ...