1 to 25 of 123 Permanent Customer Experience Jobs in the North of England

Responsibilities Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead … customer experience, customer operations, analytics, or related business functions Experience leading programmes, platforms, or teams focused on digital enablement or CX improvement Strong analytical skills with experience leveraging data and insights to drive decisions Experience with EDI, customer portals, or digital ordering platforms ...

summary Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Remote working from home with regular team meetings at our contact centre … drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce unnecessary contact, and maximise operational efficiency. You'll play a key part in analysing performance data, maintaining accurate reporting, and providing ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. … play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills ...

Inside Account Manager - Newcastle-upon-Tyne - £35-40,000 per annum base (dependent on experience) + commission - permanent role** We are recruiting an Inside Account Manager to join a B2B Software company based in Newcastle. This position plays a pivotal role in supporting the Head of Revenue … wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts. Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through to ongoing account management, customer ...

Customer Success Manager - Existing Customer Growth & Account Ownership Peterlee Office Based Free On-Site Parking Hours: 8:15-5:00 Mon-Thurs, 8:15-3:00 Fri, full-time hours 42,000 - 45,000 DOE + Bonus + Benefits Are you an experienced Customer Success professional … enjoys building strong customer relationships, delivering value and supporting long-term customer success? We're partnering with an innovative, technology-led business to recruit a Customer Success Manager to join their expanding team. This is a newly created role to make your own within a growing division ...

Sr. Customer Solutions Manager, UKI Customer Solutions Management, Field-AGS-UKI-ENT-CS Job ID: 10469888 | AWS EMEA SARL (UK Branch) As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex … efficiently to deliver outcomes for the customer. In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance ...

Customer Care Specialist 30,000 + Excellent Benefits Full-Time Fully Office-Based Are you a customer-focused problem solver who enjoys building relationships, troubleshooting issues and making a real difference to the customer experience? We are recruiting for a Customer Care Specialist to join … programme. Free onsite parking. Excellent kitchen facilities, including fresh fruit and coffee. Regular social events and a supportive team culture. The Role As a Customer Care Specialist, you will act as a key point of contact for customers, supporting them with product queries, troubleshooting and ongoing account support. ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years experience across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally ...

shape how customers buy and sell through a complex two-sided marketplace. The role This is a classic Product Analytics role focused on understanding customer behaviour, product performance, experimentation, and growth. You'll sit within the Growth Analytics team, working closely with Product, Marketing, Commercial teams, agencies, and external … partners to solve business problems and improve customer outcomes. The business operates a sophisticated analytics ecosystem, with advanced event tracking and behavioural data collected across the entire customer journey. Rather than relying on traditional web analytics tools, they've invested heavily in modern product analytics capabilities and data ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … exceptional service at scale Own the client engagement strategy across onboarding, service delivery, satisfaction and retention Partner with Sales, Service and Technology on client experience, reputation and AI-driven innovation Present insight, trends and performance directly to senior leadership and the Executive team Drive service transformation projects that improve ...

overseeing 48 localized ecommerce websites, multiple e-procurement platforms, and a globally distributed operations team, you will lead the operational strategy that underpins customer experience, revenue continuity, and digital transformation. Working at the intersection of technology, operations, program governance, vendor management, and customer experience, you will … drive operational excellence while championing innovation, automation, and AI-enabled capabilities.This is a highly visible leadership position with significant influence across Ecommerce, Technology, Marketing, Customer Service Operations, and senior business stakeholders.What's in it for you Lead the operations of a truly global ecommerce platform serving customers across multiple ...

Customer Support Consultant Location: Leeds (hybrid after your probation) Salary: £26,300Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment Are you looking to take the next step in your career and apply your customer service skills … professional, office-based role We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with ...

optimising financial crime controls through data-driven analysis and model development. This is an exciting opportunity for someone with strong analytical skills and experience in financial crime who is passionate about improving customer onboarding and risk detection. Working closely with Financial Crime, Risk, Compliance and Data teams … focus on developing, refining and monitoring models that support customer onboarding, fraud prevention and AML processes. The Role You'll be responsible for analysing financial crime data, developing and optimising onboarding models, and using data insights to improve customer risk assessments while ensuring regulatory compliance. This ...

ABOUT THE ROLE As a Mobile Application Engineering Manager within Platform Product, you will lead our talented team of Mobile Engineers responsible for delivering customer-facing experiences for the UK & Ireland market. This is a people-first leadership role where you'll build, coach and empower a high-performing … deliver high-quality software in a fast-moving, highly regulated environment. Your team plays a critical role in delivering features that improve the customer journey, with a particular focus on Responsible Gaming, Customer Onboarding and regulatory compliance. Alongside delivering business outcomes, you'll help shape engineering culture, improve ...

Vice President (Barclays, Manchester, UK). The role leads the creation of best‐in‐class user experiences for digital banking products, aligning design with customer needs, business objectives and industry best practices. The position ensures design quality, gathers user insights, monitors post‐launch impact, and advocates for user‐centred … needs. Conduct user research, usability testing and data analysis to inform design decisions. Monitor design impact post‐launch using relevant customer experience (CX) metrics. Evaluate technical feasibility, legal compliance and risk associated with new product development. Advise on governance oversight and provide design assurance throughout the product lifecycle. ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … with 5+ years’ experience across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting … first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus Lead Experiences. Inspire Teams. Drive Commercial Success. Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location. This opportunity is ideal for a commercially … driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you. The Role As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival ...

Customer Insights Analyst £50,000 - £60,000 Hybrid - Lancashire (3x days per week) This is an opportunity to step into a high impact customer insight role where your analysis directly shapes marketing strategy, customer experience, and commercial performance. You will work with rich customer and patient data to influence how a large, service led organisation engages, retains, and grows its customer base. The Company They are a well established, customer focused organisation operating at scale within a regulated, service led environment. Data and insight sit at the heart of their decision ...

Title: Professional Services Engineer Department: Technical Services/Professional Services Location: Sheffield (with travel to customer sites as required) The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure … Engineering teams Coordinate technical response and perform root cause analysis Provide clear communication to stakeholders, management, and clients Drive service restoration whilst maintaining excellent customer experience Infrastructure & Internal Systems Support Support design, maintenance, and improvement of company IT infrastructure Assist with technology strategy, security initiatives, and systems optimisation ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent … customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop … operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality ...