1 to 25 of 31 Permanent Customer Retention Jobs in the North of England

accessible through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement. The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the … and offers significant autonomy and visibility from day one. Key Responsibilities Develop and own CRM strategy and execution across email, SMS, push, and in-app. Build and optimise automated customer journeys using Braze and Hubspot. Plan and execute lifecycle campaigns to drive customer retention and increase LTV. Collaborate with stakeholders across Marketing, Product, and Data. Lead … with commercial and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week in Sheffield More ❯

Enterprise Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Manchester, UK Reporting To: Alex Clarke Description Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to … a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. We're looking for a dynamic and strategic Enterprise Customer Success Manager to join our team and lead the long-term success of our most valuable customers. This role is all about building trusted relationships, driving measurable outcomes, and … solutions, while proactively identifying opportunities for retention, upsell, expansion, and improving Net Promoter Score (NPS). A little about you Proven experience managing enterprise-level accounts in Customer Success or Account Management Strong commercial acumen with a track record of driving upsell and expansion opportunities Exceptional communication and relationship-building skills, especially with senior stakeholders Analytical mindset More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed … customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS … retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline You'll be targeted on renewal, retention, and key customer objectives with a focus on advocacy. Create, identify and qualify selling opportunities by maintaining regular contact with your clients. Grow the accounts in your client portfolio through cross-and More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! We're now looking for a Customer Success Manager (CSM) to join the Conferma team and ensuring our customers achieve their desired outcomes with our products and services. As a CSM you'll be representing the … customer voice internally to demonstrate our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts … identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement More ❯

a skilled and experienced Clinical Application Specialist to join our GYN Surgical Solutions division, primarily focusing on the Sonata product range. What are Hologics Applications Specialists responsible for? Ensuring customer retention and driving customer satisfaction. Provide advanced applications support of existing Hologic customers, training of new and existing customers on relevant product portfolio. Provide customer … and site assessment). Assisting users in the effect utilization of Hologic products, advanced applications' troubleshooting and commercial support during conferences and trade shows. Drive business growth of existing customer base as well as expand market share within a designated territory. Identify growth opportunities to existing customer base and gather insights from competitive accounts to identify potential opportunities. … Work in close collaboration with Sales, Field Service, Marketing and Technical and Customer Service to ensure customers receive a first-class experience. To be considered for the role we expect the following as a minimum expectation: Education : Post grad/diploma qualification in Medical Ultrasound. Experience : Fully competent in the surgical/clinical setting and advanced experience as applications More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by More ❯

compliance regulations Day-to-day website management including content updates, price changes, site troubleshooting and promotional activity Review and report on website performance and trading activity including conversion rates, customer retention, AOV and daily traffic Use analytical tools to understand customer behaviour and optimise the on-line customer journey Identify trends and opportunities to keep More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive messaging … Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience using More ❯

and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry. Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals. What will you be doing? Leadership & People Development … activity including prospecting, CRM usage, pipeline management, and conversion rates. Ensure consistent adoption of the sales methodology across all stages: Prospecting & data generation Appointment setting Pitching & closing Onboarding and customer retention Analyse sales performance trends, identifying coaching opportunities and corrective actions. Operational Excellence Maintain accurate reporting through CRM and sales dashboards. Collaborate with HR, Marketing, and Operations … opportunities within the area by driving quality sales. Work with Senior Leaders to shape territory planning and resource allocation. Provide feedback to leadership on market conditions, competitor activity, and customer needs. Champion new initiatives such as SaaS integrations, EPOS partnerships, Introducers and Ecommerce penetration. What would we like from you? Proven track record in sales leadership (preferably in payments More ❯

across channels. Collaborate with cross-functional teams, including NPD, supply chain, and marketing, to support product launches and inventory planning. Use data and insights to optimise traffic, AOV, and customer acquisition across digital channels. What skills and experience do I need for this role? 3+ years of experience managing e-commerce sites within online retail. Proven people management experience … in analysis and reporting. Excellent communication and influencing skills. Ambitious and commercially astute, with the ability to thrive in a fast-paced environment. Strong interest in digital marketing and customer retention strategies. What's in it for me? Access bespoke development programmes designed by our in-house L&D team. Participate in our upskilling programme delivered in More ❯

performance. Build strong working relationships with the board, PE investors and operational teams. Utilise strong data & analysis skills to better understand consumer trends and ROI on investments (such as customer acquisition). Develop of long-term financial plans. Work closely with the CFO to build and maintain a new advanced operating model. Management of the annual budgeting process, ensuring More ❯

ll join a business that offers the full range of ERP and IT services to SME clients. Known for excellent service, a strong ERP consulting team, and long-term customer retention, this is a company that sets you up to succeed. You will need experience with: Software/ERP sales or account management in a B2B environment … 300K in upsell per year. Why apply? Home-based - with just 1 day a week in the office (within 2 hours of Manchester) Sole ownership of a warm, loyal customer base Supportive internal team with strong ERP expertise Realistic, uncapped commission of £10K-£30K+ Autonomy and impact - ideal for a proactive ERP Account Manager please apply and your CV More ❯

ll join a business that offers the full range of ERP and IT services to SME clients. Known for excellent service, a strong ERP consulting team, and long-term customer retention, this is a company that sets you up to succeed. You will need experience with: Software/ERP sales or account management in a B2B environment … 300K in upsell per year. Why apply? Home-based - with just 1 day a week in the office (within 2 hours of Manchester) Sole ownership of a warm, loyal customer base Supportive internal team with strong ERP expertise Realistic, uncapped commission of 10K- 30K+ Autonomy and impact - ideal for a proactive ERP Account Manager please apply and your CV More ❯

ll join a business that offers the full range of ERP and IT services to SME clients. Known for excellent service, a strong ERP consulting team, and long-term customer retention, this is a company that sets you up to succeed. You will need experience with: Software/ERP sales or account management in a B2B environment … 300K in upsell per year. Why apply? Home-based - with just 1 day a week in the office (within 2 hours of Manchester) Sole ownership of a warm, loyal customer base Supportive internal team with strong ERP expertise Realistic, uncapped commission of £10K-£30K+ Autonomy and impact - ideal for a proactive ERP Account Manager please apply and your CV More ❯

You will have experience within the air conditioning sector, including VRV/VRF, split system, and multi-split systems. Monitor performance against sales targets, pipeline, and conversion metrics, maintain customer retention, and actively promote the company s philosophy and core values. The Ideal Person for the Business Development Manager Strong understanding of HVAC systems within air conditioning … legislation, and market trends. Proven ability to drive new business with established contacts across design & build contractors, M&E contractors, and other key stakeholders in the HVAC sector. Excellent customer service skills with demonstrated sales, negotiation, and relationship-building abilities. Experience in HVAC or renewable product system design, application selling, value-engineered design & build projects, and delivering CPD presentations More ❯

design and implement A/B testing and utilise performance-based data to support decision-making Provide clear recommendations to the Executive and Product teams, linking pricing strategy to customer acquisition and lifetime value Conduct market analysis, competitor pricing and willingness-to-pay research Continually review and monitor pricing, adjusting accordingly to market conditions and business needs Develop insightful … experience Experience in pricing and packaging across global geographies and segments Pricing experience with both B2C and B2B subscription-based models, including a deep understanding of pricing impact to customer acquisition, retention and lifetime value Ideally an IT SAAS subscription based pricing background in both B2C and B2B products Excellent data literacy with a highly analytical and More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … a Scrum/Agile environment Experience working with CI/CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to More ❯

the following: - Successful project delivery - Plan and direct the overall project of work through driving a clear vision and goals. - Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. - Successful commercial delivery of projects, within budget and agreed … reporting across the Delivery and Cloud Services Group functions to internal and external parties. - Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management - Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. - Creating and retaining customer engagement throughout the whole project … wider picture and consider consequences. - Ability to estimate and forecast progress accurately. - Ability to translate ideas and solutions to clear tasks and models. - Experience in working across the full customer engagement lifecycle. - Ability to identify and manage risk, dependencies and constraints. Knowledge - Proven experience of systems integration and implementation projects - Experience of public/private Cloud technologies and associated More ❯

your career? •Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? •Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. Experience managing infrastructure partners and external technical relationships. Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯