1 to 25 of 33 Permanent Customer Retention Jobs in the North of England

team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach … role, balancing people leadership with hands-on customer engagement. The role holder directly manages a team of 5-6 TAMs while personally owning a portfolio of 10-12 customers as a Technical Account Manager. The Manager Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management. Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity. Manage, coach, and set high performance standards for the customer success team. Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: Proven background in contract ...

Cloud) Location: Manchester, UK (Hybrid/Remote) Employment Type: Permanent About the Role: We are seeking an experienced Head of CRM to lead our customer relationship management strategy, customer life cycle programmes, and marketing automation initiatives. This role will be responsible for maximizing customer engagement, retention, and lifetime value through the effective use of Salesforce Marketing Cloud, data-driven decision-making, and customer-centric marketing strategies. Key Responsibilities: Define and deliver the CRM strategy aligned with business growth objectives. Lead the administration, optimisation, and development of Salesforce Marketing Cloud. Develop and execute customer ...

have a fantastic opportunity for a Data Science and Insight Lead to join our Customer team here at Greggs. In this role you'll lead the way in transforming customer data into meaningful insight, helping us better understand our customers, create more relevant and personalised experiences, and make … smarter business decisions. Through advanced analytics, predictive modelling and experimentation, you'll identify opportunities to strengthen customer loyalty, increase visit frequency and drive business performance. Working closely with stakeholders across the business, you'll turn complex data into clear, actionable recommendations that shape our customer strategy, marketing activity ...

Calling all Customer Success Manager superstars! We're growing our team at Talos360! Are you someone who loves building relationships, solving problems and making a genuine difference to your customers? Do you get a buzz from helping customers achieve their goals, spotting opportunities to do things better and turning … Basic Salary £30,000-£40,000 + Bonus + Benefits Then we might have just the opportunity for you! We're looking for a Customer Success Manager to join our TalosATS team , and this isn't a role where you'll simply manage a portfolio and respond to customer ...

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with our software solutions. You will serve … solutions within their organisation. This role is predominantly based from home, with travel to an office or client site as needed. Key Responsibilities Customer Relationship Management Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services ...

Customer Success Manager Salary: Market-leading package designed to attract and retain exceptional talent Location: Remote/Field-Based (North West Region) GEM Partnership is delighted to partner exclusively with Mandata, the UK's leading Transport Management System (TMS) provider, supporting more than 7,000 users and helping transport … backed by Tenzing, supporting the next phase of growth across the UK and Ireland. Due to their continued growth, Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise customer ROI and support long-term account growth ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

sitting on the Executive Leadership Team, the CRO will take full ownership of the commercial strategy, driving recurring new revenue growth, new customer acquisition, and retention. This is a high-impact leadership opportunity to build a scalable, high-performing commercial function and play a central role in the next … profitable revenue growth. - Lead and develop Sales, Marketing and Account Management teams, creating a culture of performance and accountability. - Drive new business ARR growth, customer retention, and expansion. - Improve pipeline management, forecasting accuracy, and sales effectiveness. - Build strategic relationships with key customers, partners, and vendors. - Work closely ...

unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. The Role As the Team Manager for our Technical Customer Support team, you will play a vital role in delivering exceptional customer support experiences that reflect our commitment to service excellence. Leading … aligning our efforts. By providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction. What You’ll Do Key Responsibilities: Team Leadership: Motivate your team by setting clear objectives and expectations, providing feedback, and conducting performance reviews. ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

Calling all HR Tech & Customer Success superstars! We're growing our team at Talos360! Are you passionate about people, performance management and helping organisations get the very best from their teams? Do you love building brilliant customer relationships, solving challenges and helping businesses get real value from their … technology? Perhaps you're already working in Customer Success, Implementation or Customer Consulting for an HR technology or Performance Management provider and fancy a new challenge? Then we might have just the opportunity for you! Location: Warrington (Hybrid – 3 days office/2 days home) Salary ...

backlog; write clear epics, user stories, and acceptance criteria. Partner with Product Management and stakeholders to shape roadmap outcomes and prioritise work to maximise customer value and business impact. Run effective backlog refinement and support agile ceremonies (planning, stand-ups, review, retro), ensuring the team is clear on scope … Support release planning and go-to-market readiness (release notes, user documentation, enablement for Sales/Support as needed). Use data (usage analytics, customer feedback, incident trends) to validate outcomes and drive continuous improvement. Promote strong product practices: definition of ready/done, quality thresholds, and pragmatic ways ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...

through proactive outbound activity Manage your own pipeline from first conversation to closed deal Build relationships with business owners and senior decision-makers Identify customer needs and position the right solution Run sales calls and product demonstrations Negotiate commercials and close new business Hit and exceed monthly and annual … that forms part of a wider global SaaS group. The product is already trusted by: 23,000+ businesses globally 340,000+ vehicles tracked 98% customer retention £200m+ in calculated customer savings So you're not trying to sell an unproven product from scratch ...

company helps organisations make better-informed decisions, understand performance and identify new opportunities. This isn't a traditional account management role. It combines customer retention and account growth with targeted new business development, giving you ownership of existing client relationships while also opening doors with prospective customers. … play a key role in growing recurring revenue, strengthening customer relationships and identifying new commercial opportunities. The Role You'll take ownership of a portfolio of existing customers, managing relationships throughout the customer lifecycle while developing new business opportunities with carefully targeted organisations. Your responsibilities will include: Managing ...

global leadership, the role develops scalable partner programmes, strengthens executive relationships, and enables partner-led go-to-market motions that accelerate pipeline generation, customer acquisition, and long-term business growth. The Senior Director also leads and develops a high-performing partnerships team while ensuring strong governance, operational excellence … continuous improvement. Build and maintain executive relationships with strategic partners, acting as the senior regional sponsor for key alliances. Collaborate with Sales, Marketing, Customer Success, Product, and other cross-functional teams to maximise partner success and commercial outcomes. Represent the Partnerships function within regional leadership, influencing strategic direction ...

inherit an established portfolio with significant opportunities to increase revenue, build relationships at senior stakeholder level and introduce additional products and services across the customer base. Key Responsibilities Take ownership of a portfolio ofenterprise accounts. Develop and execute strategic account plans to maximise revenue growth, retention and long-term customer value. Identify and secure new business opportunities within existing accounts, driving cross-selling and upselling activity. Build strong relationships with senior stakeholders and decision-makers, positioning yourself as a trusted commercial partner. Identify opportunities to introduce additional products and services across the wider ...

succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...

Managing Director and shape its next stage of growth. This is a hands-on opportunity to lead an established commercial team, develop major customer relationships and bring greater structure to sales activity. You'll have the autonomy to influence the sales strategy, support your team's development and personally … coach and develop a commercial team of five, including account management and business development. - Build and deliver a sales strategy focused on profitable growth, customer retention and new business. - Introduce structured account planning, identifying opportunities across customer sites, departments and product requirements. - Take personal responsibility ...

team backing, you will take complete ownership of the end-to-end sales lifecycle—from initial prospecting and custom product demonstrations to closing, onboarding, customer retention, and renewals. Strategic Focus & Engagement Dual Acquisition Strategy: Secure both free academic accounts (to expand user base and brand reputation … sales conversations tailored to labs transitioning from paper systems or legacy platforms, creating custom demo accounts reflecting specific lab workflows. Cross-Functional Collaboration: Gather customer and market insights to directly inform internal product development and marketing strategies while maintaining accurate CRM pipeline forecasting. Candidate Requirements Education & Background: A degree ...

agencies (including PR and graphic design) for ad management and media outreach. Support Account Management and key commercial stakeholders with promotional activity and client retention initiatives. Maintain productive relationships with suppliers and external partners. Qualifications and Skills Demonstrable experience managing ROI-driven digital and offline marketing campaigns. Minimum ...