22 of 22 Permanent Customer Retention Jobs in the North of England

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Manchester, UK Compensation: £40,000 - £50,000/year Description Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino's, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping … re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets. The Customer Success Manager is responsible for ensuring our mid-market customers have a meaningful understanding of our platform and find value in the Interact solution. They work throughout the customer lifecycle to identify customer goals and needs and align solutions to achieve impactful outcomes. The customer loyalty that the CSM earns across these organizations is critical to achieve exceptional customer outcomes (success stories), high customer retention, and growth for our business. A little about you Bachelor's degree or relevant experience Demonstrated experience More ❯

journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description The role... The role of Customer Retention Advisor is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and … to gain understanding for contract termination Offer ideas on process improvement and new ways of working Understand and continue to build your knowledge on business processes Develop new retention strategies to align with business KPIs Common trend analysis Qualifications Confidence speaking to customers over the phone Build relationships with … key stakeholders and team members Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word) Good organisation skills and ability to manage your own workload Experience in a customer service/retention role is desirable Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress More ❯

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels … including participation in webinars and virtual training sessions as needed. Taking ownership of customer issues from initial contact to resolution, ensuring a successful customer journey. Reaching out to current customers via phone or video call to address questions, offering product insights, and suggesting ways to enhance their service. Once trained, you will participate in webinars and virtual sessions … to gather feedback, understand reasons for cancellation, and identify reactivation opportunities. Document product improvements and issues, communicate with the development team, and keep customers updated on relevant progress. Analysing customer feedback and complaints to enhance the overall user experience. You’ll thrive in this role if you: Have a natural knack for building rapport and trust with customers, stakeholders More ❯

products and solutions. The client experience function is responsible for delivering the following outcomes. Responsible for improving user onboarding time and experience. Facilitating product adoption through established relationships. Increase customer retention through relationship focused client management. Increase customer satisfaction through product adoption and post adoption support. Essential Skills & Experience: Requires a strong background in credit reporting … or related industry, typically with 3 or more years' in-depth experience. Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision Empathy to … pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction. Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model. Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to expand More ❯

new business opportunities within the Transport and Warehousing sectors across the UK. Build and maintain long-term relationships with both new and existing clients, ensuring a high level of customer satisfaction and retention. Develop tailored logistics solutions that meet client requirements, focusing on efficiency, cost-effectiveness, and service excellence. Prepare and deliver professional presentations, proposals, and tender submissions. Represent More ❯

Customer Success Manager (NOW CLOSED FOR APPLICATIONS) 29th August, 2025 We are looking for a Customer Success Manager to join our incredible team. Salary : Starting from £37k (depending on experience) Application Deadline : NOW CLOSED FOR APPLICATIONS Location : Sheffield, UK (on-site) How to apply: Simply send your CV and covering letter to explaining why you would be a … STRICTLY NO AGENCIES. Role Description: Our Success: Your Mission This role will see you play an important part in the growth of the business as a member of the Customer Success Team (CST). Reporting to the Head of Customer Success, you will work closely with our customers (otherwise known as the "Sport:80 Community") to ensure they … members to ensure strong, effective relationship management between Sport:80 and the client. Promote product adoption and engagement to maximise the value clients gain from our Platform. Strengthen client retention and growth by leveraging integrations with our partner products and services. Reporting to the Head of Customer Success, you will also be responsible for: Continually build knowledge More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high … quality customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

a fast-growing technology company transforming how people move, pay, and connect across transport and mobility networks. This is a critical executive appointment, with full responsibility for commercial performance, customer delivery, and organisational leadership. The UK business generates over $60 million annually and is entering its next phase of expansion. About Us We build and operate intelligent technology that … Your Impact As General Manager, you'll take full ownership of the UK business - leading strategy, commercial growth, and operational delivery. You'll inspire cross-functional teams, strengthen key customer relationships, and build the foundations for sustainable scale. You'll have the platform and autonomy to make strategic decisions while being part of a global leadership group driving innovation … Senior leadership experience with full P&L accountability in a scaling tech, SaaS, payments, or mobility environment. Deep understanding of enterprise and B2B sales, contract structures, and long-term customer partnerships. Track record of building and scaling cross-functional delivery and commercial teams. Proven ability to improve customer satisfaction, retention, and service excellence. Success in leading More ❯

UK business that’s making waves in its sector. They’re now looking for an experienced Senior Account Manager to join their collaborative, people-focused team and help drive customer success and retention. As a Senior Account Manager, you’ll be responsible … for managing and growing relationships with existing clients, identifying new opportunities within your portfolio, and ensuring customers receive exceptional service. You’ll play a key part in driving client retention, supporting. The ideal candidate will be technically minded and have experience in Saas. The role: Managing and growing a portfolio of key accounts — building strong, trusted client relationships. … with excellence. Delivering first-class service and proactive support, ensuring high client satisfaction. Attending client meetings, reviews, and events to deepen engagement and uncover new business. Supporting sales and customer teams to optimise performance and meet targets. Analysing processes and recommending improvements to enhance client experience. Representing the business at promotional events and roadshows. What We’re Looking For More ❯

UK business that’s making waves in its sector. They’re now looking for an experienced Senior Account Manager to join their collaborative, people-focused team and help drive customer success and retention. As a Senior Account Manager, you’ll be responsible … for managing and growing relationships with existing clients, identifying new opportunities within your portfolio, and ensuring customers receive exceptional service. You’ll play a key part in driving client retention, supporting. The ideal candidate will be technically minded and have experience in Saas. The role: Managing and growing a portfolio of key accounts — building strong, trusted client relationships. … with excellence. Delivering first-class service and proactive support, ensuring high client satisfaction. Attending client meetings, reviews, and events to deepen engagement and uncover new business. Supporting sales and customer teams to optimise performance and meet targets. Analysing processes and recommending improvements to enhance client experience. Representing the business at promotional events and roadshows. What We’re Looking For More ❯

and capabilities of the wider SEO team to bring together the best people for the project. Bring industry experience and best practices into the team. Be responsible for client retention, relationship building, and measurable results. Support the Head of SEO in driving the department forward with software, strategies, and training. Assist in pre-deal analysis, pitching new clients … project team members are regularly updated with feedback from client meetings, updated targets and KPIs, and future strategy. Early recognition of client concerns and project issues to improve retention, increase upsell opportunities and, if necessary, retain the client via another department. Continuously refine skills and knowledge through training opportunities and independent research. Collaborate effectively within the project team … Success Metrics Your performance will be evaluated based on: Positive onboarding with clear communication of the strategy and timelines Ensuring client satisfaction with provable ROI month-on-month Client retention rates Project revenue increases (upselling) Introducing other services (cross selling) Who we're looking for: We are looking for someone who thrives in a fast-paced agency environment More ❯

and capabilities of the wider SEO team to bring together the best people for the project. Bring industry experience and best practices into the team. Be responsible for client retention, relationship building, and measurable results. Support the Head of SEO in driving the department forward with software, strategies, and training. Assist in pre-deal analysis, pitching new clients … project team members are regularly updated with feedback from client meetings, updated targets and KPIs, and future strategy. Early recognition of client concerns and project issues to improve retention, increase upsell opportunities and, if necessary, retain the client via another department. Continuously refine skills and knowledge through training opportunities and independent research. Collaborate effectively within the project team … Success Metrics Your performance will be evaluated based on: Positive onboarding with clear communication of the strategy and timelines Ensuring client satisfaction with provable ROI month-on-month Client retention rates Project revenue increases (upselling) Introducing other services (cross selling) Who we're looking for: We are looking for someone who thrives in a fast-paced agency environment More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional travel … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯

defect and aftercare management platform, trusted by leading housebuilders, contractors, housing associations, and councils across the UK and Ireland. We simplify communication, streamline workflows, and empower teams to deliver customer care excellence. Weregrowing fast - andwerelooking for a creative, hands-on Content Marketing Specialist to help us tell our story, engage our audience, andshowcasehowclixifix is transforming customer care in … content across channels (e.g., turning blogs into infographics, email snippets, or video scripts). Maintain and optimise the content calendar to ensure consistent messaging andtimelydelivery. Work closely with Sales, Customer Success, and Product teams to create content that supports customer acquisition and retention. Track performance of content (engagement, SEO, conversions) and use data to improve future campaigns. Skills More ❯

defect and aftercare management platform, trusted by leading housebuilders, contractors, housing associations, and councils across the UK and Ireland. We simplify communication, streamline workflows, and empower teams to deliver customer care excellence. We’re growing fast - and we’re looking for a creative, hands-on Content Marketing Specialist to help us tell our story, engage our audience, and showcase … how clixifix® is transforming customer care in construction. Role Overview The Content Marketing Specialist will be responsible for planning, creating, and delivering high-quality, engaging content across multiple channels. From blogs, case studies, and social media to email campaigns and video scripts, your content will build brand awareness, generate leads, and support our mission of redefining aftercare in the … channels (e.g., turning blogs into infographics, email snippets, or video scripts). Maintain and optimise the content calendar to ensure consistent messaging and timely delivery. Work closely with Sales, Customer Success, and Product teams to create content that supports customer acquisition and retention. Track performance of content (engagement, SEO, conversions) and use data to improve future campaigns. Skills More ❯