3 of 3 Permanent Customer Services Manager Jobs in the North of England

efficiently, liaising with internal departments where required. Process new orders, upgrades, contract amendments, renewals, and cancellations accurately. Monitor customer accounts to ensure services are delivered in line with expectations. Coordinate with Sales, Technical Support, Provisioning, Billing, and Operations teams to ensure a seamless customer experience. … Maintain accurate customer records using the company CRM system. Proactively identify opportunities to upsell or cross-sell telecom products and services where appropriate. Ensure customer retention through excellent service and proactive account management. Meet individual and team KPIs relating to customer satisfaction, service ...

experience strategy across EDI, DSOS, customer insights, and supporting satellite systems Oversee and optimise the satellite systems supporting Customer Services and external customers Own the International customer experience narrative by translating business requirements into customer expectations Lead the development, prioritisation … delivery of the digital customer experience capability and technology roadmap Partner end to end with Commercial, Customer Service, Supply Chain, Finance, Technology, and external customers Provide people, virtual team, and cross‐functional leadership Drive governance, adoption, enhancements, and user experience improvements Requirements Bachelor’s degree ...

Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...