2 of 2 Permanent Data Interpretation Jobs in the North of England

/monthly), highlighting trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting … service reviews and forums Act as the central authority for service performance data Support stakeholder meetings with clear, data-driven insights Experience Required Experience managing SLA/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability ...

models across major vendors such as Microsoft, Oracle, IBM and SAP. Familiarity with industry frameworks including ITIL and ISO standards. Strong analytical, reporting and data interpretation skills using tools such as Excel and Power BI. What Success Looks Like In this role, you'll build trusted client relationships ...