13 of 13 Permanent Escalation Management Jobs in the North of England

senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth and SAP managed services leadership.We’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with … Lead monthly, quarterly and executive governance reviews.• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.• Lead critical incident and escalation management activities.• Drive continual service improvement initiatives.Strategic Client & Account Leadership• Act as the primary SAP service delivery lead and trusted advisor ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring … information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments. What you will do Technical Support & Maintenance … improvement opportunities. Solution Design: Collaborate with customers to analyze requirements and customize platform configurations. Translate business needs into detailed technical specifications. Risk and Issue Management: Identify, document, and mitigate risks that could impact program success. Cross-functional Collaboration: Work closely with software developers, R&D, and engineering teams ...

telecoms, on-net service delivery or order provisioning processes. Confidence managing performance against KPIs, SLAs and agreed service standards. Strong planning, problem-solving and escalation management skills, with the ability to prioritise when demand changes. Clear communication skills and the ability to build trusted relationships with colleagues, partners ...

unexpected absences. Step into the Field Manager role when required, ensuring continuity of leadership, operational oversight, and alignment with business objectives Performance & Quality Management Be accountable for achieving all set KPIs and SLAs, driving performance through regular reviews and continuous improvement. Monitor and report on performance metrics, identifying trends … implementing corrective actions where necessary. Ensure consistent quality control across work completed by engineers and subcontractors, both locally and internationally. Incident & Escalation Management Respond swiftly to high-priority incidents, coordinating resources to ensure timely resolution and minimal service disruption. Act as the first point of escalation ...

technical authority across your region, providing leadership, governance, and delivery oversight on complex data centre projects. You will bridge site-based teams and senior management, ensuring projects are delivered: To the highest technical standards In line with contractual and client expectations Key Responsibilities Technical Leadership Provide technical direction across … technical development and knowledge sharing Client Engagement Act as senior regional technical contact Manage expectations and provide clear progress updates Support issue resolution and escalation management What We’re Looking For Strong background in mission-critical data centre systems Electrical power distribution Mechanical cooling systems Controls & integrated systems ...

technical authority across your region, providing leadership, governance, and delivery oversight on complex data centre projects. You will bridge site-based teams and senior management, ensuring projects are delivered: To the highest technical standards In line with contractual and client expectations Key Responsibilities Technical Leadership Provide technical direction across … technical development and knowledge sharing Client Engagement Act as senior regional technical contact Manage expectations and provide clear progress updates Support issue resolution and escalation management What We’re Looking For Strong background in mission-critical data centre systems Electrical power distribution Mechanical cooling systems Controls & integrated systems ...

optimize the efficiency of the project team. Project Role At a project level, role includes: Using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort. Achieve the project goals within designated project constraints. Duties & Responsibilities: Managing multiple concurrent projects … release management. Project risk & issue management. Internal and external resource sourcing and coordination. Coordination of Pilot and UAT project activities. Project governance – budget & escalation management. Timesheet approvals. Budget and financial control. Qualification & Experience: Essential: Significant experience delivering multiple concurrent IT transformation and professional services projects. Strong customer-facing experience ...

ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching and developing technical support staff. Analysing Service Desk metrics and using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM … platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused on managing tickets and monitoring SLAs. The successful candidate will have ...

true force multiplier, they work at every level and across Sales, Product, Engineering, and Customer Success: earning technical wins, acting as a hands-on escalation point to Customer Success, and driving adoption and expansion in their accounts. They ship quickly and to standard in a low-friction way, turn … experience in production LLMs, RAG, and AI agents. Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management. Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions. Strong engineering judgement and systems thinking ...

true force multiplier, they work at every level and across Sales, Product, Engineering, and Customer Success: earning technical wins, acting as a hands-on escalation point to Customer Success, and driving adoption and expansion in their accounts. They ship quickly and to standard in a low-friction way, turn … optional experience in production LLMs, RAG, and AI agents.Proven background in customer-facing technical delivery, spanning pre-sales technical discovery, hands-on implementation, and escalation management.Excellent communication skills to connect with both C-suite executives and technical developers during complex debugging sessions.Strong engineering judgment and systems thinking to make ...