3 of 3 Permanent Head of Support Jobs in the North of England

Head of Technical Support Leith, Edinburgh (Onsite) £50,000 - £60,000 DOE Bright Purple are looking for a Head of Technical Support to join a growing SaaS client. Youll be part of a values-led, local team that believes in taking ownership, making things happen, and doing great work together. Expect greenfield projects … real impact in a growing business. Benefits include: 33 days annual leave Vibrant and collaborative office in Leith Autonomy, influence, and career development in a high-growth environment As Head of Technical Support, youll lead and grow a small but high-performing team. This is a technical, sleeves-rolled-up kind of role, perfect for someone … who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede More ❯

Head of Customer Support B2B SaaS - PropTech Location: Hybrid – London Bridge or Manchester Contract Type: Permanent Salary: £55,000 - £65,000 depending on experience Join a mission-driven company digitalising the property industry across Europe Lead and scale support operations in a high-growth SaaS environment Collaborate with cross-functional teams to deliver seamless customer experiences … Enjoy a comprehensive benefits package and a commitment to work-life balance Be part of a passionate, diverse team dedicated to driving sustainability through technology Our client, a trusted provider of SaaS solutions for the property industry, is seeking an experienced Head of Customer Support to lead their combined L1/L2 Support team. … They are committed to promoting a sustainable future, focusing on environmental, economic, and social dimensions, and leveraging technology to enable affordable housing and energy efficiency. The Role As the Head of Customer Support, you will play a pivotal role in driving a high-performance culture focused on response times, customer satisfaction, and first-contact resolution. You will More ❯

SeeChange is a dynamic startup revolutionizing Vision AI technology. With a team boasting over 436 years of combined expertise and €45 million in platform investment, they've secured 15 patents (and counting). Their mission is to empower people through technology by integrating Vision AI into existing systems, enabling customers to see what's important and change outcomes. About … the Position: The Role: We're looking for someone to take ownership of our technical support function as we scale. You'll be responsible for guiding our support team, ensuring our retail and enterprise customers get fast, knowledgeable help, and making sure our support operation runs smoothly as we grow. This is a hands-on, people … focused role where you'll have a direct impact on customer experience and team culture. Key Responsibilities: Lead, motivate, and organise our support engineers, setting clear goals and making sure customers get the help they need-every time. Build out and refine our support processes, from ticket handling to escalation, so we're always improving how we serve More ❯