1 to 25 of 29 Permanent ITIL Certification Jobs in the North of England

Science, related field or relevant professional experience. Experience: Experience in IT service management, preferably in a higher education setting. Skills: Strong leadership, project management, and communication skills. Proficiency in ITIL and other service management frameworks. Certifications: ITIL Foundation required, further ITIL certification is highly desirable. Personal Attributes: Problem-Solver: Ability to think critically and solve complex More ❯

IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and … Understanding of backup technologies and best practices for data safeguarding. Solid grasp of networking fundamentals (LAN, WAN, and switches). Experience with antivirus technologies, preferably Sophos. Working knowledge of ITIL-based processes. Up-to-date with current technology trends and developments. A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a … to travel and stay away from home as required. Desirable, experience and skills: Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment. ITIL Certified to Foundation Level. Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration. Knowledge of Asset Management and Mobile Device Management technologies such as More ❯

and optimizing performance, establishing financial and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing service insights from complex data, and leading large-scale change and transformation initiatives. See the attached job description for full responsibilities. About us The NHS Business … the public sector at a senior level Qualifications Degree in a relevant subject (e.g., Computer Science, Leadership, Project Management) or equivalent experience, plus an additional business qualification (e.g., MBA) ITIL certification or equivalent Masters degree in relevant field Programme and Project Management certifications (e.g., Prince2, MSP, Agile, SAFE) Personal Qualities, Knowledge, and Skills Championing diversity, talent management, and More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required More ❯

IT support or similar technical helpdesk environment Good familiarity with Microsoft 365 (Teams, Outlook, SharePoint, etc.) Comfortable working with ITSM systems to manage incidents and requests Solid understanding of ITIL principles and service desk best practices Strong interpersonal skills - calm, clear, and professional under pressure Self-starter with excellent time management and problem-solving ability Bonus Experience (not essential … Exposure to Microsoft Azure environments ITIL certification Hands-on experience with 2nd line support tasks Company Benefits This company offers more than just a job - they offer a chance to grow. With a workplace culture that values curiosity, development, and collaboration, you'll be encouraged to stretch your skills and achieve your professional goals. You’ll join a More ❯

systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents. Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN … LAN, WAN and Switches). Back up technologies, including cloud hosted services and on prem appliances. Experience working with Cloud hosted IT Services. Antivirus technologies Working knowledge of the ITIL framework. Desirable Skills ITIL Certified to Foundation Level Dell VxRail Able to speak any other language than English used in other Bodycote locations. Personal Qualities A high-energy More ❯

of IT Service Delivery best practices. At a technical level, an awareness of the following would be beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/… triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to learn and grow. DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the time you need to rest More ❯

to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. Industry Standards: ITIL certification is required. Ticketing System Proficiency: Experience with Jira Service Management or a similar ticketing system. Experience: Minimum 5 years of experience in software client support. Interested? Apply More ❯

Entra Cloud migrations Experience needed Minimum 5 years' experience in similar roles Experience of working in an SME environment with circa 1000+ users Experience working with and/or ITIL qualifications Hold industry relevant qualifications such as MCSE Outstanding problem solving and troubleshooting ability Cyber Essentials Plus experience ISO27001:2022 experience Windows server cloud migrations Hays Specialist Recruitment Limited More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

IT developments and strategy. Person Specification Qualifications & Education Educated to Bachelor's degree level in an IT or related subject or equivalent experience Evidence of ongoing professional development InterSystems Certification Tiani/2T Certified Associate Microsoft Certification ITIL Qualification Prince2 or Agile Qualification Knowledge & Experience Advanced knowledge and experience of HL7 versions including FHIR, XML, web services … GIT. Experience of producing and maintaining technical documentation. Advanced relational database design knowledge in a healthcare setting. In depth knowledge of SQL Server administration and database optimisation. Knowledge of ITIL, in particular Change Management and Release and Deployment Management. A well rounded understanding of healthcare informatics Disclosure and Barring Service Check This post is subject to the Rehabilitation of More ❯

skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to advance your IT More ❯

connectivity. Managing and monitoring hybrid cloud integrations and troubleshooting related incidents. Responding to and resolving incidents in a 24/7 wafer fabrication environment, adhering to strict SLAs and ITIL-based procedures. Contributing to continuous improvement initiatives by identifying automation or optimisation opportunities within the data centre. Collaborating with global teams across multiple time zones to ensure seamless handovers … . Ability to manage and coordinate with third-party vendors for the resolution of Severity-1 incidents. Experience liaising with IT security teams for vulnerability mitigation. Strong knowledge of ITIL processes; ideally ITIL-certified. Excellent communication, collaboration, and prioritisation skills. Eligibility to work in the United Kingdom without the need for visa sponsorship. Desirable skills: Familiarity with hybrid More ❯

and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset More ❯

define all Support SLAs and KPIs, ensuring efficient and effective processes within the team. The role requires hands-on experience with our helpdesk software, currently Freshdesk, and with Jira. ITIL certification and a proven track record of building and leading Support or Service Desk teams are essential. What you'll be doingto make a difference: Lead, mentor, and … closely with Partner Managers (CSMs) and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. Drive initiatives to build and scale the Support Team, ensuring the team structure and skills align with business growth. Produce regular reports and insights on support performance, customer … Effective collaboration with internal stakeholders, including Partner Managers (CSMs), Consultants and Project Management teams, leading to reduced issue escalation and improved product outcomes. Continuous improvement of support processes, leveraging ITIL principles and industry best practices. Efficient use of Freshdesk and Jira, ensuring accurate tracking, reporting, and cross-team communication. Reduction in the backlog of support tickets and ongoing management More ❯

through automation and AI, and implement it all directly with our customers. What you'll do This is an operational role, focusing on the Release Management function. Following common ITIL policies and procedures in support of release and change. You will ensure management of customer solutions aligns with operational support processes where possible. As well as adhering to agreed … in some out of hours working for co-ordinating releases on complex applications Who you are You will have: Strong customer and stakeholder management skills Knowledge and experience of ITIL best practices An ability to produce quality documentation Previous change or release management process operation and ownership Analytical and problem solving skills ITIL V3/V4 qualification in … Release Management preferable or other ITIL qualification A background in IT Services and (or) Telecoms Sector. Worried that you don't meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive More ❯

qualification) Desirable Skills & Qualifications Familiarity with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company strategy by maintaining and improving More ❯

services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Ability to contribute and steer resolution in major incident meetings More ❯

services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Ability to contribute and steer resolution in major incident meetings More ❯