6 of 6 Permanent IVR Jobs in the North of England

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

data, feedback, and customer needs, while ensuring content is kept accurate, up-to-date, and accessible for customers and colleagues. Bot, Chat, and IVR Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/… refine flows and improve customer experience and resolution accuracy. Benchmark competitor chatbots to identify best practices and opportunities for improvement. Ensure all bot and IVR flows are fully documented, including architecture and reasoning. Data, Insights & Continuous Improvement: Use article ratings, search behaviour, and performance data to refine content and self ...

rota basis. Main duties of the job Maintenance and support of physical and virtual telephony infrastructure servers and services Maintenance and support of IVR, call queues and contact centres Implementation of new IVR, call queues and contact centres Provide expertise to the implementation and ongoing support of systems and services … Working in a busy support environment Previous work experience in the NHS In-depth knowledge of Cisco Unified Communications Manager In-depth knowledge of IVR, call queues and contact centres Working with suppliers Advanced knowledge of Microsoft Office applications Person Specification Qualifications Essential Please click 'apply now' to view full ...