1 to 25 of 53 Permanent Incident Management Jobs in the North of England

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … on data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such More ❯

Do you have strong communication skills? Are you confident providing clear, precise advice to stakeholders? Then consider the role of Security & Incident Management Executive at Reed in Partnership! You must be based in the NorthEast for this position. This role requires you to travel, therefore you must have a valid UK driving license and access to your own … vehicle What is the role about? The Security & Incident Management Executive, reporting to the Deputy Head of IT & Security, support with all aspects of IT and security across the contract, comprising physical & information security, including: Act as a Security & Incident Management Executive (SIME) supporting the day-to-day SIM Team operations including Helpdesk duties, fraud packs … and supporting the audit and visit schedule. Act as helpdesk support to frontline test centre staff to resolve and monitor security & operational incidents. Assisting with administrating the fraud management process, assisting with managing fraud trackers, and reporting, remedial training and actions. Creating fraud incident packs & work with frontline staff to gather evidence to support fraud pack assembly, processing More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … will define the strategic roadmap for each practice, focusing on Incident reduction opportunities, Incident prevention via root cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of … an evolving service organisation. Key Details: Job Title: Major Incident Manager Location: Manchester Office Salary: Up to £40,000 (Dependent on Experience) Set up: Hybrid - 3 days in the office What's in it for you? Responsibility across major incidents that directly influence customer satisfaction Leadership and development opportunities to manage and mentor a growing team, shaping a team … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal More ❯

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical … and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience … about your career. Desired Skills and Experience FWA 5G FIBER NETWORKS * Proven experience in network engineering or operations leadership. * Strong knowledge of network technologies and security principles. * Skilled in incident management, change management, and vendor relationships. * Excellent communication and collaboration skills. * Ability to thrive under pressure and make sound decisions. Hays Specialist Recruitment Limited acts as an More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience … about your career. Desired Skills and Experience FWA 5G FIBER NETWORKS * Proven experience in network engineering or operations leadership. * Strong knowledge of network technologies and security principles. * Skilled in incident management, change management, and vendor relationships. * Excellent communication and collaboration skills. * Ability to thrive under pressure and make sound decisions. Hays Specialist Recruitment Limited acts as an More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … part of the team actively assisting in resolving issues as well as your leadership responsibilities. Key Responsibilities The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are available at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop … customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the More ❯

with the junior SRE to develop their practical experience and technical confidence. Partner with developers, data scientists, and business users to resolve technical issues. Automate & Optimise Contribute to configuration management and automation improvements. Identify and document standard operating procedures. Implement proactive monitoring measures to detect and prevent issues. Monitor & Troubleshoot Troubleshoot system issues using logs, monitoring tools, and a … methodical approach. Oversee and enhance system monitoring with Nagios, with a transition to Datadog. Incident Management Support incident management processes, including post-mortems and follow-up actions. Communicate outcomes with customers clearly and effectively. What We’re Looking For: Experience Proven experience in an SRE, DevOps, or Operations Engineering role. Strong working knowledge of AWS, Terraform More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

workload, and tasks are appropriately and fairly distributed throughout the team, with emphasis on making sure that staff are adequately skilled to respond and to monitor progression. Ensuring effective Incident Management is in place by monitoring against quality standards and checks. Identifying, escalating, and communicating in a timely manner high priority incidents, service requests, trends, and service issues … when dealing with demanding situations, taking ownership if required. Observe and influence the development of customer care skills within the team, leading by example and training as required. Line management of the team including day to day performance, conduct, and absence. Maintain a good personal awareness of industry standards and future developments. Promote good and efficient working practices in … organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (2016), Information Standards, Information Security, and compliance with NHS Information Governance. Ensure change management is applied within the Tier 2 team and follows implemented policies and procedures. Ensure all documentation relating to own area is complete and fit for purpose and all releases More ❯

develop automation to improve uptime, and refine observability to provide real-time insight into platform health. You'll also play a key role in performance testing, system tuning and incident management to ensure smooth operation during critical events. SITE RELIABILITY ENGINEER ESSENTIAL SKILLS At least 2 years' experience working as an SRE Deep understanding of system reliability, scalability … automation and debugging Hands-on experience with AWS or another major cloud platform Knowledge of Kubernetes, Terraform, and Infrastructure as Code Strong networking fundamentals and distributed systems knowledge Proven incident response and root cause analysis experience Excellent collaboration and communication skills TO BE CONSIDERED: Please either apply through this advert or emailing me directly via . For further information … conjunction with this vacancy only. KEY SKILLS SRE, Site Reliability Engineering, AWS, Kubernetes, Terraform, Grafana, Prometheus, OpenTelemetry, Go, .NET, Cloud Infrastructure, Observability, CI/CD, DevOps, Automation, Performance Tuning, Incident Management More ❯

develop automation to improve uptime, and refine observability to provide real-time insight into platform health. You'll also play a key role in performance testing, system tuning and incident management to ensure smooth operation during critical events. SITE RELIABILITY ENGINEER ESSENTIAL SKILLS At least 2 years' experience working as an SRE Deep understanding of system reliability, scalability … automation and debugging Hands-on experience with AWS or another major cloud platform Knowledge of Kubernetes, Terraform, and Infrastructure as Code Strong networking fundamentals and distributed systems knowledge Proven incident response and root cause analysis experience Excellent collaboration and communication skills TO BE CONSIDERED: Please either apply through this advert or emailing me directly via (url removed). For … conjunction with this vacancy only. KEY SKILLS SRE, Site Reliability Engineering, AWS, Kubernetes, Terraform, Grafana, Prometheus, OpenTelemetry, Go, .NET, Cloud Infrastructure, Observability, CI/CD, DevOps, Automation, Performance Tuning, Incident Management More ❯

Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows … verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

ensure optimal setup, configuration, maintenance, and security of both the development and production environments, ensuring that IT systems and infrastructures are reliable, scalable, and secure. Key Responsibilities Leadership Environment Management: Deployment & Automation: Performance & Scalability: Security & Compliance: Collaboration & Stakeholder Management: Documentation & Reporting: Incident Management & Problem Resolution: Capacity Planning: Escalate issues as appropriate. Manage assigned risks and issues. … communication skills, with the ability to collaborate across technical and non-technical teams. Preferred Qualifications : Experience with container orchestration platforms (e.g., Kubernetes). Familiarity with agile methodologies and project management tools (e.g., Jira, Confluence). More ❯

Monitoring and Observability, Developer Portal and Kubernetes (EKS) platforms. Architecture and Design : Architect and design scalable, reliable, and secure Platform solutions, ensuring they meet current and future needs. Platform Management : Lead the management and optimization of our AWS estate and Kubernetes clusters, ensuring high availability, performance, and efficient resource utilisation. Automation and CI/CD : Develop and maintain … automation scripts and CI/CD pipelines to streamline deployment processes, ensuring continuous integration and delivery. Monitoring and Incident Management : Implement comprehensive monitoring solutions and lead incident response efforts to maintain Platform product reliability and performance. Cross-Team Collaboration : Work closely with Product Engineering, Digital Workspace and InfoSec teams to ensure seamless integration and operation of Platform … Terragrunt, CloudFormation, or similar. Deep understanding of CI/CD tools and pipelines, such as GitLab CI, Github Actions, Jenkins or similar. Solid understanding of networking, security, and identity management within AWS and Kubernetes environments. Current or previous experience with a modern programming/scripting languages such as C#, Go, Python, TypeScript, or Java. Advanced scripting skills in languages More ❯

your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and … Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and … complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of Managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change … management processes within JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM’s asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security … GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related More ❯

conditions. Working closely with Product, Platform, and Engineering teams, you'll ensure resilience principles are built into design, change, and support processes. You'll also take ownership of major incident and crisis management, third-party assurance, and continuous improvement initiatives. The Skill Requirements: We're looking for candidates with a blend of the following: Proven experience in operational … resilience, business continuity, or risk management within a regulated or complex environment Strong understanding of resilience frameworks including critical service mapping, dependency identification, and impact tolerance setting Knowledge of incident management, crisis response, disaster recovery, and third-party risk Experience applying resilience principles within agile, product-led, or DevOps environments Excellent communication skills with the ability to More ❯