17 of 17 Permanent Incident Management Jobs in the North of England

problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

join the Digital Systems Team as a Applications and Interface Manager. The key role in providing the overall day to day and operational management of web applications and interfaces that the Team support. The role encompasses providing leadership on system interfaces, web applications and front end support. Ensuring systems … ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support/staff management/Interface experience is required for this post. Main duties of the job The Applications and Interface Manager leads a team of staff that ...

summary ARP includes the management of the current Airwave contract and also several replacement programmes Emergency Services Mobile Communications Programme (ESMCP) and also the implementation of two dependent programmes "Control Room Solution" and "Mobile Data Vehicle Solutions. We have an opportunity for a Central Service Analyst to join … Central Service Team. The successful candidate will be providing Supplier Management activities across key suppliers, throughout the life of the ARP service contract and any new future services. This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance Trusts ...

rigorous safety standards throughout their lifecycle, from design and development through to deployment and operational use. You will demonstrate a strong understanding of safety management principles, clinical risk management, and assurance methodologies. Your work will involve close collaboration with technical and clinical teams within NHS England, as well … clinical safety analyses using a broad selection of appropriate techniques. This can be found under key accountabilities in JD Facilitate and deliver Clinical Risk Management training. This can be found under key accountabilities in JD Develop relationships with suppliers and/or customers while planning and conducting clinical risk ...

stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery … Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends ...

Systems Engineer you will act as the vital link between operations, end users and backend development teams, ensuring system availability, performance optimisation and effective incident management across live environments. This Site Reliability Engineer/Systems Engineer role offers the chance to work with modern cloud technologies, containerisation, observability … your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Site Reliability Engineer/Systems Engineer include: Incident Triage and Ownership: Acting as first-line technical escalation for live production issues through to resolution or handover System Monitoring and Availability: Maintaining high ...

/technical, and to manage the solution to its conclusion Liaise with third parties and vendors to resolve incidents with root cause analysis Perform Incident Management & reporting on complex/large scale issues Assist with mentoring colleagues in line with escalation procedures Producing and updating technical documentation, conducting … environment To ensure that support work carried out outside of contractual obligations is captured and charged accurately and in a timely manner Work with management to identify efficiencies within the technical department and implement, including reducing incoming cases and streamlining processes Highlighting ticket trends to Senior Escalations Team/ ...

employee enquiries via phone, email, and in-person, troubleshooting hardware and software issues, and escalating more complex problems to the Senior IT Analyst. Incident Management: Log and track all incidents and service requests in the IT service management system, ensuring that all issues are resolved within agreed … employees and contribute to our team's success. The ideal candidate will have: Technical Aptitude: A good understanding of IT including; Helpdesk ticket Management, Networking, Windows 11, Office 365, Meraki, Paxton and asset management tools, Microsoft Azure, and Windows Server 2022/2025. Problem-Solving Skills: The ability ...

problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project ...

changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … customer relationships. You'll be someone with: Customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) Essential Proven Experience of Incident Management Systems (ServiceNow) Essential First Line level IT support experience preferably within a remote support position Knowledge of the operational and support aspects ...

involvement with strategic planning and leadership Shaping and owning our AWS infrastructure and reliability roadmap Defining and embedding SRE best practices, including monitoring, alerting, incident management, and capacity planning Establishing and evolving SLOs, SLIs, and error budgets in partnership with engineering teams Acting as a senior technical voice … architecture discussions and operational decision-making Supporting incident response and post-incident reviews, with a focus on long-term improvement Developing, mentoring, and empowering a high-performing engineering team Essential Skills & Experience Experience in a senior SRE, Infrastructure, or Platform leadership role Strong, practical experience operating production systems ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate ...

compliance with relevant legislation, regulatory requirements, and sector guidance. Work closely with senior leaders, service owners, and technical teams to ensure effective security monitoring, incident detection, response, and recovery. Provide oversight and assurance for third-party and supplier security risk management. Build strong working relationships across the institution … embed a culture of shared responsibility for data protection and cyber security. Lead LSSTs cyber incident management and business continuity arrangements, ensuring institutional preparedness. Provide expert guidance on incident response processes and support local response arrangements. Coordinate and lead the institutional response to significant cyber or information ...

container-based workloads Experience with Git-based workflows Scripting experience using Shell/Bash and/or PowerShell Familiarity with monitoring, alerting, and incident management practices Desirable Skills: Experience with GitOps tooling (Argo CD) Experience with Bamboo and Bitbucket Knowledge of Kafka, MongoDB, or PostgreSQL operations Experience operating ...

reviews for new systems and services. Evaluate technical controls and recommend improvements. Support the rollout of new security tools and technologies. Provide input into incident management and security metrics reporting. About You: 2+ years' experience in an security role. Strong understanding of risk assessment methodologies. Knowledge of frameworks … such as ISO 27001. Experience with vulnerability management and technical controls. Excellent problem-solving skills with strong attention to detail. Confident communicator with the ability to explain security concepts to non-technical stakeholders. This is more than just a security role, it's a chance to join a forward ...

support day-to-day operations in a secure, high-availability data centre. This is a hands-on, client-facing role focused on infrastructure support, incident response, and delivering services in line with SLAs. Responsibilities Provide operational support within the data centre Respond to incidents, changes, and service requests Deliver … suppliers Experience Experience in a live data centre or critical environment Good knowledge of server hardware and physical infrastructure Familiarity with ticketing systems and incident management Confident communication and client-facing skills Desirable Exposure to BMS, power, cooling, or UPS environments Basic networking or server technology knowledge Requirements ...