1 to 25 of 106 Permanent Incident Management Jobs in the North of England

Security Incident Management Analyst Contract | 3 Positions Available Location: Inverness or Preston (5 Days Onsite) Rate: £440 - £480 per day (Inside IR35 Contract Duration: 6 months Clearance Required: Active SC Clearance About the Opportunity A leading consultancy is seeking three experienced Security Incident Management Analysts … Working within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, you will play a key role in coordinating and governing security incident management activities across multiple service providers. This position focuses on ensuring incidents are effectively tracked, reported, escalated, and evidenced throughout their lifecycle, while ...

operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat … fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training.Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding ...

resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

into the products, content and services millions of people love. And we do it all right here at Sky. Team overview The Sky Group Incident Management team sits at the heart of service reliability, leading the coordination and resolution of major technology incidents across Sky Group. The team … leadership teams and external partners during high-pressure situations, ensuring incidents are managed consistently, communications remain clear, and business priorities are understood throughout the incident lifecycle.Beyond managing live incidents, the team plays a significant role in continual service improvement. Group Incident Managers analyse incident trends, identify opportunities ...

diverse workstreams, adapting agile methodologies to fit project needs and coaching teams on best practices.You will manage team finances with precision, including forecasting, budget management (for both clients and Deloitte), and navigating consulting nuances such as schemes of work and benefits realisation.You will lead and inspire cross-functional teams … reporting requirements in line with laws, client policies, Deloitte standards, and programme expectations.You will manage risks comprehensively, including proactive identification, mitigation strategies, and effective incident management and resolution.You will oversee the full project lifecycle, from inception through to transition and closure (of teams, projects, capabilities, and processes), enacting ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you'll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

implementing automated workflows and solutions within ITSM and ITOM environments.The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements.It is a hands-on, execution-focused role. Success is demonstrated through improved operational … performance across the organisation.Key Job Responsibilities and DutiesAnalyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation.Documents current and future state service processes, collaborating with service teams ...

Incident Management Analyst (Entry Level) Hybrid working - 2 days per week in Harrogate. Paying £26,000 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting … play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality ...

backed schemes including Tax-Free Childcare, Help to Save, Court Funds Office and Help to Buy. Be at the centre of decision-making – Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career – Develop expertise … incident management, stakeholder engagement, service improvement and data analytics, with opportunities to influence strategic decisions and progress into senior service management and leadership roles.Role PurposeThe Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account ...

wide organisation supporting 3,000+ users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. What you'll be doing Leading, developing and motivating … Service Desk and Service Operations team, building a positive, accountable and customer-focused culture Owning ITIL Service Management practices across Incident, Problem, Change, Request, Asset and Configuration Management Driving Major Incident Management, coordination, communication, escalation and rapid service restoration Championing continual service improvement through automation ...

automation and observability as a natural part of how you build. Lead on testing strategies and uphold security standards day to day. Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. What We're Looking For Experience of some … habit of documenting decisions and sharing knowledge across the team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Incident management experience or familiarity with on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder … activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary team, providing leadership, people management ...

working in the Cyber Response Services (CRS) Team within our Advisory practice.Your specific focus will be in the domain of reactive digital forensics and incident response (DFIR) acting as a junior case manager on smaller cases, or part of a team (reporting to a case manager or senior case … through a range of security certifications.In this role we are looking for a person who can demonstrate an emerging strong technical background, experience in incident response and digital forensics and is looking to grow into an incident response manger role as part of a growing team. You will ...

agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement. Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings. Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure … take notes Internal Company Contacts: IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOC External Company Contacts: Thales customers, Technology Vendors, External Suppliers Person Specification Qualifications and Training: Bachelor ...

Model & Ways of Working**: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery.* **Reliability Measures (SLIs/SLOs) & Error Budgets**: Establish service measures and targets (SLIs/SLOs … Insight:** Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making.* **Incident Excellence & Continuous Learning:** Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident ...

strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Operational Resilience & Vendor Management SpecialistWe are looking for an Operational Resilience & Vendor Management Specialist to join our team in our Manchester Office on a full-time basis with hybrid … Risk Governance Specialist will play an important role in supporting the continued development, operation and enhancement of the Operational Resilience and Third Party Vendor Management frameworks across GSI4, supporting MRSG, MRSL, MRSI UK and MRRSI. This is a varied and visible role within a small, dynamic Operations Management ...

similar operational environment.Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms.Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures.Excellent problem-solving and analytical skills with the ability to correlate multiple data points to identify … paced, high-pressure environment while handling multiple simultaneous tasks and priorities.Understanding of cloud-based technologies, microservices architectures, and distributed systems.Familiarity with ITIL processes, particularly Incident Management and Event Management.Previous experience in gaming, sports betting, or digital entertainment industries is preferred.Understanding of technical infrastructure including networking, APIs, databases ...

similar operational environment. Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms. Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures. Excellent problem-solving and analytical skills with the ability to correlate multiple data … pressure environment while handling multiple simultaneous tasks and priorities. Understanding of cloud-based technologies, microservices architectures, and distributed systems. Familiarity with ITIL processes, particularly Incident Management and Event Management. Previous experience in gaming, sports betting, or digital entertainment industries is preferred. Understanding of technical infrastructure including networking, APIs ...

technical and architectural guidance across products and services Take ownership of services in production, including application health, performance and reliability Lead and support technical incident management , including root-cause analysis and postmortems Drive continuous improvement across engineering processes, systems and ways of working Support recruitment and headcount planning … Experience with software architecture and system design Proven experience leading and developing engineering teams Strong understanding of production systems and service ownership Experience with incident management, reliability and operational practices Excellent stakeholder management and communication skills Comfortable managing priorities, roadmaps, deadlines and competing demands Strong problem-solving ...

DescriptionPurpose of the roleTo apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. AccountabilitiesAvailability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.Resolution, analysis and response … Drive – the operating manual for how we behave. Join Barclays as an Oracle Site Reliability Engineer, where you'll leverage automation, engineering excellence, and incident management best practices to ensure our critical systems remain resilient, available, and ready to support millions of customers every day.To be successful ...

DescriptionPurpose of the roleTo apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. AccountabilitiesAvailability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response … Drive – the operating manual for how we behave. Join Barclays as an Oracle Site Reliability Engineer, where you'll leverage automation, engineering excellence, and incident management best practices to ensure our critical systems remain resilient, available, and ready to support millions of customers every day. To be successful ...

Data Protection Officer | Manchester Monex specialises in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether … assurance. Key Responsibilities & Accountabilities Act as the appointed Data Protection Officer for relevant Monex entities, maintaining independence, professional judgement and direct access to senior management where required. Provide expert advice on UK GDPR, EU GDPR, the UK Data Protection Act 2018, PECR, Spanish LOPDGDD requirements, Dutch privacy requirements, Canadian ...

ability to operate within established processes and procedures.Office attendance – 5 days per weekEssential RESPONSIBILITIES and ACCOUNTABILITIESResponsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staffIdentify, solve, and prevent the reoccurrence of technical problems affecting … following end user support functions:Physical and virtual desktop environments (Citrix preferred)Telephone systems (RingCentral preferred)Remote desktop accessMobile end points (IOS environment)Incident management/Understanding of SLAsIT Equipment moves and setups within the business (Desk moves, office setups and decommissions)Windows 11Active Directory (Basic knowledge & Awareness ...

complex technical issues. Deliver infrastructure upgrades, enhancements and growth initiatives. Manage relationships with internal stakeholders, vendors and technology partners. Ensure adherence to change management, incident management and operational processes. Support capacity planning, platform resilience, patching and service improvement activities. Contribute to strategic network architecture and future technology ...