4 of 4 Permanent Journey Map Jobs in the North of England

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

partners and operational teams to create project timelines, milestones, and communication plans. Agile and Design Thinking: Apply agile methodologies, design thinking, and user journey mapping to drive innovation and manage projects. Data Analysis: Analyse data and trends to design innovative strategies for operational efficiency. Implementation: Translate business challenges ...

through feedback and user behaviour What we're looking for Essential: Experience designing digital products with a strong user-centred approach Proven ability to map and optimise end-to-end customer journeys Experience working within agile product and technology teams Portfolio demonstrating UX design, problem-solving and customer-focused … outcomes Strong understanding of UX, interaction design and information architecture Proficiency in creating user flows, wireframes, prototypes and journey maps Experience with modern design tools, particularly Figma Knowledge of accessibility and inclusive design principles Ability to use customer insight and data to inform design decisions Strong communication ...

strategies using customer behaviour and lifecycle data * Own campaign performance, using A B testing and analytics to drive continuous improvement * Identify new customer journey opportunities and make strategic recommendations * Champion CRM best practice across internal stakeholders and wider business teams * Support onboarding of new business units and align … consumer * Expertise in email marketing with exposure to additional channels including SMS, direct mail, and digital * Deep understanding of segmentation, targeting, and customer journey mapping * Hands on experience with CRM and marketing automation platforms such as Salesforce, HubSpot, Blaze or similar * Data driven mindset with experience in testing ...