18 of 18 Permanent Journey Map Jobs in the North of England

Ability to clearly articulate design concepts, strategies, and decisions to diverse audiences, including senior stakeholders Proficiency in service design methods, including user research, journey mapping, service blueprints, prototyping, and workshop facilitation Excellent communication skills, including the ability to synthesise content into concise summaries This post requires a DBS More ❯

InDesign) Advanced proficiency in Figma Strong understanding of UX principles and how to apply them across digital touchpoints Familiarity with flowchart and user journey mapping tools like Lucidchart Confident communicator with strong written and verbal skills Proficiency with project management tools and professional ICT platforms A portfolio that More ❯

InDesign) Advanced proficiency in Figma Strong understanding of UX principles and how to apply them across digital touchpoints Familiarity with flowchart and user journey mapping tools like Lucidchart Confident communicator with strong written and verbal skills Proficiency with project management tools and professional ICT platforms A portfolio that More ❯

languages are a plus. • Experience – Prior experience working with CRM platforms (Zoho CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech More ❯

languages are a plus. • Experience – Prior experience working with CRM platforms (Zoho CRM preferred), including user training, support, and reporting. Familiarity with customer journey mapping and data quality analysis is advantageous. • Skills – Strong interpersonal and stakeholder management skills; confident presenting to groups and working across diverse teams. • Tech More ❯

and performance metrics. • Marketing Knowledge: ◦ Experience with inbound marketing strategies, email marketing, social media, customer lifecycle campaigns, and ◦ Understanding of customer segmentation, customer journey mapping, and retention strategies. • Analytical Skills: ◦ Strong analytical and problem-solving skills with the ability to derive insights from data to inform decisions and More ❯

and performance metrics. • Marketing Knowledge: ◦ Experience with inbound marketing strategies, email marketing, social media, customer lifecycle campaigns, and ◦ Understanding of customer segmentation, customer journey mapping, and retention strategies. • Analytical Skills: ◦ Strong analytical and problem-solving skills with the ability to derive insights from data to inform decisions and More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journey mapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯

UX across several high-visibility product areas (youll be the go-to person). Working across the full UX spectrum from discovery and journey mapping to UI design, prototyping, and handoff. Helping drive clarity in delivery: identifying problems, validating ideas, and pushing back where requirements are vague. Running … the company transitions to fully in-house development. What Were Looking For: A strong generalist UX skill set: discovery, research (qual and quant), journey mapping, service blueprints, UI design, Figma, and design systems. Experience owning full product areas not just delivering screens but driving direction. A proactive mindset More ❯

across several high-visibility product areas (you’ll be the go-to person). Working across the full UX spectrum — from discovery and journey mapping to UI design, prototyping, and handoff. Helping drive clarity in delivery: identifying problems, validating ideas, and pushing back where requirements are vague. Running … company transitions to fully in-house development. What We’re Looking For: A strong generalist UX skill set: discovery, research (qual and quant), journey mapping, service blueprints, UI design, Figma, and design systems. Experience owning full product areas — not just delivering screens but driving direction. A proactive mindset More ❯

addition to Project, Change, and Product Management services. Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … leading on cross-government content projects. You will take responsibility for content quality, managing small teams and mentor content colleagues. You will write and map user stories, as well as reviewing the work of others to assure quality. You will engage with and contribute to our active and supportive … strategies and content plans to support end-to-end journeys. designing accessible and usable content for online guidance or transactions within style guidelines. journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. convincing stakeholders at various levels that user needs and More ❯

addition to Project, Change, and Product Management services. Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … leading on cross-government content projects. You will take responsibility for content quality, managing small teams and mentor content colleagues. You will write and map user stories, as well as reviewing the work of others to assure quality. You will engage with and contribute to our active and supportive … strategies and content plans to support end-to-end journeys. designing accessible and usable content for online guidance or transactions within style guidelines. journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. convincing stakeholders at various levels that user needs and More ❯

addition to Project, Change, and Product Management services. Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … leading on cross-government content projects. You will take responsibility for content quality, managing small teams and mentor content colleagues. You will write and map user stories, as well as reviewing the work of others to assure quality. You will engage with and contribute to our active and supportive … strategies and content plans to support end-to-end journeys. designing accessible and usable content for online guidance or transactions within style guidelines. journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. convincing stakeholders at various levels that user needs and More ❯

addition to Project, Change, and Product Management services. Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … leading on cross-government content projects. You will take responsibility for content quality, managing small teams and mentor content colleagues. You will write and map user stories, as well as reviewing the work of others to assure quality. You will engage with and contribute to our active and supportive … strategies and content plans to support end-to-end journeys. designing accessible and usable content for online guidance or transactions within style guidelines. journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. convincing stakeholders at various levels that user needs and More ❯

addition to Project, Change, and Product Management services Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … content design community in HMRC and across government. Person specification As a Content Designer, you will: line manage, support and mentor Junior Content Designers. map user journeys and processes. use best practice, data and research to design and iterate usable and accessible content. feed into content strategies for portfolios … feedback on work. demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines. experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. an ability to use metrics and user feedback to More ❯

to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage multi-channel campaigns, including digital, social media, email, and content marketing, to generate leads and … reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms … media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A More ❯