10 of 10 Permanent Journey Map Jobs in the North of England

deliver intuitive and effective user experiences. Use insights from user research and analytics to identify pain points and improve service design. Create user journey maps, sitemaps, navigation structures, and annotated wireframes . Support usability testing alongside user researchers. Facilitate workshops with internal teams and client stakeholders. Collaborate with ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

must-haves" for this role, not least that you will need to be a specialised Service Designer, with deep expertise in Design Research, Journey mapping, and Service Blueprinting, but you will also need: ∙ To be a commutable distance to Sheffield (you will be here twice per week). ...

analysis for each phase. Roadmap Management: Define and execute the roadmap for the Atlas Storefront, focusing on product-specific experiences, customer ecommerce journey mapping, and lead-form integration. Backlog & Execution: Act as the Product interface for an engineering team to deliver high-quality eCommerce functionality. Subscription & Growth: Develop ...

users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

Provide insight into whether marketing focus is aligned with commercial strategy (e.g. Food vs Health and Safety vs software) 3. Customer Journey Map and define key buying and decision-making touchpoints throughout the standard 3-year contract term to understand where and how customers re-engage commercially. ...

service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define scope from … operational teams. Support the evolution of service design capability and ways of working across the organisation. Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders. What Youll Bring A strong foundation in UX design, with clear progression into service design. Experience designing ...

friction points and growth opportunities. Design and implement A/B and multivariate testing strategies to evaluate improvements across digital platforms. Develop wireframes, journey maps and UX concepts to support the implementation of improved user experiences. Work collaboratively with marketing, ecommerce and development teams to ensure a consistent … Conversion Rate Optimisation (CRO) and User Experience (UX) within an ecommerce environment. Strong understanding of UX design principles, usability best practices and customer journey optimisation. Hands-on experience with A/B testing methodologies and optimisation tools. Ability to interpret complex data sets and translate insights into actionable ...

line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journey mapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journey ...