9 of 9 Permanent Journey Map Jobs in the North of England

real problem solving, not just visual polish Solid grounding in UX, interaction design and information architecture Confidence building user flows, wireframes, prototypes and journey maps Strong Figma skills An understanding of accessibility and inclusive design Comfort using data and customer insight to guide design decisions Strong communication skills ...

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...

experience in a Process-focused Analyst position. Business Process Improvement Business Process mapping Change management and implementation End-to-end change delivery Customer journey mapping. Requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Relevant professional certifications would be desirable Experience of working within ...

efficiencies. Extensive experience in a business analyst or process analyst role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

right car finance through digital journeys supported by expert teams and strong partner relationships. Our Customer team focuses on improving the application journey, Members' Area, and wider customer experience so we can make car finance simpler, faster, and better for customers. You'll join our Customer team … solving, size the opportunity, and define clear, testable changes. You'll work closely with Product, Technology, Operations, Compliance, and Customer teams to explore problems, map journeys, facilitate workshops, and turn insight into well-defined product improvements. SQL, product analytics, journey mapping, wireframing, and experimentation will ...

levels. Produce high-quality business requirements, user stories, process maps and functional specifications. Model current and future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process … solutions . Experience applying AI to business process improvement, automation or customer engagement activities. CRM integration, data migration and data quality experience. Customer journey mapping and customer experience transformation expertise. Experience using Azure DevOps, Jira or similar delivery tools. What's on Offer? Opportunity to work on high ...

/ML where feasible; design for scale and controlled adoption. Product Mindset: Measure outcomes, simplify processes, and scale solutions. Design Thinking & Agile: Journey mapping, iterative delivery, and experimentation. Data & Analytics: Data mining, visualization, and storytelling to drive decisions. Essential 10+ years in platform strategy, product/transformation … Company Better, Power our Culture. 30/60/90 Onboarding Guide 30 days: Baseline current‐state metrics, risks, and dependencies; establish stakeholder map and governance cadence. 60 days: Propose target‐state hypotheses, initial KPI framework, and prioritized opportunities (including AI/ML pilots); align OKRs. 90 days: Finalize ...

design improvements Communicate confidently with multidisciplinary teams and senior stakeholders Lead collaborative workshops to align teams and drive service innovation Create service blueprints, journey maps, and design artefacts to solve complex problems Use research, insight, and data to iterate designs and improve service outcomes About The Candidate … principles Ability to advocate for user-centred design and influence stakeholders at all levels Experience working with design systems, service blueprints, and journey mapping Confidence working within Agile environments and multidisciplinary teams Ability to use evidence and insight to inform decisions and validate design hypotheses What ...

Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Senior Business Analyst , you'll have … understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding ...