Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Interaction - York
Customer Journey Manager Salary up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: Define and shape the customer journey strategy across all touch points, platforms … and systems Create a seamless and consistent customer journey at every stage and touchpoint of the customer lifecycle. Own, monitor and measure the end-to-end customer proposition, experience and performance of our customer journey Understand the customer's needs, preferences, and behaviours, and using this … information, improve the customer experience and drive customer loyalty and satisfaction. Main Responsibilities: Develop comprehensive customer journey maps to understand and document the end-to-end customer experience Identify key touch points and moments of truth throughout the customer lifecycle Responsible for the end-to-end customer journeymore »
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer JourneyMapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer … Skills & Experience: Previous experience working in a CX Manager role, leading on customer experience initiatives Understanding of contact centre operations and other customer journey touch points Strong analytical skills and the ability to translate data into actionable strategies Ability to collaborate and work in partnership across teams and more »
Manchester Area, United Kingdom Hybrid / WFH Options
Havas Lynx
of brand and business experience strategy. You will have had first hand experience of both experience development (in terms of upstream activities like journeymapping) as well as in delivery of outstanding tactical concepts that meet an experiential need. You will be a true champion of insight-led … be able to advocate for how they will succeed in their category from an experiential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling … be able to advocate for how they will succeed in their category from an experiential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling more »