16 of 16 Permanent Knowledge Management Jobs in the North of England

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

Job Title: Quality & Knowledge Lead Location: Hybrid – 3 days per week on-site in Newcastle Upon Tyne Salary: Up to £46k per annum Overview We’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is instrumental in … improving the quality of IT support processes and maintaining a robust, accessible knowledge base for the wider organisation. You’ll work at the intersection of ticket assurance, knowledge management, and continuous service improvement—helping to enhance the overall user experience and IT service performance. Key Responsibilities Ticket … metrics such as resolution time, first-call resolution rate, and customer satisfaction. Ensure consistent application of escalation protocols for high-priority or unresolved tickets. Knowledge Management Develop and maintain a centralised IT knowledge base covering key processes, FAQs, and best practices. Ensure that documentation is accessible, up More ❯

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services … availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that may be problems to … and delivery of the company's business and services in conjunction with the product development function. Design • Consulted on the design of the service management processes that the SMRE are accountable for. • Consulted on the design of business processes for existing and new products, ensuring alignment with MA process More ❯

range of IT Infrastructure, including On-premises infrastructure, Private and Public cloud environments (Azure), voice and data networks, supporting the DDAT Strategy through implementation, management, and ongoing support. You will leverage your technical and business knowledge, along with coordination skills, to manage daily operational activities and relationships between … technical designs and providing business with assurance on supplier proposals. Supporting a wide range of ICT services including telecoms, data networks, and server infrastructure. Knowledge of infrastructure services like Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Managing stakeholder relationships effectively. Supporting and troubleshooting complex ICT solutions. Knowledge … key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring, patching, and documentation. Staff Management Recruiting, training, mentoring, and coaching team members. Managing work allocation, appraisals, and development plans. Knowledge Management Researching industry trends and informing ICT More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … rigorous transformation program whereby the platform-as-a-service (PaaS) provider ServiceNow has been implemented along with a suite of processes, policies and performance management reporting which still needs to be fully embedded and further optimised. The successful candidate will be responsible for administrating the ServiceNow platform for these … that enables managers to optimise the performance of their retrospective teams as well as the service we offer internally and to customers. ServiceNow systems management administer the system, identify opportunities to further automate process flows, gather requirements for system development, work with a third party service provider to develop More ❯

an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution … RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service … issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery issues. Work with sales teams to identify growth opportunities within existing accounts. TECHNOLOGY & TOOL MANAGEMENT Oversee the use and administration of service desk tools More ❯

and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well … clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation … to drive efficiency improvements. Mentor, coach, and develop Tier 2 engineers providing training and career growth opportunities. Conduct regular performance reviews, training sessions, and knowledge-sharing initiatives. Foster a collaborative and high-performance culture within the service desk team. Act as a key liaison between Service Desk and Business More ❯

an Application Support Developer ! You'll join a forward-thinking, supportive, and driven team, carrying out second-line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team is a key contributor to IT Service and is responsible for technical escalations within Evri. We … with the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and 'shift left' activities within the L2 support team to continually improve our support quality Candidate … degree or equivalent qualifications (desirable but not essential) A desire to take ownership of your own learning and development, with a keen interest in knowledge acquisition and understanding details Previous experience in an IT Support role (desirable) Proficient in SQL scripting Experience supporting cloud-based IT systems At Evri More ❯

an Application Support Developer! You'll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. We … the smooth transition of new features and applications into Production and IT Service Contribute to the evolution of the products and services through Problem Management and Service Improvement activities Perform Knowledge Transfer and ‘shift left' into and out of the L2 team to continually improve our level of … degree or equivalent qualifications are desirable but not essential. A desire to take ownership of your own learning and development, you're hungry for knowledge and always keen to ask questions and understand the details. Previous experience in an IT Support role is desirable Proficient in SQL scripting Previous More ❯

take the lead in ensuring it delivers full valuesupporting process consistency, continuous improvement, and performance transparency across the operations function. Key Responsibilities ServiceNow Platform Management: Administer the system, identify opportunities to automate workflows, gather functional requirements, and coordinate system changes with third-party providers. System Optimisation: Lead ongoing improvements … KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build … and platform customisation. Solid understanding of service operations processes and how to map them into digital workflows. Financial acumen, with experience in budgeting, resource management, and business performance tracking. Comfortable with CRM, CSM, and related enterprise platforms. Benefits: Performance-based bonus Salary sacrifice pension scheme Private medical insurance (single More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯

all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with third-party technical support teams when necessary. Document working procedures and … store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9. Experience with Bash scripting and associated tools such as More ❯

ensure consistency, selection of appropriate technology and efficient use of resources. Actively contribute to professional development within the Developer community, including career progression, performance management and mentoring. Work autonomously to manage your workload, including delivering continuous improvement, project related deadlines, operational tasks, budget spending and resourcing estimates. Participate in … on development needs and deviations from standards. 9. Lead the Developer Community of Practice, being accountable for developers aligned to your designated technical specialisms.Knowledge management 10. Take an active, lead role in your professional development. Keep up to date with the latest technologies and software development standards and best … your area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures. Relationship management 14. Foster relationships and partnership, to identify and deliver value to the organisation. 15. Collaborate across multiple disciplines to achieve strategic aims, ensuring consistent More ❯