and software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and 2nd line support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage … up, desk-side, phone, chat, self-service). Consistent service quality across diverse technologies and end-user environments. What You’ll Bring: Essential Skills Solid experience supporting Windows, Mac, iOS, and Android platforms. Strong grasp of Office 365 , Teams , and business-critical applications. Excellent communication skills – both technical and user-facing. A proactive, customer-first mindset with great More ❯
GENERAL DUTIES & RESPONSIBILITIES: Methods, materials, tools and equipment used in troubleshooting the computing environment. Principles and practices of training program development and presentation. Principles and practices of PC & Mac operation, maintenance and repair. Principles and techniques used in interacting with troubleshooting skills for PC & Mac users Principles and practices of information systems as applied to a … ABILITIES: Excellent verbal and written communication skills Experience with handheld scanners, label printers, and other ruggedized equipment a plus. Experience in troubleshooting model issues Strong knowledge of Macintosh OS, Windows OS and MS Office products Strong troubleshooting skills Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management More ❯
IT Service Desk Technician – Cheshire - £32k On behalf of our industry-leading client based near Wilmslow, Cheshire, we are recruiting for an IT Service Desk Technician. As IT Service Desk Technician, you will maintain and enhance the day-to-day More ❯
