1 to 25 of 54 Permanent Performance Management Jobs in the North of England

business consulting and capability building. Required Skills Strong SAP SuccessFactors consulting background Experience across Employee Central (EC) and SuccessFactors modules such as: EC Time Management/Time Off Performance Management (PMGM) Learning Management (LMS) Compensation Certification in at least 2 SuccessFactors modules such … Time Management, ONB, RCM, LMS, PMGM or Compensation. Strong hands-on SAP SuccessFactors configuration End-to-end understanding of SuccessFactors Solution Architecture At least 1 full lifecycle SuccessFactors implementation Strong experience with requirements gathering, solution design, configuration, testing, migration and go-live Excellent communication and stakeholder management skills ...

directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels … drives process adherence, and ensures consistent delivery of high-quality services across the service ecosystem. The role is responsible for monitoring and reporting on performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management ...

cyber security, information governance, digital services and emerging technologies • experience of managing substantial budgets, resources and multi-disciplinary teams • exceptional communication, influencing and stakeholder management skills • the ability to inspire innovation, build partnerships and deliver measurable improvements in services and outcomes • the vision and credibility to operate confidently … programme governance, effective benefits realisation, stakeholder engagement and delivery of strategic outcomes. Support the development of a consistent corporate approach to programme and project management and ensure digital and innovation transformation activity is prioritised against organisational objectives and resources. Lead the integration of digital solutions, data, customer insight ...

Jacobs employee but may also include periods of time working with both Network Rail (the client Jacobs works alongside as part of the Programme Management Organisation) and a number of employees from other rail businesses which form Alliances and make up the Programme Delivery Organisations. Jacobs is ever evolving … individual. Examples of previous roles are provided below. What could be your role be on TRU? Role - RSI - Assistant Project Manager: The Contract Management Team are a client facing team responsible for engaging with the client (Network Rail) and liaising with both them and the Jacobs Teams to ensure ...

position is based in Barnsley Council and involves shaping data‐led decision making, leading BI projects, developing visualisations and supporting strategic and operational performance management. Key Responsibilities Lead projects with data developers and analysts to extract, integrate and analyse complex data from multiple systems using advanced SQL. Provide advice … senior leaders on strategic and operational performance management, identifying performance insights to inform business decisions and drive improvement. Collaborate with stakeholders to understand requirements, deliver complex work, gather insights and support new mechanisms to assess impact and measure performance. Develop and present data visualisations and dashboards using ...

manages operational delivery, development activities, service improvements and programme work, ensuring resources, priorities and risks are effectively balanced. This includes initiatives such as workforce management (WFM) development, channel shift and call reduction programmes, telephony modernisation and customer service enhancements. Key Responsibilities Manage the specialist team responsible for the support … development and continuous improvement of the Council's Mobile Device Service, Corporate Telephone platform Storm and associated digital services. Oversee the development pipeline, platform performance, support arrangements, risks, dependencies and future service requirements. Plan, prioritise and allocate resources across support, development, transformation and continuous improvement activities. Work collaboratively with ...

public services. The role The postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow … specialist team responsible for the support, development and continuous improvement of the CRM platform and associated digital services. Oversee the development pipeline, platform performance, support arrangements, risks, dependencies and future service requirements. Plan, prioritise and allocate resources across support, development, transformation and continuous improvement activities. Work collaboratively with other ...

Manchester £40-42,000 + Benefits SIAM Capacity Analyst - you will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. Experience Experience in Capacity Management, Service Management, or Service Performance within complex IT environments. Strong understanding … SIAM principles and managing services across multiple suppliers. Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities. Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders. Strong understanding of ITSM practices, particularly Capacity, Incident ...

Software Development Manager to join our engineering department and lead the team responsible for our customer-facing products. In this role, you’ll drive performance, support personal development, and foster a culture of innovation within a dynamic, fast-paced environment. Key Responsibilities Performance Management Set clear, measurable … sustainable long-term engineering performance. Provide regular, constructive feedback and coaching to help developers overcome challenges and achieve their objectives. Implement and improve transparent performance management processes to encourage accountability across teams. People Management Lead and line manage a section of the engineering department, focusing on both ...

retention, revenue protection, and commercial growth across the Small Business customer base. This is a hands-on leadership role, requiring regular observations, coaching, and performance management to build a high-performing team that keeps customers with Sage. Through a consultative and value-led approach, the Team Manager will … generating qualified sales opportunities, and identifying migration, upsell, cross-sell, and expansion opportunities that support Sage's growth and cloud strategy. Using customer insight, performance data, and strong commercial leadership, the Team Manager will motivate and inspire their team to deliver outstanding customer outcomes and business results while ensuring ...

responsible for driving new business revenue, coaching BDMs to success, and building a winning sales culture. If you're someone who thrives on performance, enjoys developing people, and knows how to turn pipeline into results, this role offers the chance to make a real impact. You'll be joining … exceptional careers. Key Responsibilities Lead, motivate and develop a high performing team of Business Development Managers focused on winning new SME clients Drive team performance against new business revenue targets Coach and support BDMs through the full sales cycle: prospecting, discovery, pitching and closing Run regular sales training, call ...

Support Managerlocations: Leedstime type: Full timeposted on: Posted Todayjob requisition id: JR-019317**Who We Are**is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy … market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.**The Role** As the Team Manager for our Technical Customer Support team, you will play a vital ...

including cloudplatforms, networks, storage, operating systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

Responsibilities: Lead, mentor, and develop a team of sales professionals to achieve and revenue and growth objectives. Establish and manage to clear goals, performance metrics, to foster a high-performance culture. Provide strategic guidance in deal structuring, customer engagement, and contract negotiations. Promote a collaborative and results-oriented … with senior government stakeholders, procurement officials, and key decision-makers. Leverage partnerships with technology vendors and industry associations to strengthen market positioning. Financial & Business Performance Management: Assume responsibility for meeting revenue, margin, and pipeline targets. Deliver precise sales forecasts, pipeline analyses, and financial performance reports. Ensure effective ...

Responsibilities: Lead, mentor, and develop a team of sales professionals to achieve and revenue and growth objectives. Establish and manage to clear goals, performance metrics, to foster a high-performance culture. Provide strategic guidance in deal structuring, customer engagement, and contract negotiations. Promote a collaborative and results-oriented … with senior government stakeholders, procurement officials, and key decision-makers. Leverage partnerships with technology vendors and industry associations to strengthen market positioning. Financial & Business Performance Management: Assume responsibility for meeting revenue, margin, and pipeline targets. Deliver precise sales forecasts, pipeline analyses, and financial performance reports. Ensure effective ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … based at any National Highways office location across the UK, with some travel to attend team meetings. Responsible for the operational performance of one or more roadside technology types. For this role it will primarily be Speed Enforcements (HADECs). Analysing the performance, controlling the risks ...

role manages a team of ~8-10 people (including 1 IC contractor) and is responsible for setting clear direction, fostering a collaborative and high-performance culture, encouraging professional development and growth, and promoting a positive and inclusive work environment. Key Job Responsibilities and Duties : Your day to day will … focus on leading your team to drive and deliver cross department initiatives that span infrastructure tooling and platform development to supporting onboarding and change management initiatives. Manage the Technical Program Management Team. Set clear direction for the team, translating department and portfolio priorities into practical programs, objectives, roles ...

looking for an experienced Service Desk Manager to take ownership of a busy Service Desk operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. The Role Lead, manage and develop a team of 10 Service Desk Engineers across 1st, 2nd and 3rd Line … Service Desk operations, ticket queues, escalations and resource management. Drive SLA compliance, KPIs, CSAT and overall service performance. Conduct 1:1s, performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident ...

looking for an experienced Service Desk Manager to take ownership of a busy Service Desk operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. This is a hands-on leadership role requiring someone who can bring structure, accountability and high standards … Service Desk operations, ticket queues, escalations and resource management. Drive SLA compliance, KPIs, CSAT and overall service performance. Conduct 1:1s, performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident ...

standard onboarding process Professional Services Shaping the Professional Services offering from day one, including hands-on delivery and resourcing of Professional Services Project Management Maintaining strong project control and communication across every engagement Building the governance, stakeholder communication and commercial disciplines needed to deliver larger, more complex projects … house sessions Developing new value-added services. For example, managed services, optimisation and ongoing consultancy – to deepen customer relationships and grow revenue Performance Monitoring and Reporting Achieving expected resource utilisation (target 70%), forward diary planning and order book outstanding Service level adherence including response times, quality metrics and retention ...

approximately 67 engineers, working primarily with React Native. This is a hands-on leadership role, with approximately 70% of the focus on people management, team leadership and delivery, and 30% remaining technically hands-on. You will be responsible for building and developing a high-performing engineering team, supporting technical … effective engineering teams, supporting recruitment, onboarding and team structure. Provide coaching, mentoring, regular feedback and career development support to engineers. Take ownership of team performance, engagement and ways of working. Work closely with engineering, product and delivery stakeholders to plan and prioritise technical delivery. Provide technical leadership across React ...

software engineering team of approximately 67 Java & React engineers. This is a hands-on leadership role, with approximately 70% of the focus on people management, team leadership and delivery, and 30% remaining technically hands-on. You will be responsible for building and developing a high-performing engineering team, supporting … effective engineering teams, supporting recruitment, onboarding and team structure. Provide coaching, mentoring, regular feedback and career development support to engineers. Take ownership of team performance, engagement and ways of working. Work closely with engineering, product and delivery stakeholders to plan and prioritise technical delivery. Provide technical leadership across Java ...

business by leading and developing this growth CoE (consisting of modern data platform and lakehouse, data engineering and integration, data governance, quality and lifecycle management, analytics and business intelligence, and applied AI and agentic solutions that provide the foundations for businesses to make trusted, data-driven decisions) Proactively drive … considering resource requirements and constraints. Develop market insights and competitive intelligence in collaboration with the Solution Sales leadership team, Office of the CTO, Partner Management, Marketing and Sales teams that aid in the development and success of the Data & AI team. Own the senior relationship with Microsoft and other ...

exceptional customer outcomes while improving efficiency, scalability, and business performance. You will have accountability for the operational capabilities that support CX teams, including Workforce Management, Quality Assurance, Knowledge Management, Training, and CX Project Management. You will build and evolve the operating model, processes, and insights required to enable … aligned to business priorities and customer needs. Develop and execute operational strategies, frameworks, and processes that enable CX teams to scale effectively. Own operational performance management, establishing meaningful metrics, reporting, and insights to drive accountability and decision making. Partner with CX Analytics to build dashboards and reporting that ...

assessment and assurance of third-party AI capabilities, products and services. - Monitor regulation and best practice to maintain proportionate AI governance. Leadership & People Management - Establish and grow LPPAs AI function, recruiting and developing the specialist capability required to deliver our ambitions, creating a high-performing, inclusive and collaborative culture. … clear objectives, priorities and performance expectations, ensuring alignment with LPPAs strategic goals. - Coach and support team members, developing AI, technical, professional and leadership capabilities. - Lead workforce and capability planning for the AI function, identifying future skills and development needs. - Foster a culture of collaboration, resilience, innovation and service excellence. ...