1 to 25 of 82 Permanent Performance Metrics Jobs in the North of England

and maintenance activities on battery energy storage sites across the country. Responsibilities include managing O&M activities on site, mentoring engineers, organising schedules and call-out rotas, monitor site performance metrics, and ensuring H&S is adhered to. This is also a hands-on role where you will be required to carry out some planned and reactive maintenance … O&M activities for utility-scale BESS projects *Supervise engineers when on site ensuring high quality of work *Organise engineering schedule and on-call rota *Monitor and analyse site performance metrics *Manage client/stakeholder relationships, acting as technical liaison *Carry out O&M activities when required *Nationwide and International travel, on-call work and stayaways required The More ❯

key in the BAU function of our business, as well as provide the clarity that enables sustainable delivery against our strategic ambitions across a multi-site, regulated environment. The Performance Insights & Optimisation Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient … and effective operations. What you'll be doing Own the analysis of operational and performance data to generate insights that inform decision-making and service improvements. Proactively analyse performance trends across CS&O, identifying focus areas and opportunities for improvement, driving engagement with the area owners. Own the performance reporting frameworks, identifying and delivering against opportunities for … with technology teams. Drive timely reporting and insight provision across the operational areas, applying automation where relevant, to drive quick business decisioning. Provide monitoring and reporting support associated to performance-related benefits from strategic transformation initiatives. Collaborate with various Business Areas and CIO to ensure the data and associated insights, as well as tooling are valid, and fit for More ❯

Develop and maintain awareness of process efficiency opportunities Support and lead specific activities to improve IT service delivery processes Identify and address service deficiencies through root cause analysis Implement metrics and KPIs to measure and drive service improvement Champion best practices and innovative approaches to service management IT Service Reporting and Management Produce comprehensive service reports in appropriate formats … within agreed timeframes Work collaboratively with stakeholders to refine and enhance reporting processes Interpret complex data sets and communicate insights effectively to technical and non-technical audiences Monitor service performance against SLAs and implement corrective actions as needed Ownership and Initiative Take full ownership of issues and incidents until resolution or appropriate handover Demonstrate proactive problem-solving and decision … problem-solving skills with data-driven decision-making capabilities Excellent interpersonal and communication skills for engaging with stakeholders at all levels Experience with IT service reporting, SLA management, and performance metrics Understanding of modern IT infrastructure including cloud services, networking, and security principles Ability to balance technical requirements with business priorities Preferred Skills and Qualifications Bachelor's degree More ❯

evidence-based priorities and acceptance criteria. · Ensure solutions align with user needs, business objectives, and technical constraints. · Assist in user research activities, including surveys, interviews, and usability testing. · Monitor performance metrics and identify areas for optimization. · Communicate findings clearly to stakeholders and team members. · Promote a user-centered approach throughout the product lifecycle. · Ensure compliance with data privacy More ❯

evidence-based priorities and acceptance criteria. · Ensure solutions align with user needs, business objectives, and technical constraints. · Assist in user research activities, including surveys, interviews, and usability testing. · Monitor performance metrics and identify areas for optimization. · Communicate findings clearly to stakeholders and team members. · Promote a user-centered approach throughout the product lifecycle. · Ensure compliance with data privacy More ❯

MVP definition. Collaborate with cross-functional stakeholders across technology, operations and business to align data services with wider strategic architecture and digital transformation goals. Analyse usage data, feedback and performance metrics to continually refine strategy and drive measurable improvements in data utility, product performance and cost optimisation. Drive governance, data quality standards, risk management and compliance alignment More ❯

MVP definition. Collaborate with cross-functional stakeholders across technology, operations and business to align data services with wider strategic architecture and digital transformation goals. Analyse usage data, feedback and performance metrics to continually refine strategy and drive measurable improvements in data utility, product performance and cost optimisation. Drive governance, data quality standards, risk management and compliance alignment More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯

You will be a trusted advisor to our Executive Committee, providing strategic leadership, identifying and delivering people solutions that enhance organizational effectiveness, simplify our structure, and foster a high-performance, engaged culture. Your expertise in organizational design, talent management, and data-driven decision-making will be crucial to our growth and cultural transformation. Key responsibilities include establishing effective ways … Required Skills & Experience Candidates should demonstrate expertise in: Trusted senior partner to executives, translating business priorities into effective people initiatives Building credible relationships across all levels, promoting inclusion and performance culture Driving leadership development, organizational design, and cultural transformation Executing talent strategies, succession planning, and workforce planning Embedding performance metrics and fostering a positive employee environment Providing … data-driven insights, monitoring performance, and advising on industry trends Success Criteria Ideal candidates will possess: MCIPD/FCIPD qualification with extensive experience in strategic HR roles, preferably within technology or product-led organizations Strong generalist and specialist HR skills, including organization design and change management Proven success in leading enterprise-wide cultural and organizational change Ability to develop More ❯

team researches and delivers high-calibre multi-language Text-to-Speech technology, leading to voice quality and accuracy. Responsibilities Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality Support hiring and training of new Associates Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data … various workflows and/or navigating competing delivery priorities Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies Track quality and utilization metrics File and track tickets, following up on blocks to productivity Provide regular, formal & informal feedback to direct reports Identify and help implement process-related improvement using methodologies such as … Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management Proficiency verbal and written communication skills in English Experience in understanding performance metrics and developing them to measure progress against key performance indicators Preferred Qualifications Experience with process improvement/quality control tools and methods Demonstrated ability to lead More ❯

quality labelled data for machine learning (ML) technologies. Key job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data … various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as … Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead More ❯

the Manchester office) Clear progression path into Account Management or Business Development Opportunity to work with leading IT vendors and a fast-growing MSP Support from a collaborative, high-performance sales environment Direct exposure to senior leadership, including the Chief Growth Officer Responsibilities of the SDR Team Lead Identify, research, and target new business opportunities within strategic accounts Nurture … sales and pre-sales teams Maintain accurate pipeline and activity data within Salesforce Lead, coach, and motivate a small team of SDRs to hit KPIs and drive results Monitor performance metrics, provide feedback, and continuously improve sales effectiveness Collaborate with sales leadership to refine prospecting strategies and maximise conversion rates Support the Chief Growth Officer with regular updates … on pipeline progress and team performance Skills & Experience Needed for the SDR Team Lead Minimum 2+ years’ experience in business development, lead generation, or SDR roles Proven background working within a Managed Service Provider (MSP) Strong understanding of IT vendors and solutions (e.g., Cisco, Avaya, HPE, Extreme, etc.) Demonstrable experience leading or mentoring a sales team — including KPI management More ❯

the Manchester office) Clear progression path into Account Management or Business Development Opportunity to work with leading IT vendors and a fast-growing MSP Support from a collaborative, high-performance sales environment Direct exposure to senior leadership, including the Chief Growth Officer Responsibilities of the SDR Team Lead Identify, research, and target new business opportunities within strategic accounts Nurture … sales and pre-sales teams Maintain accurate pipeline and activity data within Salesforce Lead, coach, and motivate a small team of SDRs to hit KPIs and drive results Monitor performance metrics, provide feedback, and continuously improve sales effectiveness Collaborate with sales leadership to refine prospecting strategies and maximise conversion rates Support the Chief Growth Officer with regular updates … on pipeline progress and team performance Skills & Experience Needed for the SDR Team Lead Minimum 2+ years’ experience in business development, lead generation, or SDR roles Proven background working within a Managed Service Provider (MSP) Strong understanding of IT vendors and solutions (e.g., Cisco, Avaya, HPE, Extreme, etc.) Demonstrable experience leading or mentoring a sales team — including KPI management More ❯

the Manchester office) Clear progression path into Account Management or Business Development Opportunity to work with leading IT vendors and a fast-growing MSP Support from a collaborative, high-performance sales environment Direct exposure to senior leadership, including the Chief Growth Officer Responsibilities of the SDR Team Lead Identify, research, and target new business opportunities within strategic accounts Nurture … sales and pre-sales teams Maintain accurate pipeline and activity data within Salesforce Lead, coach, and motivate a small team of SDRs to hit KPIs and drive results Monitor performance metrics, provide feedback, and continuously improve sales effectiveness Collaborate with sales leadership to refine prospecting strategies and maximise conversion rates Support the Chief Growth Officer with regular updates … on pipeline progress and team performance Skills & Experience Needed for the SDR Team Lead Minimum 2+ years’ experience in business development, lead generation, or SDR roles Proven background working within a Managed Service Provider (MSP) Strong understanding of IT vendors and solutions (e.g., Cisco, Avaya, HPE, Extreme, etc.) Demonstrable experience leading or mentoring a sales team — including KPI management More ❯

system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Act as a point of … benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are More ❯

IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience More ❯

and review schedule. · Support internal and external audit activity; ensure documentation is available, accurate, and up-to-date. · Provide reporting and support to Quality Sponsors on non-conformances and performance metrics. Stakeholder Engagement · Liaise closely with Heads of Operations, Offshore Managers, Planning, HSE, TPMs, and Warehouse Coordination. · Act as point of contact for the Global Information Management and IMS More ❯

the Manchester office) Clear progression path into Account Management or Business Development Opportunity to work with leading IT vendors and a fast-growing MSP Support from a collaborative, high-performance sales environment Direct exposure to senior leadership, including the Chief Growth Officer Responsibilities of the Sales Development Representative Identify, research, and target new business opportunities within strategic accounts Nurture … sales and pre-sales teams Maintain accurate pipeline and activity data within Salesforce Lead, coach, and motivate a small team of SDRs to hit KPIs and drive results Monitor performance metrics, provide feedback, and continuously improve sales effectiveness Collaborate with sales leadership to refine prospecting strategies and maximise conversion rates Support the Chief Growth Officer with regular updates … on pipeline progress and team performance Skills & Experience Needed for the Sales Development Representative Minimum 2+ years experience in business development, lead generation, or SDR roles Proven background working within a Managed Service Provider (MSP) Strong understanding of IT vendors and solutions (e.g., Cisco, Avaya, HPE, Extreme, etc.) Demonstrable experience leading or mentoring a sales team including KPI management More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Qualifications & Experience Proven track record as an … Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). Additional Information What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Still More ❯

Data and Analytics (Football) Greater Manchester £40,000-£45,000 Excellent opportunity for a Senior Data Analyst, Performance Analyst, or Scout from within professional football to join an ambitious set up offering the chance to get involved in recruitment across all teams as this club looks to shift their recruitment culture. In this role you will build reports on … several different leagues in the UK and in Europe to try and spot the profile of player that will thrive in different systems. You'll define KPI's and performance metrics for the databases you build using SQL. You'll deliver data-backed insights in senior-level recruitment meetings. The ideal candidate will be data-savvy and competent … with at least one of the following data providers: Wyscout, Opta, Hudl, Skillcorner, StatsBomb, or similar. Candidates will have some proven experience as a Senior Data Analyst, Scouting, or Performance Analytics within professional/elite level football. This is a fantastic opportunity to help shape the future of recruitment for years to come at an ambitious club! The Role More ❯