1 to 25 of 29 Permanent Problem Management Jobs in the North of England

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Problem and Capacity Analyst role is a varied and exciting role. The role is to ensure the day-to-day Problem and Capacity Management process activities are delivered … is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Problem and Capacity Team Leader, the successful candidate will be responsible for providing Problem and Capacity Management to NEC and our customers. The Problem Management Team … Incidents and Problems on the business caused by errors within the IT Infrastructure and applications. This may be proactive or reactive. The successful candidate will show the ability to problem solve, have good written and verbal communication skills with the ability to be influential and persuasive and work collaboratively with business stakeholders. The role is responsible for delivering of More ❯

Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid … understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. What do we offer? o 27 days … the job In this role, the post holder will support a series of dedicated assurance activities within the Future NHS Workforce Solution Transformation Programme with a focus on Process Management assurance, including: Service design and delivery, including the development of the service management approach, application of and adherence to IT Service Management (ITSM) policies, processes and procedures More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends More ❯

clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the … appropriate interventions, directing and facilitating resolution activity Update ITSM toolset, capturing all updates and actions. Complete Major Incident Report, setup and run Post Incident Review meetings and ensure all problem records are logged and progressed with suppliers. Complete Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings. … Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Experience working in complex, enterprise-level organisations as part of a large programme team Excellent stakeholder and … vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement Strong experience of ITIL The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. If you're ready to make an impact and bring your expertise More ❯

We are looking for an experienced Application Production Services Specialist to provide production support. The role involves incident identification, resolution, problem management, and root cause analysis, ensuring service stability and performance. You will collaborate with development teams, infrastructure teams, and business stakeholders to support system upgrades, audits, and operational enhancements. Key Responsibilities: 1. Provide L1/L2/… L3 production support, including incident management, root cause analysis, and problem resolution. 2. Manage incident and problem tickets using enterprise ITSM tools. 3. Perform capacity and performance management to ensure system stability. 4. Work closely with development teams for onboarding new applications and upgrades. 5. Support internal and external audits, ensuring compliance and documentation. 6. Collaborate … OS knowledge with scripting expertise. 5. Proficiency in Oracle, DB2, and PL/SQL for incident resolution. 6. Experience with monitoring and scheduling tools for system support. 7. Excellent problem-solving, communication, and stakeholder management skill More ❯

Newcastle *Be the M365 Subject Matter Expert* IT Deployment Engineer/IT Infrastructure Engineer, providing 3rd line IT/M365 Application support with excellent M365, InTune, Azure, Modern Device Management & IT Security experience is required by a leading company in central Newcastle You will be the subject matter expert for Microsoft and M365, working on a range of 3rd … Active Directory, firewall, VPN, iOS, and networking protocols (TCP/IP, DNS, DHCP, SMTP). - Strong client-service approach with excellent communication and teamwork skills. - Strong IT Security, Endpoint management and Vulnerability management experience - PowerShell Scripting experience within Microsoft Applications - Ability to prioritise, manage workload, and multitask effectively. Role Responsibilities: - 3rd line support and implement Intune, M365, and … . - Assist in managing Microsoft Exchange, Mimecast security, Teams, and Autopilot. - Develop onboarding processes and provide feedback for service improvements. - Define the company's IT Security policies, including vulnerability management - Admin of Endpoint management tools - Stay updated on Microsoft 365 tools and roadmap. - Conduct monitoring and analysis, including storage and usage reports. - Own problem management and More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and roadmap in alignment with … reporting on performance and strategic. What you'll need to succeed Bachelor's degree in computer science, IT, or equivalent practical experience. 3 to 5 years' experience in product management, with specific expertise in SAP solutions. Demonstrated knowledge of SAP S/4Hana, SAC and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred More ❯

monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and roadmap in alignment with … reporting on performance and strategic. What you'll need to succeed Bachelor's degree in computer science, IT, or equivalent practical experience. 3 to 5 years' experience in product management, with specific expertise in SAP solutions. Demonstrated knowledge of SAP S/4Hana, SAC and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred More ❯

monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and roadmap in alignment with … reporting on performance and strategic. What you'll need to succeed Bachelor's degree in computer science, IT, or equivalent practical experience. 3 to 5 years' experience in product management, with specific expertise in SAP solutions. Demonstrated knowledge of SAP S/4Hana, SAC and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred More ❯

monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and roadmap in alignment with … reporting on performance and strategic. What you'll need to succeed Bachelor's degree in computer science, IT, or equivalent practical experience. 3 to 5 years' experience in product management, with specific expertise in SAP solutions. Demonstrated knowledge of SAP S/4Hana, SAC and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred More ❯

Manchester office for meetings and to collaborate with the Support team. Day to day you will: Own the delivery of the support function in the UK Contribute to account management of key customers, understanding the entirety of the customer position, including challenges, project work, issues and risks Operate as part of a global support team with aligned processes and … Australian/NZ colleagues in a 'follow the sun' support model Liaise with appropriate L2/L3 team leaders to achieve successful outcomes for customer raised incidents following ITIL problem management principles About Alcidion We're transforming healthcare together Alcidion develops innovative solutions that address the problems challenging healthcare organisations around the world today. We create modern technologies … both a strategic and tactical level Experience supporting cloud hosted solutions alongside a Site-Reliability-Engineering/Managed Services team Proven experience working to processes aligned to ISO9001 (quality management), ISO27001 (information security) and ISO31000 (risk management) How to apply To apply, submit a covering letter explaining why you would love to work for Alcidion and your CV More ❯

to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯

of learning which results in a team who are committed to continually increase their capability and depth of knowledge. 3rd line support for enterprise applications and integrations, including incident management: quickly identifying, diagnosing, and resolving application-related incidents to minimise downtime and impact on colleagues; leading problem management and root cause analysis to implement preventative measures and … drive service improvement; ensuring effective event management with appropriate alerting, monitoring, and planned responses. Positively engaging in execution and continuous improvement of departmental processes. Taking part in researching opportunities and embracing change through effective horizon scanning and external networking to proactively shape and deliver the Group's IT strategy. Staying informed on new technologies which may benefit both Application More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to manage live service issues and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational … teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne or Sheffield. Hybrid Working: We work a hybrid model - you More ❯

into practice. Share this expertise and work within Dev and Test team to define, develop, and document internal best practice Technical escalation point, resolving complex issues, supporting incident and problem management, occasionally providing Out of Hours (OOH) support. Why work for Bettys & Taylors Group? Bettys & Taylors of Harrogate combines tradition, quality, and care in everything it does. Known More ❯