exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or More ❯
the lifecycle. Requirements Advanced Excel and PowerPoint for reporting, analysis, and presentations. Knowledge of ITIL practices and project delivery methodologies (e.g., Agile, Prince2). Familiarity with tools such as Remedy or ServiceNow. Experience in service transition, operational change, or early-life support within complex, regulated industries (Energy or Telecoms preferred). Hands-on experience in Business Acceptance Testing and More ❯
appointments and de-appointments are correct Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner To manage and remedy industry meter reading rejections Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner More ❯
