12 of 12 Permanent Service Delivery Manager Jobs in the North of England

Service Delivery Manager Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust … efficient, and value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activityensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps … and Business stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and More ❯

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare … opportunity to influence the success of a global D365 landscape. This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions … from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency. This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement. Responsibilities Manage the full life-cycle of D365 service More ❯

D365 Service Delivery Manager c.£80k + generous benefits package + discretionary bonus Hybrid Working - 3 days on site Permanent Role Overview : Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager. You'll need to have experience … working as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. This is a pivotal role ensuring a smooth transition from project delivery to go-live operations. Key Responsibilities : Own D365 CE & F&O service delivery performance, governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation to BAU Report on performance, run stakeholder meetings, and manage service communications Candidate Requirements : Educated to a degree level Strong experience in D365 CE More ❯

industry. The company is committed to delivering top-tier technology services to its clients and maintaining a strong focus on operational excellence. Job Description Manage the end-to-end delivery of technology services to meet business needs. Ensure service levels are achieved and maintain a focus on continuous improvement. Collaborate with stakeholders to identify and resolve service-related issues promptly. Oversee the implementation of best practices in service delivery processes. Monitor performance metrics and produce regular reports for senior management. Coordinate with cross-functional teams to align technology services with business goals. Support incident, problem, and change management processes effectively. Drive the adoption of innovative solutions to enhance service delivery. The Successful Applicant … A successful Service Delivery Manager should have: Strong experience in service delivery management, including the coordination of cross-functional teams, managing escalations, and overseeing change processes. Detailed experience working within a DevOps organisation, collaborating with Development teams, Architecture, Devops teams, and business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory More ❯

The IM function at MBDA is a diverse and fast paced environment which is both challenging and rewarding. We currently have a fantastic opportunity for a Service Delivery Manager to join our Bolton team Salary : Circa £60,000 - £65,000 depending on experience Dynamic (hybrid) working : 1-2 days per week on-site due to workload classification … neonatal leave and fertility testing and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: We are currently looking for an IT Service Delivery Manager to be based at our Bolton site. You will be responsible for managing the end to end delivery of IT services to the user … with the IT suppliers, ensuring that all SLAs are met. The aim is to minimise or eliminate as much business downtime as possible. You will lead and maintain continual service improvement plans, participate in change, incident and problem management and to give the highest possible standard of customer services to the userbase. In this role you will work closely More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

IT Service Delivery Manager Opportunity for an experienced IT Service Delivery Manager to join one of Yorkshire's fastest growing managed service providers in their Sheffield office! Salary between £45,000 and £55,000 depending on experience plus benefits. Contact me on 07441348208 or email Who we are: We are one of Yorkshire … going through a period of rapid growth. We are a team of passionate IT professionals that bring their love of technology to our clients, we pride ourselves on excellent service and efficient support. Benefits: 20 days holiday plus bank holidays and your birthday off! Company vehicle. Continued development support through training and development. Lots of incentives and team social … events. What will you be doing? You will be responsible for multiple teams within the company, manging project delivery and the IT Support Engineers. You will be confident in managing close relationships, dealing with stakeholders in the business and ensuring a smooth efficient delivery of our IT Services. Essential Skills: Experience of IT Service Delivery. Proven experience More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role … for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross … functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯

We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP service delivery and ensure operational excellence. Key Responsibilities Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs. Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues. Manage vendor relationships for SAP support and Application Management Services (AMS). Drive continuous … improvement through KPI monitoring and service optimisation. Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations. Lead SAP change and release management processes. Provide strategic direction for BAU SAP projects. Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance. About You Proven track record in leading application functions through significant More ❯

that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in Dublin. Responsibilities include: Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing and approving risk assessments/… Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯

Zenith People are looking to recruit a Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. You will join a rapidly growing company delivering … planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation. Operational Efficiency Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality. Key Skills & Experience Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors. Strong organisational and coordination skills, with the ability More ❯