16 of 16 Permanent Service Delivery Manager Jobs in the North of England

Service Delivery Manager We have a truly rare opportunity for an experienced and driven Service Delivery Manager to join our award-winning business, which provides fully managed IT services across Northwest England. We are keen to hear from candidates who not only have proven … the next step in their career, take on greater responsibility, and grow into a future leader within the industry. Main Responsibilities for the successful Service Delivery Manager: As the Service Delivery Manager, you will be a key member of the senior leadership team, reporting …/Pre-Sales staff, ensuring they are held accountable for delivering our services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble … of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure that … their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a developing More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary … businesses, managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary … businesses, managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery More ❯

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength … and where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions … role where they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute More ❯

Service Delivery Manager - Newcastle Upon Tyne, NE1 6SN Salary: £46,148 to £52,809 a year Contract: Fixed term Working Pattern: Full-time Reference Number: G9914-25-0086 Job summary Working as part of a diverse team, our Service Delivery Managers will be responsible for … ensuring we meet all operational and service objectives, and that they are delivered on time and within budget. You will play a key role in creating real improvements in quality and productivity within our Customer Operations. The post holder will manage operational teams and successfully introduce and manage change … ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance efficiency and service delivery. This position is Hybrid Working and is open Bridge House and Hesketh House. What do we offer? o Hybrid working - offering flexibility to More ❯

Job Role: Service Delivery Team Manager - Kooth Face to Face & Integrated Digital Pathways Reports to: Service Manager Location; Hybrid, Remote home-based with occasional travel into Halton (Runcorn and Widnes) Hours: 30 (Monday to Friday with some evenings) Fixed Term Contract (12 months) Kooth is … account in order to enable them to deliver a high quality, safe service. Split of the role Management & Leadership - 60% Analytics, Reporting & Insights - 20% Service Developments - 10% Clinical case management -10% Main responsibilities: Management & Leadership Provide management, support and development to a diverse team of Mental Health Practitioners and … cadence. Foster a collaborative and supportive team environment that promotes professional growth and development. Engage team members to provide a continually improving and quality service to our users. Review, monitor and manage any HR relations with individuals with support from your line manager and the People Team and More ❯

of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to ensure … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Operations Manager - Service Delivery Located: Field Based - North West Package: Competitive salary, car allowance, bonus and additional benefits (Ricoh operate a vibrant working policy … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing As the Site Services Operations Manager you will provide business Leadership, strategic direction and management of a Managed Services Team to own and drive the strategic development and implementation of … scalable and cost-effective Managed Services annuity based services. Key Responsibilities: Setting Customer specific Managed Service strategy by understanding and aligning both the Customers strategic business objectives with Ricoh’s strategic direction. Creating a strategic plan around development of annuity service opportunities by bringing both strategies together, creating More ❯

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process … Improvement: Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in IT More ❯

Job Summary Working as part of a diverse team, our Service Delivery Managers will be responsible for ensuring we meet all operational and service objectives, and that they are delivered on time and within budget. You will play a key role in creating real improvements in quality … ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance, efficiency, and service delivery. This position is Hybrid Working and is open at Bridge House and Hesketh House. What do we offer? Hybrid working - offering flexibility to … home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Opportunities for development Active wellbeing and inclusion networks Excellent pension Various salary sacrifice schemes Employee Assistance programme, offering free More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery … are looking for someone to be based out of our customers site 5 days a week in Manchester. What youll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This may be part … of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You … ll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You … ll need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

our behaviours and always focusing on what matters with a commercial mindset. Leading and motivating the Colleague Services team, developing talent and delivering against service level agreements, legal and regulatory requirements and actively seeking user feedback and continuously improving ways of working to optimise service delivery outcomes … user experiences. What you'll bring to the role: Significant experience of leading and shaping colleague services (preferably within a People/HR centralised service model), in a fast paced and regulated environment. Experience of designing and delivering efficient digital first user journeys which provide an engaging user experience More ❯