/Development of technology operations Flexible benefits that you can cash for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Job Description IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. … Under direction of the Lead ServiceDeliveryManager, the ServiceDeliveryManager will be responsible for the delivery of IT services to our user community. The SDM will consult with direct team members from internal and external sources aligned to the delivery of IT services. MAIN PURPOSE OF JOB: IT Service Management own the delivery of IT consumer services and are responsible for ensuring the delivery and fulfilment of IT Services within the existing IT service framework. Under direction of the Lead ServiceDeliveryManager, the ServiceDeliveryManager will be responsible for the delivery of IT services to our More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDeliveryManager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
THALES has an exciting opportunity for a ServiceDeliveryManager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
THALES has an exciting opportunity for a ServiceDeliveryManager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
Cheadle, Staffordshire, United Kingdom Hybrid / WFH Options
Thales Group
your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a ServiceDeliveryManager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Corecom Consulting
We’re hiring: 2nd Line DeliveryManager (Leeds/Hybrid) 💰 Salary: From £40,000 🏠 Hybrid working (HQ in Leeds) We're looking for a proactive and analytical 2nd Line DeliveryManager to lead support operations and drive continuous improvement in a fast-paced tech environment. You'll take ownership of incident and problem management , work closely More ❯
they have a first-class reputation for the highest standards and are a prestigious brand. Due to their ongoing success, they now have a new opening for a ServiceDelivery Analyst to join the ServiceDelivery Department at the Group Office, based in Leeds. This is a great opportunity for a recent technology graduate to join … an innovative house building company with an exciting vision for further expansion. The role is to assist the Service Infrastructure Manager in day to day operations and ensuring high levels of service to the company are maintained and improved upon. Key Responsibilities Maintain and administer computer networks and related computing environments including system software, application software, hardware … configurations. Ensure that hardware is fit for purpose and operates according to service levels. Perform disaster recovery operations, assist in maintaining the disaster recovery strategy and testing of the continuity plan. Identify, troubleshoot and replace faulty network components when required. Maintain supplier relationships and perform cost analysis for our standard equipment. Ensure the standard is maintained across the company More ❯
Northwich, England, United Kingdom Hybrid / WFH Options
Accelero
ServiceDeliveryManager | Up to £50k | Hybrid (Northwich) We're hiring an experienced ServiceDeliveryManager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT systems … and service performance ✅ Manage outsourced vendors and contracts ✅ Lead SLAs, KPIs, and incident/change processes ✅ Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT servicedelivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
University of Manchester
discovery, and innovation. Our IT Services team plays a crucial role in enabling this mission, supporting the technologies that underpin teaching, research, and everyday University life. We're reimagining servicedelivery for a digital-first future and we're looking for someone who can help us shape that journey. The Opportunity We're looking for a ServiceDeliveryManager who thrives on collaboration, communication, and building strong, trusted relationships. In this role, you'll work at the heart of the University's IT Services, ensuring our IT services are not only reliable and effective but also responsive to the evolving needs of our students, staff, and researchers. You will be a key figure in … with stakeholders across academic faculties, professional services, suppliers, and technical teams to foster open dialogue, manage expectations, and advocate for the value and impact of IT services. Whether facilitating service reviews, managing major incidents, leading continuous improvement initiatives or mentoring team members, your ability to lead with empathy, clarity, and purpose will be central to your success. What You More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Interface Recruitment UK
CONTRACT - ServiceDeliveryManager/Technical DeliveryManager Hybrid - Leeds - £400PD Flex Job Title: ServiceDelivery/Project Manager Education: Degree Calibre Qualifications: ITIL and a Project Delivery Qualification Industry: FS Location: Leeds, City Centre THIS ROLE IS TO COVER THE PERIOD WHILST A PERMANENT HIRE IS MADE - YOU WILL BE … ABLE TO APPLY PERMANENTLY. As part of an ever-expanding technical function, this client has identified the need for a ServiceDeliveryManager to be responsible for the control and delivery of external IT service provision as well as delivering, at a 'hands-on' level, IT programmes of work as part of the company's … liaison, including pre-business case consultation, design, and solution analysis, cross-functional development, and systems integration projects. The role will be fully responsible and mainly focused on ensuring great servicedelivery from a number of Infrastructure Services suppliers but also for the delivery of the high-level business case, project leadership, management, quality, and timely deliveryMore ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
Role Title: ServiceDeliveryManager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role … purpose/summary Programme ManagerDelivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯
ServiceDeliveryManager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced ServiceDeliveryManager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for this ServiceDeliveryManager role; As the ServiceDeliveryManager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience More ❯
ServiceDeliveryManager - LEEDS - PROFSERV - STRUCTURED CAREER PATH - DEER THE ROLE This Professional Services client requires a ServiceDeliveryManager to manage a small team of technicians and third parties to provide help desk, desk-side support, incident management, and service restoration activities, to ensure the ongoing provision of critical services to internal … line with the company's performance review process. Promote and maintain effective relationships throughout the business. Motivate and develop staff in order to maximise their contribution to the business. Service Work with the IT Development team and the rest of the IT Operations team to understand upcoming work due to be deployed into the Production environment, and coordinating the … necessary work required to ensure it can be supported once live. Manage key incidents, coordinating initial diagnosis, temporary fixes/workarounds to restore service, and permanent fixes across all parties (own team, other IT teams, business teams, and third party suppliers), and ensuring key stakeholders are regularly informed of status. Maintain an "on call support" rota for the team More ❯
within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead ServiceDeliveryManager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for More ❯
outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. ServiceDeliveryManager Chester £40,415- £42,542 per year 40 hours per week - Monday to Friday - 8:00am - 4:30pm We are looking for a ServiceDeliveryManager to join our Planned and Minor Works team based in Chester. As ServiceDeliveryManager you will cover different sites across the North Region, your daily activities will include coordinating a team of 10 Multi Trade Operatives to ensure productivity within the team who carry out Planned refurbishment projects including Kitchen replacements … replacement roofline. Background or experience in Joinery is crucial.You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of ServiceDeliveryManager will include: Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for More ❯
be one team, role modelling our behaviours and always focusing on what matters with a commercial mindset. Leading and motivating the Colleague Services team, developing talent and delivering against service level agreements, legal and regulatory requirements and actively seeking user feedback and continuously improving ways of working to optimise servicedelivery outcomes and user experiences. What you … ll bring to the role: Significant experience of leading and shaping colleague services (preferably within a People/HR centralised service model), in a fast paced and regulated environment. Experience of designing and delivering efficient digital first user journeys which provide an engaging user experience and are simple to administer. Strong leadership, coaching and mentoring experience with a track More ❯
Hull, Yorkshire, United Kingdom Hybrid / WFH Options
Avature
deliver services that have a profound impact on people's lives. Our work includes assessments, health services, employability programmes, and specialist support, all carried out by dedicated professionals. The ServiceDeliveryManager (SDM) is responsible for the performance and achievement of TPLs within a specific area. This role involves providing leadership to a team of Health Practitioners More ❯
