ServiceDeskManager/ServiceDesk Team Lead wanted to head up a brand-new ServiceDesk in the Leeds area. Ideally you should have experience within a technology environment as a Senior ServiceDesk Team Manager or a ServiceDesk Team Lead who is looking for that … next step up! Successful ServiceDeskManager/ServiceDesk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI s as well as resource management, handling escalations. As ServiceDeskManager/ServiceDesk Team Lead you should have … excellent communication skills to handle stakeholder management/3rd party interaction. If you as a ServiceDeskManager/ServiceDesk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage! We are only interested in ServiceDeskManagerMore ❯
ServiceDeskManager/ServiceDesk Team Lead – wanted to head up a brand-new ServiceDesk in the Leeds area. Ideally you should have experience within a technology environment as a Senior ServiceDesk Team Manager or a ServiceDesk Team Lead who is looking for that … next step up! Successful ServiceDeskManager/ServiceDesk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations. As ServiceDeskManager/ServiceDesk Team Lead you should have … excellent communication skills to handle stakeholder management/3rd party interaction. If you as a ServiceDeskManager/ServiceDesk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage! We are only interested in ServiceDeskManagerMore ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
About the Role: The ServiceDeskManager oversees the daily operations of the IM&T ServiceDesk, ensuring timely and efficient resolution of IT incidents and service requests. This includes managing the servicedesk team, setting performance targets, and improving team productivity and service quality. The role is responsible for maintaining … user satisfaction by ensuring effective first-line resolution, timely communication, and restoration of normal service operations. It also involves overseeing the ServiceDesk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. … across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T ServiceDesk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and pursue More ❯