1 to 25 of 54 Permanent Service Manager Jobs in the North of England

Role: Technical Services Manager Location: Middlewich, Cheshire Salary: £45,000 - 55,000 + £6,000 Performance Bonus plus Contributory pension, Free parking, 28 days annual leave (rising with service), Company Vehicles We're looking for an experienced Technical Services Manager to join an established Managed … would be advantageous, alongside previous exposure to commercial or GP-driven targets. Why Apply? This is a strong opportunity for an established Technical Services Manager, Technical Manager or IT Support Manager who wants genuine ownership of an MSP technical function. It could also suit ...

Service Desk Manager Location: Driffield, East Yorkshire Salary: £40,000 Type: Permanent The Opportunity Principal IT are currently working with a well-established organisation in Driffield who are looking to appoint an experienced IT Service Desk Manager to lead and develop their Service Desk function. This is an excellent opportunity for an experienced Service Desk Manager, Service Desk Team Leader or senior IT support professional looking to take ownership of a busy support function and make a genuine impact on the way IT services are delivered across ...

experienced customer service leader who is passionate about improving service, developing high-performing teams and delivering better outcomes for customers? Residential Management Group (RMG) is looking for a Customer Service Manager to provide end-to-end leadership across our 24/7 Customer Service Centre, IT Service Desk and Complaints function. This is a senior and influential operational role where you'll ensure our customers receive a consistent, efficient and high-quality service from their first contact through to resolution. You'll bring teams and service areas together, translate strategic ...

flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary .Private Cloud Technology Service Manager Job Description JOB TITLE: Technology Service Manager (Private Cloud) SALARY: £67,023 – £74,470 LOCATION(S): Halifax … creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained ...

infrastructure asset for Greater Manchester, supporting the safe and appropriate sharing of health and care information across partner organisations to improve care delivery, enable service transformation, and support system priorities. We are now seeking to appoint an exceptional individual to provide service management of this high-profile service … Product Team and colleagues in partner organisations, including NHS providers, localities, digital, clinical and operational stakeholders, and other key partners. The GMCR Service Manager will play a crucial role in supporting the effective day to day running, coordination and continuous improvement of the GMCR service. This position ...

Location Can be based at Salford Quays or Paddington office Summary The Service Configuration Manager plays a critical role within the Service Management organisation, responsible for governing and maturing the Service Configuration Management practice across the D&T estate. This role ensures that Configuration Items … service relationships, service maps and configuration data are accurately defined, controlled, maintained and used to support operational excellence, risk reduction and informed decision-making. Reporting to the Change Enablement & Service Configuration Practice Owner , the Service Configuration Manager is responsible for establishing and maintaining Configuration ...

Service Transition Manager Location: Manchester (1 day per week onsite, remainder remote/hybrid) Contract Type: Permanent Salary: Competitive + Benefits Overview We are seeking an experienced Service Transition Manager to play a key role in delivering successful technology and digital transformation initiatives. This … position will be responsible for ensuring that new or changed technology services transition smoothly from project delivery into operational support, with clear service ownership, support processes and governance in place. Working across business, technology and third-party suppliers, you will establish service acceptance criteria, define support models, coordinate ...

looking for a strategic and experienced Cyber Risk Service Manager to support the delivery, governance, and continual improvement of Cyber Security Services across the Bank. You'll be responsible for managing cyber risk, service performance, and operational resilience, providing senior leadership with insight and direction … across the organisation to drive operational excellence, strengthen control effectiveness, and support the Bank's ongoing success. To be successful as a Cyber Risk Service Manager, you should have experience with: Using AI technology tools as part of daily work, including technical evaluation, report generation, plan development ...

Description: Join our team as our SAP Service Delivery Manager. Hybrid with 1 day a week onsite in Yorkshire. DXC Technology is continuing to invest in and grow its SAP Practice and is seeking an experienced SAP Service Delivery Manager to lead one of our most … strategic customer engagements. This is not a traditional SAP Service Delivery Manager position. We are looking for a senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service ...

Summary of the role: As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance to support high-volume operations in the client environment … SMETS and Switching services. Reporting to the Service Centre Manager, this role will ensure that our colleagues are equipped to handle client requirements and deliver service excellence across the utilities industry. You will partner closely with the Customer, Change and Continuous Improvement Manager ...

looking for a Service Delivery Manager to join our team. About us Mando Group’s mission is to help ambitious digital leaders solve complex problems, enabling them to move faster, serve better, and reduce costs. Over the last few years we have built something rare ... … processes, ensuring our customers receive more than ever before through effective use of technology and innovation. About the role We are looking for a Service Delivery Manager to join our Delivery Team within the Support service on a 12-month fixed-term, maternity cover contract. This ...

effective, and aligned with business requirements whilstmaintaininghigh levelsof customer satisfaction.This position acts as the bridge between technical teams and business stakeholders, ensuring that IT service performance, operational support, supplier management, and service improvement activities contribute positively to business outcomes. A snapshot of your day Lead IT service delivery, in line with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring high performance, compliance, and continual improvement Oversee incident, major incident, and problem management processes to minimise business impact Coordinate technical teams during major incidents, leading root cause investigations and identifyrecurring issues affecting service ...

Service Delivery Manager Department: Cyber Services and Capabilities Employment Type: Permanent - Full Time Location: GBR Manchester Hardman Boulevard Description We are a global community of highly talented individuals working together to create a safer future, driven by our mission to make society more secure. Together, we make … this mission possible. We are looking to strengthen our team with new Service Delivery Managers (SDMs) . Do you have a passion for serving customers and helping them use our services to improve their cybersecurity? If so, join our SDM team and help manage our growing client base alongside ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver an excellent … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires ...

Ecommerce & Customer Service Manager Manchester BBF Up to £40,000 Full Time, Permanent Purpose of the Role To manage the website on a full-time basis, ensuring a smooth, engaging and commercially effective online shopping experience. To act as the primary point of contact for all customer … service queries across the DTC channel, protecting brand reputation and customer satisfaction at every touchpoint. To work closely with the CEO and wider team to drive online sales, optimise site performance and ensure the ecommerce operation runs efficiently day to day. Key Accountabilities Manage the day-to-day operation ...

teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown! Job Description As a Service Manager at Ubisoft Newcastle, you will report to the Associate Director of Service Management and shape support services for the Rainbow … services meet changing needs. The portfolio assigned to this role may change as business priorities evolve. What you’ll do Define and update the service strategy and roadmap for the Rainbow Six Siege portfolio Build partnerships with Rainbow Six production and business teams, Ubisoft Core Services and CRC teams ...

teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown! JOB DESCRIPTION As a Service Manager at Ubisoft Newcastle, you will report to the Associate Director of Service Management and shape support services for the Rainbow … services meet changing needs. The portfolio assigned to this role may change as business priorities evolve. What you’ll do Define and update the service strategy and roadmap for the Rainbow Six Siege portfolio Build partnerships with Rainbow Six production and business teams, Ubisoft Core Services and CRC teams ...

Ubisoft Newcastle is seeking a dedicated Service Manager to shape support services for the Rainbow Six Siege portfolio within the CRC. You’ll collaborate with game, business and support teams to enhance player experience and ensure services meet evolving needs. Reporting to the Associate Director of Service Management, you will define the service strategy, drive improvements, manage incidents, and build cross‐functional partnerships while keeping the player journey front and centre. #J-18808-Ljbffr ...

Dunphy Combustion Limited invites applications for a Service Manager position in Rochdale, England. This is a unique opportunity to lead a service department focused on delivering exceptional customer support across the UK and internationally. The chosen candidate will be responsible for managing service operations, delivering ...

Lloyds Bank plc in Halifax or Leeds is seeking a Technology Service Manager (Private Cloud) to lead the private cloud platform and drive service excellence across the lifecycle. You’ll partner with senior leaders, product owners and engineers to ensure resilient, secure services and a strong … consumer experience. The role requires proven service management experience with supplier/partner relationships, strong stakeholder influence, and the ability to lead large meetings in a fast-paced IT #J-18808-Ljbffr ...

Ubisoft Newcastle is seeking a Service Manager to shape and drive support for the Rainbow Six Siege portfolio through our Customer Relationship Center. You’ll work with game, business and support teams to improve the player experience and adapt services to changing needs. Responsibilities include defining … service strategy, leading reviews, tracking metrics, and preparing business cases. You will collaborate across teams to turn incidents into lasting improvements and enhance player journeys. #J-18808-Ljbffr ...

Title IT Service Operations Manager 24/7 Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 42 Salary Competitive salary plus benefits Category IT Operations Closing Date 15 October 2026 We are looking for multiple Service Operations Managers to join us. … Service Operation Manager, you would be the senior operational leader on shift in the IT Command Centre, accountable for the real-time health, stability and performance of technology services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected ...

place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer experience will be paramount … success in this role. You will work closely with the Account Manager and Service Desk Team leads to ensure that SLAs and contractual commitments are met, and any Service Improvement initiatives are delivered in a timely manner. Job requirements Requires a relevant bachelor's degree ...