1 to 25 of 35 Permanent Service Manager Jobs in the North of England

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery … Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT Service Delivery … Manager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting more »

We have a fantastic permanent opportunity for a Technology Services Security Manager to lead our Security Operations function within the IT department. This pivotal role involves managing both internal and external specialist 3rd party support to deliver security operations activities across our diverse digital estate. The successful candidate … MSP)/APMP qualification is desirable. Day to Day of the role: Improve the performance and security of the digital estate through proactive continuous service improvement. Manage the security operations of the Technology estates, ensuring availability 24/7/365 where applicable. Collaborate with the wider Technology Services … salary package. Opportunities for professional development and certifications. Engaging and collaborative work environment. Comprehensive benefits package. To apply for the Technology Services Security Manager position, please submit your CV and cover letter detailing your relevant experience and qualifications. more »

Role: Service Desk Manager Reporting to: Head of Service Operations This is a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding … service and support levels. The Service Desk Manager is responsible for: Leading the 24/7 Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to … ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk isoperating efficiently and effectively. Ensuring that ServiceNow is utilised to its fullest potential. Managing the service desk team including setting goals, objectives and assigning tasks more »

IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service … and IT workflows and experience working in an IT technical environment Experience as an IT Helpdesk Team Leader or Manager/IT Service Desk Team Leader or Manager/Senior Service Desk Analyst Experience in managing IT assets and developing IT workflows, automation and … will manage the IT Helpdesk team, developing and assisting members of the IT team Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and more »

IT Services Planning Manager Salary: £45,585 to £56,021 per annum, depending on relevant experience Location: Manchester, city centre. Working Hours: 35hrs per week. Hybrid working (flexibility required) Employment type: Permanent Blue Arrow is recruiting an IT Services planning manager for our client which is … to manage a small team. Summary of the role Reporting into the Head of Planning, Capability and Culture, the IT Services (ITS) Planning Manager will lead the planning and management information function for the Directorate and feed into to the University-wide planning activities. Working closely with ITS … and horizon scanning capabilities with performance monitoring and work portfolio management to enable the successful delivery of the ITS strategy. The ITS Planning Manager will be leading a team that will support the Directorate to mature its planning, forecasting and prioritisation capabilities through increased visibility and oversight of more »

can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to … transition solutions into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Service more »

Your new role National Highways have an exciting opportunity for an Assistant Service Delivery Manager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular travel … within the region to sites, as well as office and home working. As an Assistant Service Delivery Manager, you will be part of a team who are responsible for managing the performance of the Yorkshire and Humberside Maintenance and Response (M&R) Contract, ensuring successful delivery of … maintenance work adhering to time, cost & quality expectations. What youll be leading on Supporting Service Delivery Managers in the development of high-quality cyclical maintenance and repair plans (including roadside technology) in line with agreed business goals, outcomes, budget, and service level agreements. Performance reporting and monitoring of more »

Liberty has an exciting opportunity for a Gas Service Delivery Manager to join our team, based in Knowsley. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £36,540 to £42,630 depending … the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Gas Service Delivery Manager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist with the installation contracts in the North more »

Senior Technical Services Manager £65,000 - £75,000 p/a + robust benefits package Liverpool I'm currently recruiting for a Senior Technical Services Manager to lead the hard-service maintenance delivery in an acute hospital in Liverpool. Managing a team of 40 (with … on KPI delivery and technical compliance across the estate – we are looking for someone who can build processes from the ground up to improve service delivery. The role would suit someone with a strong operational background who can strategically lead the team, improving culture and service delivery while …/7 engineering provision, providing strategic staff guidance and management. Owning and managing the engineering processes on site, ensuring a high level of service and that works re done in line with KPI's and SLA's. Analysis of KPI's to identify improvements. Strategic management of the team more »

Due to continued business growth we have an opportunity for an experienced Site Services Manager to join our team. At Houghton International no two days are the same. We operate across a range of sectors, from transport to power generation, working with some of the biggest names in … industry and market-leading companies in fast-developing sectors such as renewables and manufacturing. Duties and responsibilities: As a Site Services Manager you will manage and oversee the direction of the site work ensuring that the customer specifications and requirements are met whilst reviewing progress and monitoring/ more »

Service Manager/Engineering Manager/Workshop Manager required to join a leading pump supplier based near Wakefield. The Successful Service Manager/Engineering Manager/Workshop Manager will lead and inspire managing a group of … skilled fitters and pump service engineers working on an array of pumps and fluid power equipment. You will ensure that all equipment is meticulously serviced and mai... more »

delivered successfully, every day; Focus on our beneficiaries, and their expectations of receiving holistic, person-centred services to meet their needs; Ensure we meet service targets and contractual obligations, and provide reports and returns as required; Work with our Head of Service Delivery and Standards to implement the more »

The Service Delivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT Service Manager, you will be the key liaison … between IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at … can interpret IT issues into business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating … and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce … service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous more »

Service Manager/Engineering Manager/Workshop Manager required to join a leading pump supplier based near Wakefield. The Successful Service Manager/Engineering Manager/Workshop Manager will lead and inspire managing a group of … skilled fitters and pump service engineers working on an array of pumps and fluid power equipment. You will ensure that all equipment is meticulously serviced and maintained to the highest standards The ideal Service Manager/Engineering Manager/Workshop Manager will … similar Full product training will be provided Package £40,000 - £50,000 Bonus 25 days holiday plus bank holidays Pension scheme Additional company benefits Service Manager/Engineering Manager/Workshop Manager Role Lead and inspire managing a group of skilled fitters and more »

We are looking for an experienced Workshop Manager or Supervisor to join our Nationwide Platforms team at the Warrington depot. As Workshop Service Manager you will be responsible for managing all workshop and field based engineering activities at the Depot. Ideally someone within a similar … Manage appropriate fleet hire availability through day-book ? Ensure all maintenance actions are carried out to appropriate standard and in within acceptable timescale eg service, Thorough Examination etc ? Ensure safe systems of work are applied to all activities carried out ? Report engineering incidents or issues, including warranty failures and … customer damage ? Deliver technical ?tool-box talk' type information sessions to engineering staff ? Liaise with external parts and service providers when required ? Develop productive relationships across all regional and inter-regional functions to meet the overall business plan The ideal candidate will have: ? Formally trained in an engineering discipline more »

Service Desk Manager - Leeds Salary: £30,000- £50,000 per year (depending on experience and certifications) About Art of Cloud Established in 2018, Art of Cloud is an award-winning Crest (Gold) Salesforce practice based inLeeds. We service our client's needs through our excellent understanding … holiday Opportunities for professional growth and development. Salesforce Certifications paid for. A collaborative and inclusive work environment. Access to cutting-edge technology and resources. Service Desk Manager Role The role of a Service Desk Manager is primarily to offer operational support & solutions for our … Managed Service clients. You will work in partnership with Lead Salesforce & Lead Technical Consultants ensuring client needs are met, cases assigned, resolved and dealt with within agreed service levels. Are you working in the Salesforce Ecosystem as a Lead Support Consultant or Service Desk Manager more »

and Surgical Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community. We are recruiting to a Service Manager on a permanent basis. This Service Manager post is a key position within the Planned and Surgical Care … high quality services, provide an excellent experience for our patients and meet our regulatory and operational performance targets. Main duties of the job The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the Imaging service areas … across the Harrogate Hospital site. The key aims are: Provide timely, efficient and effective operational service management support for all specialities within the Care Group to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards. Take forward agreed projects to improve more »

Senior Technical Services Manager £65,000 - £75,000 p/a + robust benefits package Liverpool I'm currently recruiting for a Senior Technical Services Manager to lead the hard-service maintenance delivery in an acute hospital in Liverpool. Managing a team of 40 (with more »

Job summary This presents an exciting opportunity to become a pivotal member of Leeds Teaching Hospitals Trust as a Private Healthcare Service Delivery Manager. In this role, you will directly report to the Director of Transformation, assuming responsibility for providing a comprehensive and top-quality private care service. Your … primary focus will involve ensuring adherence to relevant Trust policies concerning Private Patients. Your duties will encompass reviewing current service practices, engaging with clinicians involved in private healthcare provision, and facilitating the establishment of Privilege contracts where necessary. Collaborating closely with CSU management teams across various trust sites, you … will ensure consistent delivery of private services and act as a crucial liaison between clinicians, patients, and service teams. As the ideal candidate, you will play a vital role in ensuring the successful delivery of private practice in alignment with CMA guidelines and PHIN regulations. Additionally, you will contribute more »

lead role in technical services delivery to customers on a large office block. You will work in close collaboration with the Senior Project Manager to maintain a local interface to Group Products and Performance so excellent communication and a one team ethos is essential. You will be the more »

Due to continued business growth we have an opportunity for an experienced Site Services Manager to join our team. At Houghton International no two days are the same. We operate across a range of sectors, from transport to power generation, working with some of the biggest names in more »

whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you. As our Senior Service Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT services to ensure smooth delivery and … an extra paid day off every year to help local charities and community organisations. The Role Main responsibilities include: Lead and manage the Technology Service teams, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction. Monitor service performance metrics, identify areas … for improvement, and implement strategies to enhance service quality and efficiency. Develop and maintain service level agreements (SLAs) and Operational level agreements (OLA) with stakeholders and ensure adherence to agreed service levels. Supporting the continuous improvement of IT services across the organisation Responsible for maximising the number more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who more »