2 of 2 Permanent Service Operations Analyst Jobs in the North of England

William Hill PLC is seeking an experienced Service Operations professional to manage end-to-end incident response for sportsbook, gaming, payments, retail and data services. The role covers first and second line incidents with cross-site support and hybrid working from Leeds. You will monitor platforms, analyze logs ...

Advertising locationLeedsHours37.5Workplace policyHybridJob descriptionThe Service Operations team provides end to end 1st and 2nd line incident management for all William Hill brand services including Sportsbook, Gaming, Payments, Retail and Data services with support from 3rd line support/engineers.The team is based across multiple sites with staff … Gibraltar, Poland and Manila covering both first line incidents relating to customer queries and 2nd line incidents where impact may relate to service outages and degradation.What you will be doing;Provide critical support to maintain service availability across WH systems, investigate root cause and update our stakeholders.Ownership ...