19 of 19 Permanent Support Specialist Jobs in the North of England

Technical Support Specialist (Temporary to Permanent – York Based) Location: York Contract Type: Temporary to Permanent Salary: Competitive + benefits About Us Founded in 1987, Cellhire has always been the go-to for all things mobile. We are proud to be the only company in the UK with wholesale agreements with Vodafone, O2, EE, and Three networks, as well … dedicated to providing innovative and dependable connectivity solutions that drive success for our partners and clients worldwide. As part of our continued growth, we're looking for a Technical Support Specialist to join our team on a temporary basis, with the opportunity to become permanent for the right candidate. The Role As a Technical Support Specialist … equipment is maintained to the highest standards. You'll also work closely with the Operations team, supporting the checking, dispatch and returns process for our devices. Key Responsibilities Technical Support Provide first-line technical support via email and ticket system. Assist the UK Sales and Operations teams with technical advice and troubleshooting. Contribute to the company's out More ❯

Infrastructure & Security Support Specialist | Up to £30K | 100% Remote | Relaxed Culture | Real Career Growth Grow your skills. Build your confidence. Make an impact that matters. At enCircle, we design, build, and manage secure digital services for UK Police Forces, Central Government, and Local Authorities. Since 2004, we’ve helped public sector organisations deliver online services that millions rely … on every day — safely and reliably. We’re now looking for an Infrastructure & Security Support Specialist — perfect for someone in 1st Line Support (or similar) who wants to learn, grow, and move towards 2nd Line, cloud infrastructure, and security work. You’ll join a friendly, supportive team that values balance, trust, and personal development. We don’t … Salary £25K–£30K (depending on experience). 100% remote working — we trust you to manage your time. Relaxed, down-to-earth culture with a focus on wellbeing. Home office support and company pension. Ongoing professional development and funded certifications (AWS, security, etc.). Work that makes a difference to how citizens access vital public services. Be part of a More ❯

APPLICATION SUPPORT £50k - £60k salary Based in Manchester Hybrid working – 3 days on site, 2 days working from home An employee-owned financial company which is expanding internationally. Application Support specialist with line management responsibilities. ABOUT THE CLIENT Our client is a fast-growing, innovative company at the forefront of technology-driven solutions for the financial sector … renowned for transforming complex processes into simple, actionable insights. With a culture that values collaboration, creativity, and ownership, the team is expanding its technical capability to support ambitious growth plans. Due to this exciting expansion, they are looking for an experienced Application Support professional to join the team and drive continued success. THE BENEFITS Hybrid working – 3 days … on site, 2 days working from home Employee-owned company Supportive and collaborative culture Clear career progression within a growing, dynamic organisation THE APPLICATION SUPPORT ROLE: Within this role, you will be working as an App Support specialist with line manager responsibilities. The client is looking to bring in someone to guide and mentor their small team More ❯

IT Support Specialist Location: Gateshead Salary: £25,000 – £32,000 per annum (depending on experience) Contract: Full-time, Permanent About the Role An established and forward-thinking organisation is looking for a dedicated IT Support Specialist to join its team. The role will involve providing high-quality technical support to end-users, ensuring smooth day … software, and peripherals (printers, scanners, etc.). Assist with network management and troubleshooting, including LAN, WAN, and internet connectivity. Create and maintain accurate documentation of technical issues and solutions. Support onboarding and provide user training on IT systems and best practices. Qualifications & Experience Minimum of 2 years’ experience in IT support or a similar technical role. Strong knowledge More ❯

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent.About the Role: As an Application Support Specialist , you … ll play a crucial role in ensuring the continued success of our client’s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately 4 client-side … visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication and problem More ❯

Information Technology Support Specialist TECEZE Manchester Area, United Kingdom (On-site) Contract - 12 Months Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management … fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing … printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA’s) Support recurring meetings, events, and after-hours activities as required Documenting incidents More ❯

Information Technology Support Specialist TECEZE Manchester Area, United Kingdom (On-site) Contract - 12 Months Job Description: Field IT Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management … fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing … printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents More ❯

IT Support/IT Operations Specialist – Manufacturing Environment (Rochdale) Location: Rochdale, Manchester (Onsite) Contract: 6 Months (Extension Highly Likely) Start Date: ASAP Rate: Open & Negotiable (Outside IR35) Working Hours: Saturday–Monday, 06:00–18:00 + On-Call 18:00–23:00 (Sat & Sun) Are you an experienced IT Support or Operations Specialist looking for a … new contract opportunity? We’re supporting one of our clients in the manufacturing sector with the recruitment of an on-site IT Support/IT Operations Specialist to join their new production facility in Rochdale. This role is ideal for someone who enjoys working close to production, combining hands-on IT support with factory systems such as … MES, WMS, ERP, and automation technologies. Key Responsibilities Provide hands-on IT support across both production and office environments Support and troubleshoot MES, WMS (WAMAS, Lighthouse), and ERP systems Monitor and maintain factory IT infrastructure and networks (Cisco wired & Wi-Fi) Perform SQL-based troubleshooting and assist with system integrations Document incidents, resolutions, and updates using the ITSM More ❯

IT Support/IT Operations Specialist - Manufacturing Environment (Rochdale) Location: Rochdale, Manchester (Onsite) Contract: 6 Months (Extension Highly Likely) Start Date: ASAP Rate: Open & Negotiable (Outside IR35) Working Hours: Saturday-Monday, 06:00-18:00 + On-Call 18:00-23:00 (Sat & Sun) Are you an experienced IT Support or Operations Specialist looking for a … new contract opportunity? We're supporting one of our clients in the manufacturing sector with the recruitment of an on-site IT Support/IT Operations Specialist to join their new production facility in Rochdale. This role is ideal for someone who enjoys working close to production, combining hands-on IT support with factory systems such as … MES, WMS, ERP, and automation technologies. Key Responsibilities Provide hands-on IT support across both production and office environments Support and troubleshoot MES, WMS (WAMAS, Lighthouse), and ERP systems Monitor and maintain factory IT infrastructure and networks (Cisco wired & Wi-Fi) Perform SQL-based troubleshooting and assist with system integrations Document incidents, resolutions, and updates using the ITSM More ❯

Support Engineer - Manchester - Onsite I’m currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They’re seeking an IT Technician to provide dependable 1st and 2nd line support across a range of environments. This role involves resolving issues related to hardware, software, networks, and printers … performing system installations and updates, and helping to maintain infrastructure and security systems. You’ll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships. Key Responsibilities: Deliver 1st/2nd line technical support Diagnose and resolve issues involving hardware, software, printers, and networks Perform installations, updates, and configuration tasks Support the maintenance of infrastructure, backups, and basic security systems Log and manage support tickets using a helpdesk system Communicate clearly with users and escalate more complex issues where necessary Key Requirements: Proven experience in a 1st/2nd line IT support role Good understanding of Microsoft 365, Windows operating systems, and basic networking Strong communication and problem More ❯

Support Engineer - Manchester - Onsite I'm currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They're seeking an IT Technician to provide dependable 1st and 2nd line support across a range of environments. This role involves resolving issues related to hardware, software, networks, and printers … performing system installations and updates, and helping to maintain infrastructure and security systems. You'll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships. Key Responsibilities: Deliver 1st/2nd line technical support Diagnose and resolve issues involving hardware, software, printers, and networks Perform installations, updates, and configuration tasks Support the maintenance of infrastructure, backups, and basic security systems Log and manage support tickets using a helpdesk system Communicate clearly with users and escalate more complex issues where necessary Key Requirements: Proven experience in a 1st/2nd line IT support role Good understanding of Microsoft 365, Windows operating systems, and basic networking Strong communication and problem More ❯

relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better Identify customers who might be vulnerable and ensure we support them when needed Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends Understand, prioritise and escalate customers More ❯

As a Customer Support Specialist, you will be responsible for ensuring that customer queries, problems and complaints are responded to in a high-quality and timely manner, contributing to customer retention, advocacy and expansion.What you’ll be doing: Engaging effectively with both new and long-standing customers across live chat, email, phone, and video channels, including participation in … drive, enthusiasm, and a hunger to keep learning and growing. What we're looking for: 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus. Exceptional written and verbal communication; confidence in phone interactions, clear writing, and quick typing skills to … to 41) & options to buy and sell Discretionary bonus Private healthcare Paid lunch break Enhanced family-friendly benefits £500 per year to spend on learning and development Eye health support Paid time off for volunteering Fortnightly work events, monthly department lunches, bi-annual company events And if this wasn’t enough, we have plenty more, less exciting, but equally More ❯

2nd Line IT Support Engineer Greater Manchester Hybrid £30k - £35k SR2 are helping to recruit an experience 2nd Line Engineer for one of our Manchester based clients. The client is an established and award-winning managed service provider and are looking to grow their team. If you're passionate about technology, enjoy solving problems, and want to work in … a supportive, hands-on environment, then this could be the role for you. Role: Provide 2nd line support across hardware, software, and network issues Troubleshoot, resolve, and escalate technical problems as needed Support system rollouts, upgrades, and improvement projects Maintain accurate documentation of incidents and resolutions Requirements: Proven experience in a 2nd line IT support role Strong More ❯

2nd Line IT Support Engineer Greater Manchester | Hybrid | £30k - £35k SR2 are helping to recruit an experience 2nd Line Engineer for one of our Manchester based clients. The client is an established and award-winning managed service provider and are looking to grow their team. If you’re passionate about technology, enjoy solving problems, and want to work in … a supportive, hands-on environment, then this could be the role for you. Role: Provide 2nd line support across hardware, software, and network issues Troubleshoot, resolve, and escalate technical problems as needed Support system rollouts, upgrades, and improvement projects Maintain accurate documentation of incidents and resolutions Requirements: Proven experience in a 2nd line IT support role Strong More ❯

I'm currently working with a client who has an exciting opportunity that has opened up for experienced Support Engineer to join a well-established and growing IT team. In this role, you'll be responsible for diagnosing and resolving technical issues across a range of applications and systems, while delivering outstanding customer service and technical support to … clients. This is a hands-on position requiring solid experience in desktop support and a wide understanding of IT systems and technologies. You’ll also work closely with internal teams to escalate complex issues and ensure that client needs are met efficiently and professionally. What You’ll Be Doing: Handling day-to-day customer support and resolving IT … time and to a high standard. Onboarding new customers and ensuring a smooth transition into our systems. Proposing solutions for new customer developments. Supporting the training and development of support team members. Ideal Experience Windows Servers (up to 2022), Active Directory, Group Policy, DNS, RDS, etc. Virtualisation (Hyper-V/ESXi), networking (VLANs, VPNs, Firewalls), and Office 365. Disaster More ❯

Are you a 3rd Line/Infrastructure pro ready to drive innovation and deliver best-in-class IT services? Join a dynamic team where your expertise will shape and support enterprise infrastructure across multiple sites. What you’ll do: Lead and maintain robust IT infrastructure, servers, and networks Troubleshoot complex issues & optimize system performance Implement security policies and manage … minimal downtime Collaborate with stakeholders and mentors junior engineers Provide exceptional customer care even in high-pressure environments What we’re looking for: 5+ years in 3rd line IT support, with strong Microsoft Server and virtualization knowledge Experience with O365, Azure AD group policies, VMware, Hyper-V Knowledge of Networking, DNS, DHCP DESIRABLE - Meraki, Unifi or similar Strong problem More ❯

arron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT equipment Diagnose and … to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on More ❯

are excited to be partnering with a thriving business in the North West of Leeds, offering a permanent position. This role is vital in delivering outstanding technical and commercial support to both valued customers and internal teams. You will be responsible for providing expert product advice, developing customised training, and keeping up-to-date with the latest product developments. … a performance-based bonus equivalent to one month's salary, a pension scheme, private healthcare, social events, and a supportive workplace culture. Key Responsibilities: Provide expert technical and commercial support to customers via phone and email. Develop and deliver tailored product training to both customers and internal teams. Regularly update and maintain product information in the CRM system. Identify … Stay current with my client’s motors and controls through collaboration with relevant business units. Help keep the E-shop updated with accurate product details and documentation. Provide technical support to the Regional Sales team to assist with customer inquiries. Communicate effectively with customers at all levels across various channels. Be proficient with IT systems, including CRM platforms like More ❯