11 of 11 Permanent Support Team Leader Jobs in the North of England

Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases … successful candidate will provide leadership, maintain operational standards, and act as the key point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment … will drive continuous improvements and will maintain a high-performance team. Responsibilities * Manage the overall workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to More ❯

Support Team Leader/Service Manager Learning Disabilities & Autism 5 bed - Supported Living Scarborough, United Kingdom Salary: £28'000 - £32'000 Hours - 24 hours off rota, 16 hours on rota (including sleeps 1-2 per month) This is a 6 bed service for adults with … service is 2 separate cottages, with 1 female living in each. Staff team across both services totals 16 Experience in being a Leader, not just a manager. As the Support Team Leader/Service Manager, you will play a pivotal role in … overseeing the service . You will lead a team of support staff, ensuring the highest standards of care and support are delivered consistently across all sites. Your responsibilities will include staff management, training, compliance, and ensuring the well-being and development of individuals with More ❯

New opportunity for a Support Team Leader Permanent, Full time role, Blackpool. Join a leading organisation dedicated to providing exceptional support and care for individuals with learning disabilities. The organisation prides itself on fostering an inclusive environment where both the people being supported … and staff can thrive. We are seekinmg a skilled Support Team Leader to join their team and services in Blackpool. The role: Lead and manage a team of support workers, ensuring high-quality care and support for … members. Promote a positive and inclusive culture within the team and the wider organisation. Ideal Candidate: Ideally you will be a strong leader of people, and with experience of leading teams within Supported Living services for adults with learning disabilities. Relevant qualifications in Health and Social care More ❯

Services Supervisor – Portsmouth (Hybrid) – Up-to £31,000 Per Annum DOE We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C … solutions and products. Within this role you’ll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager. Required Experience: Previous mentorship or … leadership experience within a customer support team involving the resolution of escalated tickets Experience handling both B2B and B2C customer relationships A personal interest in technology including an understanding of the component parts of a computer, and the process of building PC’s Experience developing processes More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This … role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries … via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This … role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries … via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer More ❯

Job Description Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This … role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries … via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer More ❯

New opportunity for a Support Team Leader Permanent, Full time role, Blackpool. Join a leading organisation dedicated to providing exceptional support and care for individuals with learning disabilities. The organisation prides itself on fostering an inclusive environment where both the people being supported More ❯

Job Title: IT and Network Support Team Lead Location: Warrington Salary: £45,000 to £50,000 Benefits: Car Allowance, Pension Excellent opportunity to join and lead the IT support team of a very well-established and expanding company based in Warrington. They … have a highly successful, rapidly growing presence and a reputation for excellent quality and service which the IT team also adhere to when delivering support to their users over multiple sites in the UK. The role will be based in the office four days a week … with one day at home. The Role Based in Warrington, you will be tasked with leading the current team of 5 people who cover their 2nd line support, including networking throubleshooting particularly in Cisco Meraki. We expect this to be a hands-on role with you More ❯

we shape the evolution. Day-to-Day Responsibilities Your key responsibilities will include Overseeing and coordinating the daily operational activities of the Procurement Support Team, ensuring effective task assignment and performance monitoring. Managing the raising of purchase order requests, license contract renewals, and negotiating quotes from … suppliers. Addressing purchasing escalations and providing guidance and support to team members as needed. Identifying opportunities for cost saving and efficiency improvements, utilizing team resources to achieve these goals. Tracking area performance, resolving issues, and providing feedback on efficiency areas for improvement. Building and … sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Be a vital part of a dynamic team within the procurement space, contributing to the efficiency and effectiveness of procurement processes. Shape the evolution We are on an exciting journey towards the More ❯

Role Introduction We are seeking a Customer Obsession Support Operations Team Lead to foster this culture within our teams and ensure excellent service delivery through managing a service desk and client site operations across one or more customer contracts. The successful candidate will focus on Continual … Service Improvement by developing team members' skills and attributes aligned with our core values, and by identifying opportunities for service enhancements and efficiencies. What You Will Do Understand the contracts supported and the responsible business areas Conduct reporting and trend analysis Participate in customer service reviews Build strong … escalations Collaborate across teams to ensure service excellence Maintain a customer-obsessed approach to achieve high satisfaction levels Proactively develop yourself and your team What You Will Have Excellent people management skills to foster a positive culture Analytical skills to design proactive, performance-enhancing solutions Ability to manage More ❯