Field Technical Support Specialist Location: Field-based (UK) Department: ICT Services – Service & Support Reports to: Regional Service Manager About the Role We’re looking for a skilled and customer-focused Field Technical Support Specialist to deliver high-quality technical support and maintenance to clients across our service network. This is a hands-on role requiring … strong diagnostic ability, excellent interpersonal skills, and a passion for providing first-class customer service in the field. Key Responsibilities Provide professional technical support to assigned accounts within agreed service levels. Investigate, diagnose, and resolve equipment and system faults efficiently. Perform installations, maintenance, and updates as required to ensure optimal device performance. Support colleagues during installations, peak workloads, and … absences. Log and maintain accurate service records within the call-logging system. Identify and escalate recurring issues to support proactive problem management. Share technical expertise and best practices with team members. Build and maintain strong relationships with customers and stakeholders. Maintain field stock at prescribed levels and ensure cost-effective stock usage. Attend training sessions to keep knowledge current More ❯
advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You ll act as the go-to technicalspecialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS A MULTI SKILLED MAINTENANCE ENGINEER AS WELL AS BEING THE … POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance activities. Manage … PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We re Looking For A multi-skilled engineer with More ❯
advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You’ll act as the go-to technicalspecialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS A MULTI SKILLED MAINTENANCE ENGINEER AS WELL AS BEING THE … POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance activities. Manage … PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team’s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We’re Looking For A multi-skilled engineer with More ❯
Automation Engineer to join a UK leading logistics company. Lead Controls Automation Engineer will be joining an innovative market leader within the industry who can offer unlimited progression and technical development. The Lead Controls Automation Engineer will be working within a fully automated facility and will receive industry leading training on an ongoing basis. With a solid structure in More ❯
Automation Engineer to join a UK leading logistics company. Lead Controls Automation Engineer will be joining an innovative market leader within the industry who can offer unlimited progression and technical development. The Lead Controls Automation Engineer will be working within a fully automated facility and will receive industry leading training on an ongoing basis. With a solid structure in More ❯
