9 of 9 Permanent Ticket Management Jobs in the North of England

appoint an experienced Service Desk Transformation Lead to take ownership of a significant IT service transformation programme. This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient … deliver a more efficient, measurable and customer-focused IT service. A major focus will be on moving the Service Desk away from reactive ticket management towards a structured, automated and proactive ITSM model . You will be expected to challenge existing processes, identify opportunities for improvement and implement ...

roles clear and avoid duplication, this role does not own: Technical assessments and alignment reviews (Technical Alignment Manager) Proposal writing and commercial documents (Bid Management) Service ticket management, project delivery, escalations (Customer Success/Project & Service Delivery) Order and renewal administration (Customer Success) Targets & Success Metrics QBRs … over time (i.e. through increased product adoption) Client case‐study and reference agreements secured Opportunity value identified and passed to Customer Success/Bid Management (contributing to our non‐recurring revenue goals) Contribution to the ongoing development of our standards and client‐facing materials Client Portfolio & Capacity ...

Windows 10 & 11, and Windows Server VMware and/or Hyper-V Networking (Switching, Routing, Firewalls, VPNs) VoIP systems Backup & Disaster Recovery solutions Patch Management ITIL-based ticket management Security best practices and compliance Technical documentation Desirable attributes: Previous experience within an MSP environment and/ ...

equipment onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Troubleshoot … SCCM. S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management Support Microsoft 365 products and services. Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans. Monitor and manage ...

Previous experience working in an IT Service Desk or Helpdesk environment Experience supporting Windows operating systems and Microsoft 365 Experience using an ITSM or ticket management system Strong troubleshooting and problem solving skills Excellent communication and customer service skills Ability to prioritise and manage a busy workload Desirable ...

LLMs, agentic systems and machine learning, assessing emerging tools and techniques and translating their potential for both technical and non‐technical audiences. Planning & Delivery Management: Plan future initiatives and manage active projects through effective sprint planning, backlog prioritisation and ticket management using tools such as Jira. Executive … LangGraph and Microsoft Foundry or equivalent technologies. Strong understanding of software engineering best practices, including testing, code review, CI/CD, dependency and package management, and maintainable system design. Experience deploying and operating AI and machine learning services in production, including API‐based architectures and cloud‐hosted workloads. Practical ...

teams to get them resolved. Previous experience working within financial services is essential for this position. This could include mortgages, lending, banking, wealth management or another regulated financial-services environment. This is a strong opportunity for someone with experience supporting a SaaS platform or bespoke software product who enjoys … stable, long-term position Desirable experience Experience within mortgages, lending or financial-adviser software Previous QA, software testing or UAT experience Jira or another ticket-management platform AWS or another cloud-hosted software platform Splunk or similar logging and monitoring tools Experience supporting browser-based applications ...

within a telecommunications, broadband, ISP or IT support environment. Knowledge of routers, Wi-Fi networks, broadband technologies and VoIP systems. Experience using helpdesk or ticket management systems. Understanding of networking fundamentals and connectivity troubleshooting. What's on Offer? Competitive salary. 4 on/4 off shift pattern offering ...

reality.This would suit someone who enjoys being close to both the client and the delivery, rather than sitting purely in a project administration or ticket-management role.Youll ideally be based in the North West and able to commute to the Chester office three days per week, Monday … Translate business requirements and workshop outputs into build-ready tickets, including clear scope, acceptance criteria, dependencies and estimates. Own day-to-day resourcing and ticket scheduling for a small engineering team. Act as the release gatekeeper, ensuring delivered work meets agreed acceptance criteria and quality standards. Track budget ...