2 of 2 Permanent Ticket Management Jobs in the North of England

industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with … such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift. Keying the incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls ...

clear and friendly 1st line assistance Troubleshooting AV/IT hardware and software issues and investigating root causes Managing support cases within the internal ticket management system Providing remote technical support across Windows, Linux, Android and digital display hardware (full training provided) Working collaboratively with internal teams ...