1 to 6 of 6 Permanent Ticket Management Jobs in the North of England

part of a team, supporting colleagues * Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience … This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. You will … basis. Achieving all customer Service Level agreements and business Key Performance Indicators. Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. Setting up Producers. Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances. Delivering customer reports and backing data. Working with more »

services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

in an IT environment and have skills in Microsoft Office and an interest in problem solving. Assigned work will primarily be assigned via a ticket management system to help manage workloads and record the history of the ticket. The successful candidate will also be responsible for assigning tickets more »

bases and workflows. Team Building and Structure: Build and lead a high-performing help desk support team, including hiring, training, and mentoring team members. Ticket Management: Implement ticketing systems and tools to streamline the ticketing process and improve response times. Quality Assurance: Implement quality assurance measures to monitor more »

manufacturers and customers during escalations (e.g. Cisco) at a technical level, as part of technical escalation and resolution of Incidents To assist the Change Management Team as and when requested and to advise of any changes that were implemented during Incident resolution process (retrospective changes) Maintain and develop currency … and have passed their CCNP or be working toward a CCNP certification(or similar) and can demonstrate using this knowledge in real world scenarios. Ticket Management Own and efficiently manage all levels of tickets from P1 to P4. You can drive issues to resolution, influence and persuade to more »

and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team. Client Details The organisation … it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile … a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills more »