12 of 12 Permanent Continuous Improvement Jobs in Northampton

sharing. * Lead technical workshops and training sessions to upskill the support team. * Act as a technical escalation point and promote best practices across the service desk. * Contribute to the continuous improvement and development of our internal knowledge base for support and technical staff Infrastructure & Systems * Oversee patching, updates, and health checks across core infrastructure. * Monitor and manage … written communication skills. * Ability to work cross-functionally with service desk, project teams, and customers. * Comfortable working in dynamic environments, both remotely and on-site. * Self-motivated with a continuous improvement mindset. Vendor Exposure * Networking - Meraki, Watchguard, Draytek ACS, Datto, Cato, Starlink * Audio/Visual - Yealink, 8x8, Horizon, Samsung CMS, NowSignage * Identity and Management - EntraID, Intune, NinjaRMM More ❯

ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and … to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g. … to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuous improvement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. More ❯

with internal teams (procurement, operations, finance, quality, security, HR, IT, legal, and sustainability) to ensure smooth supplier integration and compliance with security, health and safety, and EDI protocols. Drive continuous improvement initiatives with suppliers to improve quality, delivery, cost-effectiveness, and sustainability. Maintain accurate supplier records, contracts, performance data, and security documentation. Keep up to date with More ❯

restructure, the development function has been unified into a single, collaborative team. This creates a unique opportunity for the right person to influence culture, shape processes, and help drive continuous improvement. The Role: We’re seeking a Lead Senior Software Engineer to combine technical delivery with team leadership. You’ll guide a talented development team, mentor and support colleagues More ❯

and business teams to ensure service readiness Aligning stakeholders around scope, timelines, and acceptance criteria Identifying and mitigating risks to ensure seamless go-lives Championing ITIL best practices and continuous improvement What we’re looking for: Strong background in Service Design/Service Transition Excellent process documentation and facilitation skills Ability to influence and coordinate across teams More ❯

operation of PMO processes as well as producing clear, accurate, and timely programme reports. You will play a key part in supporting project governance, promoting best practices, and driving continuous improvement across the organisation. This role will be working onsite with the team 4 days a week and can be based from Northampton, Raunds or Howden. What More ❯

enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks More ❯

enterprise sales where appropriate to maximise the potential of all pipeline opportunities. Collaborate with the Sales Development projects on an ad-hoc basis as and when required to drive continuous improvement across the function. You will ideally have A strong track record of delivering, closing and developing high-potential enterprise accounts. Proven track record in building strong More ❯

delivery point challenges *can you reword or add in a line re warehouse operations please Supporting the wellbeing and performance of your team Contributing to key projects in sustainability, continuous improvement, and new site launches Were looking for people who get stuck in and say yes to learning, challenges, and personal growth. What youll gain: Three More ❯

to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g. … of collaboration and professional development operational impact and maintaining service continuity. o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting … thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. . Essential Skills/Experience 5+ years of More ❯

distribution warehouse Use the latest tools to maximise equipment effectiveness Uphold all health and safety policies and practices Support the development and progression of on-site apprentices Work on continuous improvement projects and roll out best practices across a range of EU sites A day in the life Our RME Technicians are based on-site, so they More ❯

initiatives. You will also ensure the team stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly … customer experience. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on More ❯