3 of 3 Permanent Programme Management Jobs in Northampton

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

months Start: Immediately We're hiring a Head of Project Management to lead a high-profile global Digital Demand Transformation programme — including major initiatives such as Project Tadka and a large-scale Publicis transition. In this role, you'll own the full transformation roadmap, build … capabilities across media, content, commerce, data, and consumer care. What You'll Do Lead delivery across Tadka, Publicis, and all connected transformation workstreams Establish programme governance, tracking KPIs, risks, and benefits Embed new digital ways of working across markets and functions Partner with Finance, Digital Tech, Marketing, Sales ...

separation and adherence to the clients technology standards. Define and manage Technology Service Agreements (TSAs) and Inter-Group Agreements (IGAs) where applicable. Stakeholder Management & Communication Act as a trusted advisor to senior leadership, providing insights and recommendations for strategic decisions. Deliver executive-level reporting on program progress, risks … Subject Matter Expert on Google Workspace capabilities and competitive positioning. Minimum Qualifications Bachelor’s degree or equivalent practical experience. Proven experience in program management, leading cross-functional teams, and delivering complex technology initiatives. Strong executive communication skills and ability to influence senior stakeholders. Preferred Qualifications Expertise in defining ...