IT Helpdesk Manager / IT Manager
- Hiring Organisation
- Ashdown Group
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
plus up to a 15% bonus. To be considered for this position, you will have a solid IT support background as well as team management experience. Leading a small team of 1 st & 2 nd line Helpdesk Support Analysts, you will be both hands-on with resolving tickets … managing the team. The ideal candidate will have the following skills & experiences: Windows 11, Office 365, Intune & Azure AD Ticket management & escalation Team management, training & mentoring, 121s & KPIs Best Practice policies, documentation standards & SLAs 3 rd line escalations around infrastructure support, improvements & maintenance My client ...