2 of 2 Permanent Workload Management Jobs in Northampton

enquiries into revenue opportunities Manage structured quotation follow-up and sales progression Identify upsell and cross-sell opportunities Support revenue growth through strong pipeline management Maintain ownership of allocated accounts and opportunities Customer & Account Management Act as first point of contact for customer enquiries via phone, email … local authority customers Provide informed guidance on suitable products and solutions (full training provided) Maintain high standards of customer service and communication Pipeline & CRM Management Maintain accurate CRM records and opportunity tracking Ensure all live opportunities have clear next actions Monitor pipeline progression and quotation ageing Contribute to reporting ...

operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including escalated tickets, complex issues, urgent business-impacting incidents … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user onboarding ...