12 of 12 Permanent Customer Service Jobs in Northamptonshire

Role: Service Coordinator Location: Brackmills, Northampton Salary: £25,905 per annum + bonus About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or … wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes. About the role: To ensure market leading customer service is provided to all customers through effective and efficient coordination of the Field Service Engineers. Ensuring that all Customer Service Level Agreements are met … and internal Company KPI’s are achieved. Customer satisfaction must be at the heart of everything we do. Your key responsibilities will include: To answer and log Customer breakdowns and defects on our operating system Responsible for organising up to 15 engineers located in a specific area of the UK, being their main contact. Prioritise, allocate and distribute More ❯

specialising in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a … forward-thinking Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support … functions, customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: ITS Customer Service Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, benefits, pension About Ricoh: Ricoh is a global technology business. As a company born in print … will be doing To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met. To provide outstanding customer service to our customers & build the relationship. Utilise dedicated technician resource to achieve SLA. Provide daily accurate updates to customer management via web-based applications/email. … of Oracle SHARE/Siebel would be a beneficial but not essential SNOW experience would be beneficial but not essential Field Scheduling experience would be beneficial but not essential Customer Service experience (desk or store for example) Must be able to work well under extreme pressure Negotiation skills Problem solving skills Assertiveness skills Confidence is key due to More ❯

About the Role As a Customer Delivery Associate, you’ll be the first point of contact for client queries, taking ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction. … Key Responsibilities Customer Support (50%) Manage a shared inbox for client inquiries and requests Coordinate responses and solutions with internal teams Handle escalations and arrange renewal meetings Maintain detailed client records Data & Reporting (25%) Compile reports, metrics, and graphical data Track service levels, financial, and resource metrics Maintain accurate client documentation Reports (15%) Attend remote service reviews … and create client reports Monitor and report on SLAs Promote best practices in service management Continuous Improvement (10%) Identify areas to enhance client experience and internal processes Collaborate on improvement initiatives Participate in ongoing training and development Ideal Candidate Profile 1–2 years in customer service or sales (preferably in IT) Proficiency in Microsoft Office Suite Excellent More ❯

businesses in securing optimal energy deals and reducing their energy expenses. Our objective is to become the premier energy broker in the UK by offering innovative solutions and superior customer service. We are currently seeking a Junior Salesforce Developer to join our Corby office. Note that this is a full time in office role to begin with. We are More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £24,573 basic salary, with OTE taking your total … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Industrial Estate, Northampton Opportunities for career growth in a fast-paced retail logistics environment Key Responsibilities: Lead and manage a team of drivers and transport operatives to deliver excellent service standards Ensure all transport operations run smoothly and efficiently during your shift Maintain compliance with transport legislation and company procedures Manage vehicle availability, driver performance, and daily planning activities … Liaise with warehouse, planning, and customer service teams to resolve issues and ensure on-time deliveries What were looking for: Previous experience in a transport or logistics supervisory role Strong people management and communication skills Solid understanding of transport compliance and health & safety regulations Ability to work effectively under pressure in a time-critical environment IT literate with More ❯

company's CMS and IT platforms Managing company accreditations and compliance Overseeing IT hardware, software, and external providers Fleet and facilities management across multiple sites Leading credit control and customer service functions Acting as the operational glue between teams, systems, and leadership You'll report directly into the Board of Directors , and be empowered to streamline processes, solve More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

Full-time permanent - 42 hours per week on average Shifts: Varied shift patterns - days, nights and weekends Your duties include: - Greeting staff and visitors - Providing a high level of customer service - Controlling access in and out of the building - Patrolling the premises and ensuring security protocols are being adhered to - Dealing with disturbances/issues and security incidents More ❯

exciting step in your career with a well-established, market leading company? This fantastic company design & manufacture a range of plastic enclosure products & focus on innovative solutions and exceptional customer service to deliver high quality solutions to their loyal client base around the globe. Due to unprecedented growth, they are now looking to add a Production Operative to More ❯

the retail industry. They are a large organisation with a strong presence across the UK, known for their innovative approach to technology in their pursuit of providing top-notch service to their customers. Description Completing maintenance to an excellent standard, whilst ensuring any Items that need rectifying are either immediately repaired or logged and scheduled In for revisiting. Operate … understand terms such as availability and performance, and utilising various means to measure these. Being proactive and dynamic with timekeeping, ensuring that you give the best value to the customer within working time. You actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using root cause More ❯