Permanent DaVinci Resolve Jobs in Northamptonshire

1 of 1 Permanent DaVinci Resolve Jobs in Northamptonshire

Customer Support Specialist

northamptonshire, midlands, united kingdom
Hybrid / WFH Options
MyGraduationClip Ltd
season (June–August) you'll have the opportunity to flex up with additional hours. Key Responsibilities Inbox & Ticket Management Respond to inbound queries via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. … support role as part of a small team. Useful to have Background in supporting digital media product (video content, image assets, etc) Experience with video editors such as DaVinci resolve or Premiere Pro Experience building or improving FAQs, macros, or template responses. Key Performance Indicators (KPIs) Response Times: Inbox managed daily, within agreed turnaround targets. First More ❯
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