Change Lead
- Hiring Organisation
- Barclays
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- GBP per day
license to facilitate a business divestment. Operating within a fast-paced and highly ambiguous environment, this role focuses on designing and implementing a digital-first customer service experience that replaces traditional telephone and email models. Responsibilities include translating high-level strategic goals into actionable change plans, managing … customer impact, and ensuring full operational readiness. Key skills Customer Experience (CX) Expertise: Deep domain expertise in implementing digital or AI-led customer interactions, CRMs (like Salesforce), or complaints handling systems. Experience does not have to be strictly in financial services; retail or tech backgrounds (e.g., Amazon ...