2 of 2 Permanent ITSM Jobs in Northamptonshire

supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Experience of Windows 11 administration and troubleshooting. Experience of using an IT Service Management (ITSM) or ticketing system. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently. Resilient and able to work to tight ...

skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable … skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable ...