4 of 4 Permanent ITSM Jobs in Northamptonshire

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday More ❯

solving skills. Confident with Microsoft Office, and able to manage multiple priorities in a fast-paced environment. A real passion for customer excellence. Advantageous: ITIL Foundation certification. Experience with ITSM tools (e.g. Autotask). Knowledge of IT service delivery or infrastructure. This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service More ❯

continual service improvement. Consistently exploring ways to meet stakeholder expectations, enhance customer and user satisfaction, and improve overall effectiveness and efficiency. What you'll need: Proven experience in IT Service Management, with deep expertise in ITIL 4 practices across service value system and service lifecycle. Strong understanding of service governance, service pipeline & catalogue design, balanced scorecard measures, and continuous improvement … including, creating and updating a wide range of service documentation and IT operational process maps . Exposure or experience in Infrastructure, Digital, SaaS, Application (SAP), or Supply Chain technologies. ITSM toolsets such as ServiceNow, and exposure to architectural frameworks (e.g., TOGAF). Service Management across various disciplines, including managing third-party suppliers in multi-customer and provider environments. Strong process More ❯