7 of 7 Permanent ITSM Jobs in Northamptonshire

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

Proven experience in IT service desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player with attention to detail and More ❯

Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our More ❯

Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our More ❯

client problems and respond proactively. To assist service desk engineers as a mentor point to develop overall skill levels across teams. Accurately log incidents and track actions in the ITSM toolset This is a great opportunity to join a fast paced, gorwin business that will support you to be the best you can be with certifications and development on offer More ❯

UI policies, ACL's, data policies, UI scripts Lead and participate in development effort of solutions in three (3) or more of the following specializations: -ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) -Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) -Custom Application Development (Scoped Applications) -3rd Party Integrations Development (REST, SOAP, MID Servers, or More ❯

We're partnered with a leading digital transformation consultancy to hire an experienced ServiceNow Technical Lead to support enterprise-level delivery projects across ITSM, ITOM, and custom ServiceNow applications. Role Overview: You'll take ownership of the technical direction, design, and delivery of ServiceNow solutions. The role involves leading development teams, working closely with architects and project managers, and ensuring … best practice and customer requirements. Key Responsibilities: Lead technical design sessions and oversee solution implementation Act as the primary technical authority on ServiceNow development Provide hands-on expertise across ITSM, ITOM, and custom applications Collaborate with business and technical stakeholders to define requirements Ensure quality assurance, code reviews, and adherence to platform governance Guide and mentor development teams to deliver … Skills & Experience: Proven experience as a ServiceNow Technical Lead or Senior Developer Strong understanding of ServiceNow architecture and module configuration Expertise in scripting (JavaScript, Glide, APIs, IntegrationHub) Experience with ITSM and ITOM modules (CMDB, Discovery, Event Management) Excellent stakeholder communication and leadership ability ServiceNow certifications (CSA, CAD, CIS – ITSM/ITOM) are advantageous Contract Details: Remote UK 6-month initial More ❯