2 of 2 Permanent Performance Monitoring Jobs in Northamptonshire

relationships with stakeholders across all levels of the organisation to ensure alignment and effective collaboration. Resource Management: Allocate and manage programme resources efficiently while monitoring operational and capital budgets. Risk Management: Identify, assess, and mitigate risks to ensure successful and stable programme delivery. Programme Execution: Oversee programme delivery … achieved on time, within scope, and within budget. Governance: Ensure programmes operate within established governance frameworks and adhere to organisational standards and best practices. Performance Monitoring: Track programme progress, maintain accurate forecasting, and provide clear reporting to stakeholders. Vendor Management: Manage vendor relationships and ensure effective collaboration ...

helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including escalated tickets, complex issues, urgent business-impacting incidents, and during busy periods. … onboarding, offboarding, account access, permissions, device configuration, and security-related administration. Provide oversight and support for CRM SaaS platforms. Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions. If you have experience across IT helpdesks, managing people, SLAs and tickets with ...